U.S. Cellular Reviews 

Been with US Cellular since 1992, great service, excellent support, never lost calls, recommended them to everyone - even my company owned 60+ phones. Two or so years ago, we began dropping calls, on hold for 15 - 20 minutes to get assistance and even if you get persons name, no one ever seems to know them or will apologize that the "last" person misinformed us. Store in our small town was like going to the bar with untidy employees, slinging profanity to each other and too lazy to get off their chairs to help - could be why there were so many changes. Ultimately, US Cellular no longer paid for two towers near our house so no service whatsoever. Called to complain, given the runaround so finally called to find out what I owed on my phones and was told I could upgrade for $0 (lease was their way around a contract). I moved to another carrier and received a bill from USCellular that I owed almost $2000 for 2 phones that I was "leasing" after I was told $0 - whoops representative must have been mistaken.
When porting my phones, usually cell companies inform each other if there are balances before the porting - NOT US Cellular. Tried to compromise with them but to no avail - too bad, you just owe the bill. I will now feel free to call what a good company use to be is now - a sinking ship, untrustworthy, unreliable and downright misleading. SHAME on US Cellular!

This is the WORST service I have ever been provided! I moved to US Cellular because it was supposed to be great and cheaper than my initial provider. The router was sent with absolutely NO set up instructions. When calling into their customer service, every time I requested IT support, I was routed to Finance. The routed me back to IT support and have 5 disconnection calls, I gave up. I set aside to send back. I learned they activated the service automatically, with out my knowledge. After being stuck with a bill for 2 months, I finally got someone on the phone to help set up the router. There were no instructions available online either. After 24 hours of service, I had every work call dropped due to "problems with network" my streaming devices buffered ever 30 second and I wasn't even able to get gif (smallest data requirement, through text messages when on wifi. When I called to cancel since the service did not work, I was told that I had to pay the full price for the device, even though they admitted the device was defective. My only option was to replace the device and be stuck with service that was not adequate for me to do my job. The refused under ANY circumstance to allow me to return the device and cancel, even though the service and device did not work. This is a total scam! What company forces people to pay for something they doesn't work!!!! Lack of integrity is an understatement Stay far far far away. Customer service also refused to escalate. I had to returned to the corporate office, in person.

I am homebound and use a fire stick to stream and use the internet. Anyone who is home bound knows it is lonely and you need something or go crazy. Well I switched to us cellular's internet cause I was told it was so good. You only get a small amount of high speed and then they slow you down to a snail's pace for over a week of the month. It is not a good thing. I highly recommend you go elsewhere. Their's is not worth any amount of money. And to top it off if you are over 15 days on their equipment they charge you $340.20 to pay it off.

Requiring payment for equipment they failed to support. Home internet service that had more unusable down time than operation. Tech Support that claimed the service area they approved in advance is now unobtainable and recommend seeking service elsewhere.

So, I changed my pre-paid plan at the Ellsworth, ME store to the Everyday Basic plan in late July 2023 and was assured by the store associate in Canada it would work for an upcoming trip to Canada. This plan is also listed on their website as working in Canada. I got to Canada and lo and behold, it didn't work! I was able to contact an associate who assured me for an extra $10, it would work. OK fine, and it did work. It seems there is deceptive advertising taking place here.

I check my bank statement daily. On 08/03/23 there were two ACH Transactions, one right after the other to US Cellular for $218.30. I immediately called customer service, I went back and forth with the Rep. He was talking in circles, up one way and down another. It was exasperating and confusing. He said it would be three weeks before they could send me a check. He said, "You might as well apply it to your next bill". I finally relented. I'm an old man. I'm recovering from a brain injury. It's easy for me to be confused. I live on Social Security. My budget is tight, to the penny. They were able to remove the $218.30 in seconds, but it would take 3 weeks to SEND a CHECK. In what world does this make sense?

