U.S. Cellular Reviews 

I had service with US Cellular back in 2021. We ended up switching to Verizon because we were fed up with constant billing issues. It seemed as though there was always an issue that needed to be disputed. Extra charges, etc.

We terminated service back in 2021. September 2021 was the last time we received any kind of billing notification and receipt of payment for every bill showing we paid up to date. For some reason we paid $657.83 on 02/25/2022. Must have been a remaining balance to pay with the switch to Verizon (pay off phone or something).

2 years later (which is a write off point for business), we received a collection notice from I.C. System Inc. There was no previous billing notification from US Cellular prior. This hit us unaware.

I contacted the debt agency on 04/10/2024 to dispute and they mentioned they would validate debt with US Cellular.

In the meantime, I choose to reach out to US Cellular myself. I contacted customer service via chat on 04/10/2024 to obtain written proof of balance due.

Emily told us there was no balance due and that the $657.83 balance was marked as paid on her end. She said we had nothing to worry about.

We went on vacation and came back to a debt validation letter from the collection agency (dated 04/19/2024).

I called them on 05/08/2024 and mentioned I had the US Cellular chat in writing that it was paid in full. They told me there was nothing they could do and that I would have to dispute with IS Cellular since they validated the debt.

On 05/08/2024, I called the US Cellular line that Emily provided and was given a rude awakening.

They told me a payment was made on 02/25/2022. When I asked that they validate how much and if I indeed had a balance due, they stayed that they could not do either. They stated that their records were wiped and had no proof of what was due or payments that were made. They said once their records are sent to collection there is no further records on their end.

I asked to be escalated to a Manager. She confirmed the same thing. I told them that if they can’t prove I owe something that someone in the company should be able to answer to why they validated the debt and prove if I do owe or not.

She told me all of those departments are internal and that there is no one I can contact further and nothing else she can do for me.

She told me to go back to the collection agency to dispute myself and correct the issue on my own and there’s nothing she can do for me. From there she refused to escalate me further.

She said that Emily was wrong and she shouldn’t have been able to see that I did indeed pay the $657.83.

Meanwhile I have pending and paid debt that will impact my credit on 05/25/2024 but the business who is saying I owe the debt cannot confirm or prove that I do or don’t and refuse to help me.

Neither the agency nor US Cellular will accept the written proof that the bill was paid (confirmed by US Cellular billing representative).

Now my husband and I will have to dig through our bank statement and credit card records 2-3 years back to find proof of payment.

There is a good chance we may have to dispute our credit report as fraudulent activity by the business or take them to court.

Who doesn’t hold records to help their former customers? Who validates debt to a collection agency when they can’t even validate with their consumer? US Cellular.

I’m never doing business with them in the future. They completely lost my trust.

You pay your bill in advance but if you cancel at the beginning of the bill cycle, you still have to pay for the whole month. The customer service person I talked to acted like that was completely normal and made sense that I would continue to pay a months worth of service even though I don't have their service. I canceled them in the first place because of poor coverage.

The management at the Pearisburg VA. Store has to be the rudest person. If I would have known my bill was going to go from 110 from another company (that I should have NEVER left) to 200 a month I would have never ported over. Then tells me that her people weren't trained correctly 🙄 WELL THATS YOUR JOB!!!!! Now stuck with this Absurd Company unless I want to pay the 1,500 for these phones. Worst experience ever!!!!

