U.S. Cellular Reviews 

We added an international plan to allow us to access the internet and at least contact each other while in europe. Ninety percent of the time we were unable to access ce service exceot in a rate occasion or when we were connected to wifi. We then get a bill for over 200 dollars more than what we were expecting because they claim we went over our usage. We never received a notification that we were out of data on the plan we wasted 35 per line on until we got back into the US, at the end of our trip. DON'T BUY THE MONTHLY INTERNATIONAL PLAN! IT WILL NOT BE ENOUGH FOR YOUR DATA.THEY ONLY OFFERED US A 75 COURTESY CREDIT. NOT ENOUGH.

I've used a Trac phone for 12 years. Overall I was very happy. I was having service issues when I traveled away. I switched to us cellular and now I get even worse service locally!!! Disgusted!

My parents had been with this company for a very long time. Recently they were forced to upgrade to the 4g-5g service which ment new phones. First off I want to add no one told them this. They did not receive warning ahead of time which could have ment they would have lost phone service and not known why and had no way to call out. I have been trying to help them save money on bills so I took over. They were offered FREE new phones. Mind you my dad had a flip phone, he's never touched a computer in his life. They went into the local store in Clearlake CA and were given the Samsung Galaxy a14. On top of that what was supposed to be FREE phones ended with my parents being charged and talked into $200 worth of accessories they didn't need and signed up for device protection with a reoccurring monthly charge for 2 phones. Let me say, these phones didn't come with complete chargers, they were charged for 2 wall plugs @19.99, they were charged $50 each for phone cases! $50, each! You can get phones cases online for $10-15. Cords with the plug for the same price. The monthly charge that they had no idea about when asked was $14.99 on top of their monthly phone service. I feel like the employee saw 2 older folks, one with a flip phone and saw a way to make some money. I was beyond upset and promptly started looking for another carrier and new phones. The ones they were given were too complicated my dad could barely answer the phone. I was even having trouble with some aspects. We finally got them set up with Lively. They offer very user friendly smartphones for seniors called the Jitterbug 3. Very easy to read, easy instructions and my dad even sent his first text message! Overall I am very disappointed in US Cellular for taking advantage of older folks and the employees should let people know they can save money on accessories online. $50 for a phone case is robbery. Please be diligent if you are helping your older family members, phone companies are out to make a quick buck off them.

So unprofessional talked to 3 different agent that told me about the same promotion I could have ordered it online I think but I chose to go instore when I got to the store they looked at me like I was crazy but it was in the notes so they scrambled around on and out the back room on in off the phone after about a hour in a half they were like alls we can do is give u 400 off a phone have u that I was told I qualified for up to 1200 off a phone needless to say I left the place upset then what ever they put on the notes the next couple times I called customer service they were rude and un able to give me a straight awnser in trying to get someone from corporate on the phone forget about it u can't find a number email nothing to help me out bottom line I wasted about 6 hours of my life for a unappreciated company its no wonder they lost 50k customers in 2 months me in my family got 5 lines with them not any more about to go to Verizon... don't go to uscellular they do not value there customers

This internet is horrible they have a data cap on the usage the slow your internet down during the month after you have reached their data cap no way to upgrade I was told just deal with it until the 14th and then they will speed the internet back up horrible internet service

I would leave 0 stars bc that’s what they deserve! We have paid more in one month for cell phone service that is crap (calls always dropped or just searching for service everywhere) then all our bills added up together!! What a joke this phone company is there marketing strategy should be “we sell lies for your hard earned money” the manager in the store promised us a promotion playbook that was $82 a month and for three months it has been over $700 and 2 months over $500 we have called and called been put on hold had our service disconnected the reconnect for a day just to have it turned back off then we were told to just pay it one more month then it will be taken down to $363 for one month then $232 following… why would we believe that when all we have been told is LIES ! Do NOT USE THIS PHONE SERVICE

US. Cellular service is expensive but it works well. The issue here is they are a third party vendor for cell phones. They sell them and provide support. However, when it's a warranty situation you have to deal with manufacturer. In this case Google. When contacting Google I was informed that because it was sold by 3rd party retailer it is not covered under warranty. 1 year from date of purchase all phones are under warranty according to US Cellular but they won't support you. They tell you place an insurance claim. Then you have to pay a $200 deductible to get a defective phone warranty. This is wrong in so many ways. Leading up to this it was 3 calls to us cellular at least 30 minutes per call. Then several calls to Google to resolve what should be warranty issue. This was over a 5 day window of time. Consider these devices are necessary these days for personal stuff and life. Our lives stop because of this.

My advice after talking with the phone manufacturer is to never buy a cell phone via the cell service ever. Buy the phone direct from manufacturer. Then you have warranty and professional support. US Cellular needs to be sure for false representation of warranty claims. They need a separate lawsuit for insurance fraud for warranty claims.

They do not care about their customers. They actually told me that over the phone.

