U.S. Cellular Reviews 

I was with them from 2011 to 2019 and as long as I was in the upper midwest everything was fine. Sometime around 2018 they were purchased by a different parent company and things started to go downhill. In 2019 I was going to move to Kansas and as soon as I got southwest beyond St. Louis everything went dead and I was "roaming" and most of the time could not get service of any kind during the rest of that trip. It might be better today but do your homework first. If you travel get something better with better coverage.

Terrible customer service, have been with them for over 25 years and now looking to move to something different. Word of advice US Cellular, when an authorized user calls for some simple task and requests to speak with a manager let them speak to the manager, don’t tell them you cannot transfer because they aren’t the account owner that is BS

I spent $1800 on a new phone with us cellular and bought a case which did not stick to the phone the way it was supposed to and is suseptible to breaking. I advocated the phone in August about a month ago. I went to the other store to pick up the case and they wanted me to pay again for a cover. I have been with them for over wo years and am extremely irritated. That's me being nice.

Worst next to TMOBILE for cellular service coverage. I never seem to have internet access even with my WiFi that I have through them for $50 a month. I’m paying right at $90 per phone for 5g coverage. Nobody at US Cellular seems to care!😡 Going on 3 years ugh

Canceling service - Service under Janessa Mills - moving to a different carrier. I have been a loyal customer for 3 years. I moved my service because I live in a rural area where the service is horrible with US Cellular. I canceled 3 days into the billing cycle (they bill in advance). I received a FULL bill for the following month. Logged in to "chat" about this with customer service, couldn't use the chat feature because you identify yourself using your 10-digit phone number WHICH NO LONGER IS ON THEIR SERVICE. I have ZERO lines of service, yet they say their "NEW POLICY" is that if the bill is generated you owe the entire billing cycle. So - essentially, I pay for about 26 days of a billing cycle that we do not even have any active lines of service. FRAUD, SUB-PAR CUSTOMER SERVICE, and just downright wrong!!!!!

Marc Westgate Girard doesn't value customers privacy enough to properly train employees on US Cellular's privacy policy. An unauthorized person we were providing a company phone was allowed to upgrade and start a new contract. What a mess to deal with. Marc won't even return calls regarding the matter

6 years with US Cellular and hell the entire time. One bar on my phone. No reception one quarter mile away from a US Cellular store. Every month they over charge my bill and every month I have to call to fix it. No one ever picks up at Customer Support. US Cellular stores are WORTHLESS if you need customer help with phone service or billing. The store employee will direct you to contact their customer support number to handle bill disputes, over charging, reception, etc. I walked in there store yesterday to quit their service and they said i had to call their customer support that rarely answer the phone to quit my service. Are you kidding me. The employees at the US Cellular store may as well be mannequins sitting in chairs staring at walls for all the good they do.I quit US cellular today. Good riddance.

Run Away from US Cellular as fast as you can !!!!
We were out right lied to. Iowa State Fair Special. We were told internet would be $39.95 for 36 months then go to $50.00 per month price lock. First bill came on 8/21/24 Internet charge was $59.95 - called customer service they said they only had a $59.95 per month plan and not a $39. 95 plan. FIRST LIE !!! We chose their free phones -I phone - the sales rep said we would see a charge for $23.02 per phone on the statement then we would see a $23.02 per phone credit. LIE NUMBER 2. Again speaking with billing they said they had no such plan with credits for phones.
In All we were told our total internet and phone charges combined would not exceed $189.00 per month. LIE NUMBER 3. Our first bill with US cellular was $296.48. Customer service did offer a plan that would reduce the bill by $20.00. NOT EVEN CLOSE TO THE $189.00 PER MONTH.
Tomorrow we are returning all our phones and internet to US Cellular store in Knoxville IA. And will be talking to someone else for our phone and internet needs. Being in sales - I hope the sales man has to repay the commission he made on us.
As many bad comments and reviews I see on this page, US celluar probably does not read them and do not care. Afterall theyhave your money !!!!!!!!!!!

Worst company and customer service EVER! Bill amount is never the same, month to month and when we "chat" with them to straighten it out they just give the runaround and never actually do anything for the customer. We pay the previous month's bill then magically the next bill comes out and we owe a "previous balance" that is more than the previous month's bill. Hmm, how can that be? I truly believe that they are guilty of overbilling and then refusing to acknowledge their mistake.

US Cellular is fine when everything goes well. But when it doesn’t, on comes the headaches. I haven’t figured out whether their agents are simply not empowered to do anything useful or if the company is actually proactively running a scam.

At the time I signed up, I had an agent tell me I could change my unlimited plan to a lower one if I didn’t need the premium data and that doing so wouldn’t cause me to lose my phone trade in credits. So I changed plans over halfway through the contract period and US Cellular abruptly cancelled the trade in phone credits. So there’s that.

On an earlier occasion, I changed card numbers for my auto pay and started losing my auto pay discount on my bills. I called customer service and they said that they had fixed the issue. The next bill though had the same issue. I called again and they said that my card didn’t actually qualify for the discount and that I’d have to use my checking account to get the auto pay discount. They also said they couldn’t reimburse me for their previously mistaken advice or relaying the mistaken information about the issue supposedly being fixed when it wasn’t. So that’s another issue.