I bought this "pandemic components" phone through cellular. This is the 3rd Samsung I've owned and by far the most worthless phone I've ever owned. Day one this phone has connection issues with BT, WiFi etc. The screen can't handle processing photos, apps lock up, while in Portland or I had NO SERVICE for a week as it tried switching between 5g/4g. I can't listen to music without interruption, certain apps make it crash, and Mostly the Camera can't focus and I've missed important calls and zoom meetings because of this. I sent it in and had it back in a week with only a software upgrade. My S10 handle all of this flawlessly.
I'm taking this to the point where Samsung/US cellular are going to pay for the therapy and Physiatrist appointments I couldn't connect too.
I used to praise Samsung but now you've lost a large family of Samsung loyalists.
Why? Because you are not accountable to your customers. This is how you loose them.
Good luck with US cellulars 10 different billing reminders after the fact. They're rude and frankly don't care about you or if you can actually use your phone. 20+ years of cellphone usage and US cellular was the WORST experience I've ever had.
Stay away!!!!!

The cellular data service is spotty at best and I made my first payment and it never actually went to my account they lost my $100 payment and threatened to suspend my service because THEY screwed up! I had better service with TextNow, and it only cost me $1 if I wanted their premium service, but their basic plan is free. I seriously would NOT recommend U.S. Cellular if they were the last company on planet Earth

I rarely have any trouble with my phones with US Cellular. but when I do they have limited methods to get help. particularly if your phones are not working there is no way to contact them to get any assistance. [ the 'chat' button on the web site does not work ] as such having a minimal support system is like no support at all. I have no way to contact them because my phone is broken and I need to call them to get my phone fixed. I could go to the store but I should not have to and right now I cannot make that trip.

after 6 years of using this company's service, I'm more than ready to move out, you can get better services with Verizon for half of the price, customer service is at the bottom of all the companies I had to deal with it there only interest is to sell you the most expensive cellphone they have. Do yourself a favor and avoid this company at all cost.

Absolute garbage. I'm paying for a device and a service that is unusable. Installed the US cellular Inseego router in a vacation home and it worked the day I installed it. Just as I passed the 15 day trial period the download speeds dropped to .3 Mbps. I have called and called and they tell me there is nothing they can do. Now I am paying for a service that I can't use and am stuck with it. The router has 2 bars and I get upload speeds of about 3 to 4 Mbps. The service is terrible and the customer service is even worse. I am forced to use my Verizon phone's hot spot which works amazing but is li.it3d to 50 gb per month. Get your act together US Cellular.

I've been with US Cellular for almost 20 yrs. Until recently they have always stood to their word with conversations concerning my monthly rates. I have reduced the number of lines, and it seems as though they have an amount they want to charge me monthly, and my bill is going to stay the same regardless of any changes. My service is horrible. and I have a problem dropping calls. As soon as my overpriced phone finally gets paid for, my ability to call gets worse. I have a couple more payments on my phone, and when its paid for, I'm changing carriers !

This has been an ongoing issue. I changed to US Cellular to get a better rate on phone service. I started out on a plan with a hotspot. I got the hotspot because the store recommended it as an alternative to having full internet (I was unemployed at the time). They said I could stream movies. Nope. You can't. All it did was allow me to use my home computer to job search. I was also told I could set up auto pay, but neglected to tell me not with a credit card. If you use a credit card, you incur credit card fees. It has to be on a debit card. Then I changed my plan to the prepaid service. When I did that, I was told I did NOT owe anything on the old plan. Now I am fighting with US Cellular over that very fact. Regardless of the fact that I called customer service several times and was told 'everything looked fine' and I didn't owe anything to them, US Cellular sent me to collections. I went to the BBB to open a dialogue with US Cellular. They sent me a printed bill that had DO NOT PAY printed on it, then claimed I stated I COULD NOT pay a printed bill. This is bullshite. Now I have to go to a US Cellular store to try and pay a bill no one in customer service can find. The only good thing I can say is that US Cellular did pull that old account from collections to give me a chance to pay the bill. Just don't bother with them. If you have any issues, it will take literally months to resolve and US Cellular will find a way to charge you for their mistakes.