We have 10 phone lines for our business. We ordered 7 new iphone 15/15pro max Feb. 27, 2024. We did not receive phones. Emailed business rep weeks later inquiring about phones and they mailed the order to the wrong address (they had the correct shipping address in email from us). They apologized, shipped out "correct" phones to us. Received phones. All phones were just iphone 15, where two of them were supposed to be iphone 15pro max. Also one of the iphone 15 was not working so we had to deal with customer service multiple times... Lots of work on our end. Then weeks later we finally bring up we need the two iphone 15pro max to business rep and his manager. They apologized and sent correct 15pro max to us. Set up one iphone15pro max - some issues took two days due to waiting on customer support to fix stuff but phone worked and all was transferred over.
Waited a week which is today, April 12th to transfer over from the iphone 15 to iphone15pro max for myself. Started around 8:40am est. Still at 4:50pm NOTHING. I had to cancel meeting, workout at gym, and lyme doctor appt bc had to deal with phone not working trying to get the iphone 15pro max activated. First us cellular rep (lady) said the phone order replacement was not done correctly and wasn't sure what to do. Thus, I reached out to the manager and not the bus rep. Manager trouble shooted with myself and office manager all day long. She had to cancel all her tasks for the day (didn't get to go do videoshoot of job site, didn't get to work at office for one minute today bc came to my house, didn't get to pick up payroll checks for employees bc with me all day.
After doing reset, hard rest per manager who sent photo to us how to do it - the NEW iphone 15 pro max would not work. We were very respectful and said we understood they were not trying to do this but at this point this is insane.
Then the manager upset me (which prompts this review) and texts over to my employee "you should just go to local apple store".
ARE you kidding me?! My husband had to cancel his meeting with architect to pick our kids up from school (I couldnt leave bc no phone and dealing with no service on either phone bc us cellular couldn't figure it out)......
so eight and half hours today - cumulatively 17 hours for myself and employee - WASTED!!

So i started today off with a working iphone 15 (that I did not order or want but was working) and attempted to get iphone 15pro max working - only for us cellular to tell me i need to spend my weekend at apple store for hours (forget I have a family and life and plans) and troubleshoot a brand new phone - NOPE!!!!!!!!!!!!!

It is 4:56pm est and i have NO phone working. Have been waiting for an hour (manager is texting my husbands phone) saying customer service will text his phone once they can get service back to my original phone.

I am livid.

They need to hand deliver a iphone 15pro max, pay for my rate (which is $98/hour for full day), pay for my employees lost time full day, and pay for my husband and architects lost time.

I simply want what I ordered. An iphone 15pro max in green.

Oh - to top it off, the iphone 15 pro max was sent in black. I was not even going to complain about that - it is just a color. But at this point - I want a green iphone 15pro max like I ordered end of February. Please. Help.

OHHHH - they also were charging us for 14 phones!! I had to login to our business account and realized they were charging us double. They promised they would not do that.
Well they drafted $1100 from our account yesterday - I was told a huge credit would be on our account in email over a week ago.....

I don't believe anything anymore.
Owed money, owed a phone, owed an apology

Do not go to US Cellular. They have the worse customer service. I wanted to bring my phone and number to a new carrier because at the time I got my account and phone I was told you can use wifi calling anywhere there is wifi. I have a business and I travel and need to be able to receive phone calls wherever I am. This turned out not to be true. I have been trying to get my cell phone unlocked for 4 days now. The phone is completely paid for and every time I call I get a different answer. 1st day - phone is not locked, 2nd day - submitted request will be unlocked by the end of the day, 3rd day - can take a max of 48 hours to unlock, 4th day - it can take up to 72 hours to unlock. Meanwhile new month started and they don't prorate! Still not unlocked,!

I was a long time customer of this co. However after I left because I move to an other area of the us. They did not make sure I had good service. I then change my provider to find worse CUSTOMER. Serv. I then tried them again and they were BAD. If you live in the mid-west , they SUCK, however I had to go through a lot of reps. To find ONE, who made sense. Sounds to me she needs to move companies. She needs more $ to deal with you jerks.

Us Cellular's international plan phone plan is really bad. I took my Sim card out of my phone while in Honduras. They still charged my $15 per day and I got no phone calls. I also had a 2nd line on the same phone guess what $15 dollars per day but I was only about half the days. The customer service representative told me I didn't take my Sim card out even though My Sim card was in my suitcase in a baggies my room for the 12 days and not in my phone.

Phone calls are not going through all apps are crashing my phone automatically makes me blocked from other contacts without my permission. Im done

3 days in on the billing period I Payed everything off to lower my next bill. Absolutely no change still $265 even though everything was payed off. Looking into switching companies. Installment charges on something that is payed off. What about customer loyalty, Nice. Going to be cross posted so everyone can be aware. Guess there will be an update when I switch. Since I’m hearing something about hidden charges when you switch.. odd you can’t post a review on their site.