Then finally, when I attempted to leave and go to another carrier, I couldn’t get US Cellular to unlock my phone even though my phone was paid off and my account was in good standing. I spoke with 4-5 different customer service and technical service reps over 5 days and they never resolved the issue. They simply said the phone should be unlocked. After numerous hours trying different stuff I finally went into a physical store and over an hour later, the rep in the store finally got US Cellular to unlock my phone. Thanks John in the WI Dells store for that help. However, I then tried to switch carriers when I got back home and US Cellular still blocked me from moving to a different carrier. My phone was now unlocked but US Cellular wouldn’t release my line. Wondering if an odd snafu happened with the first alternate carrier, I then tried to move to a second different carrier and US Cellular blocked me from moving my line yet again. So again, with everything paid off, I initially tried to switch carriers on a Friday morning and here it is a following Tuesday evening, 5 days later, and US Cellular still refuses to allow me to switch carriers and their service representatives can’t tell me what the issue is. Think about it. If they can prevent an average of 3000 people a week from switching carriers for 5 days and their accounts rack up at a rate of just $2.50/day, that’s (15000 x $2.50) that’s $37,500/week and nearly $2 million/year more in added revenue on top of all the other shady things they do to bring in more revenue. Stay away. And if TMobile is buying US Cellular, I’d stay away from them as well.

If you want to have a bill that is different every month, US Cellular is the company for you! Want a promotion for 50% off an Apple Watch? Great! We will bill you for it monthly and not apply the promotion so you are actually just paying the full price, and then when your bill is higher than it should be and your autopay cap maxes out, we will take away your autopay discounts and charge you late fees because your bill wasn't paid on time (because we over charged you). But if your still not convinced, give US Cellular a try if you LOVE calling customer service several times a year to talk to people who cannot help you and after about 40 minutes get a condescending manager who either talks in circles or straight up tries to gaslight you. If you're bored and want some drama in your life, US Cellular is the company for you!!!

Constant video buffering after the first month. Convenient how the return period is 1 month and it stopped after that. Had to constantly disconnect my cell phone trying to get my tv to stream shows without buffering. It didn’t work. Had 5G signal the whole time. Called support several times and they were absolutely clueless (coming from someone who works for an MSP). Switched to spectrum and haven’t had a problem since. Now I’m stuck paying for their terrible router.

I was sold their home internet service which they said would cover my area, setting it up, and spending 4 weeks having it not work and drop meetings, I went to cancel only to be informed that even though their service did not work they would not allow a return of the router I was required to buy and I owed $400 to purchase the router. I then cancelled the service and switched to paying off the router, turns out 6 months later that the payments I was making were going half to the router and half to a "suspended service charge" that was hidden in their fine print as they did not cancel my service as requested but suspended it. DO NOT USE THIS HORRIBLE SCAM COMPANY. They are the single worst company I have had the misfortune of dealing with in my life.

Worst cellphone company ever! Zero customer service online or by phone. And the website just gives you the runaround. Way too expensive.

We’ve been with US Cellular for nearly 10 years and I can tell you they are not the best. US Cellular’s promotion is a joke. They have no reward to their current customers whatsoever. There’s always a catch. We live in a remote area so we don’t really have a choice but to use US Cellular for our cellphone and internet. We pay for a 5g unlimited internet but it is a hit-or-miss with 0 upload speed most of the time. My daughter and I traveled overseas last month and they charged us $15 per day for a service that we did not used. Our cellular data and roaming was set to off before we depart the United States. Our phones overseas was literally showing SOS. I was not surprised because their signal isn’t great in the US. I bought a local prepaid SIM card to used while on vacation and my daughter used my hotspot or wifi. Talked to Customer Service and Retention today after I saw our bill. I asked about the additional charge but he told me there’s nothing they can do but I have to pay the charge whether we use it or not. After I explained to him my frustration he offered to lower the overseas charge to 50%. it is not just about the money but it is about charging customers for a service that they did not use is literally stealing. The Representative told me that next time I travel I should get me an international plan so I can use their service overseas and will not be charge for $15 per day. Why in the world would I use a cellphone service for an additional $100 from a cellphone provider that does not have good reputation of having good signal in the US how much more overseas? Ridiculous!!!! I cannot wait for a different provider to have service in our area so we can switch.

I keep DETAILED records. My balance has been incorrect for the past month and I have tried "chat" and calling several times. Every time it's a MORON rep that can't even understand my CLEAR explanations. They just say "sorry?" repeatedly like they can't understand. One chat rep just fiddled around for 30 minutes never solved anything. I will have to just "eat" the dollar amount difference and go on because life is busy. They must be hiring "reps" off the street that are utterly un-trained.

I payed 280 on.my bill never went down Customer service sucks very rude and disrespectful im going to a different company i had it and so is my whole family

US Cellular! We live four half miles line of sight from the internet tower and we do not get the service that it is advertised as we only get 4 GB download speed and yes they don't hold up their end of the contractor in serving you with what they advertise as they don't want to help you out so you're stuck with price of equipment so we went with (net buddy) and it works fantastic!

GF and myself got phones and a cellular plan with this company. Was quoted one price at their sales office, and when I (we) got the monthly bill it was 65 dollars higher than what we agreed upon. Calling customer support was no help. Avoid them at all costs…

High speed internet for $60/mo. Download speed 2.3 upload 69
Terrible