Edit: It's been a month since this review and still no cooperation from this company. Got the run around saying it takes 3 months for autopay to kick in. When I did that chat thing on their site I was told it would kick in for sure this month. Well guess what!!! It has NOT. Now they are saying to check tomorrow.... this is ridiculous.
I started service for my daughter in March. I went in because the sign outside said 29.99. In April I started service for me. I then notice I’m being charged still for 39.99. So now being a month later….still 39.99 and I’m now getting a bill for $208 and change. So I went in and asked. We called billing. And the person on the other end said we have to wait for autopay to kick in. It’s been 3 months. I started autopay for my daughter and still nothing. It is their way of scamming ppl. And on top of that….I was not told of this, nor of any fees and the reasoning behind their delay for autopay. And Activation fee was also never mentioned. I am not a happy customer. And I should have listened to my friends and neighbors. And cell coverage sucks. I have no coverage at all in my house, where straight talk I did. Why did I leave ST?? I was stupid.

I pay these clowns US cellular a1599 a month for insurance they can't never seem to help you out to hang up the phone and act rude disrespectful the insurance company says you need to act after David like your criminal to get a phone set back out so buyer beware stay away from you I saw your when not recommend I give them a -100 if I could I can't help but I have tremors I tried to get the right thing done I tried to pay out of pocket and others saying oh you gotta go through the afternoon why don't you activate yourself out of business so that's the way you want to do business you don't want to help your customers then that's fine you have to not be in business

I am a customer, having subscribed to their Home Phone 2 years+ ago. Their service is unreliable as it goes out of service regularly here in Garret County MD. It s a wireless based service.. voice only.. to compete with traditional land line service provided by local telco. It is out of service now for 3 days and counting, several inquiries with US Cellular have been futile. This morning, at their local store, I inquired and was told they do not know when or if the service will be restored which is same response I received when filing a trouble order with their national customer support tea. the day before. The home phone service is vital many like me living in a predominantly rural area, it should be more reliable and when in a state of repair should update it's subscriber base routinely... they have no commitment to this customer base.

This is the very worst customer service on the planet. Pay 800 bucks for a phone an have it on their half ass service. They still refuse to unlock pos phone so I can get one that works. Boost would be better service than this. Us cellular ain't even American speaking. They can't understand cause no English in combination. I would fecomend a Walmart service before this joke of a service. Don't get it. It's a trap. You are nothing but money to these greedy Chinese speaking freeloaders.

Poor coverage. Always throttling back my data. They set up my cloud for me and didn’t include my photos so when my phone was lost I lost 2000 photos. Didn’t work right on vacation to Costa Rica when others phones worked. Customer for over 20 years and fed up.

The run around with customer service! Can't get through to manager. Service was set up incorrectly with store clerk. Somehow connected an old address of my Mother's and didn't set up auto pay so paper bill went to really old address, which makes no sense since I set up service with new DL & correct address. Have been trying to connect and when finally get rep the "supervisor has already declined" $ back to what shouldn't have been charged originally. So disappointed. Had great service with Sprint, had to switch when merge with T Mobile happened.

Service gets worser every month.
Been a customer off and on for 10 years cause they’re the only ones who get reception at my house and I live in town. Neighbors have same issues so not the phone,
It works good for few months then services start slowing down after that. Internet don’t load right call’s don’t ring. Even the phones themselves stop taking a charge.
My iPhone is 6 months old and it’s freezing and glitching out already.
I only do prepaid cause I know their workers are worthless at anything but taking ur money.
I also think it’s stupid I gotta show ID to pay bill like Y would I care if someone paid my bill?
Also I notice when I leave area I can’t get cell service so how’s that
“nation wide service “
Even cheap azz tracfone allows that.
Guess this is the new normal to be constantly buying junk only to replace it several months later