My home receiver box quit working under a year, having to pay $50 for a new box, also have to wait 3 to 5 days for the box! Always happy, till now! Ready to switch. Home phone, 3017292683, Alfred Anderson

7 months ago I was planning an extended overseas trip and went to a US Cellular store to upgrade my plan to ensure that I could use my phone outside the US. They charged me an extra $100 per month on top of my regular plan of $76 for the entire time. I only sent 2 or 3 text messages and made 2 brief calls in the first 2 months and after that, I couldn't send or receive any texts or make any calls. I relied on web-based platforms using the wi-fi in the apartment. Upon return, I called and they said it was because of my data usage. WHAT? I was on wi-fi! How am I using data? So I didn't even get the benefits of my $76 regular monthly payments, let alone the 700 extra they gouged me for. Unbelievable! I have been a satisfied customer for years; I have even traveled outside the US countless times with no issues. Now I will switch carriers. If I could leave less than 1 star I certainly would. Take my advice, if you travel, look for a carrier other than US Cellular!

They suck! Always having internet issues! Gone though trouble steps, to no avail. Worse home internet I've ever had. Can't even watch a f***ing movie on my day off.

US cellular customer service providers are subjecting me to hidden charges and are not cooperating to resolve the issue. The home internet is totally not working. What is funny is that they set hidden charges on the device, which costs $500 if you quit the services. The monthly bill is never consistent. Sometimes an unexpected amount of money is requested for unmatched services. Is there someone who can help with where to appeal and cancel the services without fees for the device? What would happen if I let them cancel and refuse paying for the device, as they are not providing the services as per the agreement? I am about to cancel both internet and phone services due to these issues. This is happened at Iowa city store. I compiled every document for any legal matters. Please give me feedback at fantadesissa@ gmail.com.

I agree with everyone else. US Cellular is a SCAM company bordering on consumer FRAUD! If you cancel services with them in the middle of a billing cycle, they will NOT pro rate your next bill! This just happened to us and when I called and asked a "supervisor" about it, he said they changed their policy a couple of years ago and he hears this complaint all the time! That ought to tell you something! How can you charge a customer for services they are NOT getting? We ended up switching to T-Mobile and I for one am glad not to be a U.S. Cellular victim any longer after being with them over 20 years!

US cellular was the worst line i've experienced in my life and i will never and ever recommande a friend or a family member to go there.Extra charging with no reason.Your monthly charge will not be same.If you try to travel internationaly,they will kill you and justify themself with policies that they are the only who know them.So as advice don't try them look anywhere else

US Celluar is an scam with bill payments. I have two lines an mobile phone that's 49.99 an month and internet for 59.99 month. I'm getting charged an extra $20 for each line. Then getting charged an extra $40 every month for account level the total is Im paying $200 month. So do not get fooled about their prices and deals its an scam. This is ridiculous I'm finding an new carrier send asap.

They hate to give refunds on cancelled services.
Do not pay in advance with this company.

I would give no stars but it’s not an options. These people are absolutely crooks and strongly recommend everyone to go somewhere else

Us cellular has the worst customer service in the whole universe. They need more verbal communication with the consumer. They need to let you know if you are in contract and let you know what you are signing. And also let you know that are you are buying their router for the internet and also letting you know that you are paying all other fees that are involved. They need to let you know that there is a early determination fee on the internet router and how much it costs instead of keeping it to themselves and not letting the customer know anything without verbal communication what are we suppose to do. Thats why the customer gets upset with the Us cellular. Lacking communication with your customers. Employees need to better trained. Us cellular are dirty people and very underminded. Cooperate must teach managers to let employees know not to let the consumer know what other fees are involved. Very dirty company. As soon as my contract is up with them i will be changing companies. Blessings to all that like Us cellular I wish you the best with them. They are dirty crooks.

You say you can get a free phone but you can't unless you change your plan and spend more money