Absolutely worst company ever. How I have stayed for over 10 years is beyond me. They will lie to get you in the store, lied about the services I would receive, want me to pay $210 for internet service that was absolute garbage after my son downloaded just one game, etc.asked to speak to a manager and never got a call back. Cancelled everything. Just ridiculous how they scam hard working loyal customers. I do not recommend this company to anyone ever.

I have a lot to complain about but seeing how everybody else is having the same terrible issues I'm not going to waste my time. US Cellular has a 15-day return policy. I purchased home and phone service. The home service wouldn't work so it returned both of them within the 15 days. A month later I got a $300 bill. I called they explained all the details of the bill which doesn't matter to me because I didn't even use the service. They don't care. Why do they all have to be crooks?

Worst customer service!
Our phone bill should be the same or pretty close every month and never is... outrageously expensive!
Im very disappointed and can't wail for my contract to come to an end! Save your money and get a pre paid service. I wish I would have.

they can't give you a date something will be ready they don't communicate with Apple to find out when and how much supply is coming in or other companies this is very hurtful to the costumers even if we haven't paid for the product, they need to call and keep calling until there is an answer and i hate it when they said it would be here in 24 to 48 hours when the store its self says nope we dont have anything in stock there needs to be better and more communication with outside recourse's so costumers feel like they're not being scammed they should have this reflect in the ordering proses online and to costumers it's not that hard to call outside rescores and bug them so the costumers are happy if we owed you money you would be up our butts wanting this it really bugs me a lot5 fix this please

I am intelligent and educated black man. I worked here for over two years, and tolerated discrimination from my boss. Making discriminatory remarks regarding African Americans is totally unacceptable behavior. I went to HR with the matter, and they covered the matter up. I quit with my dignity and pride.

Was told by an employee that I would only be charged for the time used when canceling and that I could cancel anytime and wouldn’t be charged for unused time. Come a month and a half later I get a bill that UsCellular is charging me for the whole month. Upon speaking to the higher up people they said their employee was wrong and because he made 38 texts (doesn’t matter if it’s only 1 week we had our numbers connected) we were expected to pay then entire month bill of $122. When I asked if they would price adjust it as we trusted their employees to be properly trained on policy, they said no. They clearly do not care about their costumers so we will definitely not be back and I will continue writing reviews.

I've been a customer for a bit. Always kept my pay arrangements. Now, no one responds to my emails, and the one reply I got was really snotty and rude. They don't care whether I keep service or not. I got no help or suggestions at all, and I wasn't given the option for pay arrangements.

I paid my monthly bill only to find they credited another number. I was told that they were issuing me a refund but it would take about a month. The month comes and goes, no refund. I call and was told they don't do refunds. Then the story changed to the refund was denied. Customer service agents were short and unapologetic offering no relief and now my phone is off. Wouldn't offer ANYTHING to compensate me. Feel very used as a customer.

There are other telecommunication companies I can deal with, but our numbers can't be ported, so I keep on staying with them. And, in my particular rural area, they have better reception than some of the others. That said, their customer service could not be worse. I cannot recall the number of times they've just been simply dishonest. "go on auto pay and we'll give you a $5 discount each and every month. It will take two months to activate." Six months later we learn there is no such plan. "This will cost you only six dollars in total!" (actual verbatim quote even after I pushed them and said, "ONE TIME "ONLY six dollars? Right"
wo which I got, "right, onetime $6" Two months later we find out, "oh no, you misunderstood, it is a recurring charge." Why lie to people? They know they have me cornered. I feel like I can't escape without LOTS of inconvenience. The quality of their phones is not up to par and just don't complain, go ahead and bite the bullet and buy another one each time it goes bad. I've never had BO problem in my life, but when I've spent a couple of hours with them on the phone, (and everything will take at least about 2 hours, minimum) I need a shower and deodorant. It's not just me, every person I know who uses them as their carrier seems to have "worse stories than mine" (sigh!) I just give up and consider it a necessary evil and hope one day I can get my things in order enough to change our numbers with everyone we know and deal with, so we can go elsewhere. That will be a day of joy for me. If you deal with them, you already know my story. If you don't, you have been warned.

They need a ZERO stars!!! OMG I tried to order a phone the other day after being on infinite hold. He said call back when you're ready. On infinate hold AGAIN today then stupid rep. said she needed to verify me. I asked her PLEASE let me get code on the text and PLEASE PLEASE call me right back!!! SHE NEVER CALLED!! Then I called again later on hold 45 minutes!!!Then they switched me on another fricking hold~~~I had to hang up and that guy never got me manager or supervisor and took 45 min to never do what was needed and NOW as I type this I'm on ANOTHER HOLD 30 minutes!!!!and counting. OMG they do not know what they are doing nor care. These reps never see you and could give a dam nor are properly trained. SOB's I'm on til bedtime!!! What supreme aggravation!!! THEY SUCK HUGE. Use another carrier if you can. Guy in store was rude also and they never transferred data correctly. They did 2 of the same for every contact. STUPID and HASSLE. Give a dam about your time. Lost at least 3 hours of time so far. Replacement phone also CRAP. Didn't work and tons of tech issues and falling apart TCL.

I canceled my subscription with them because they told me i was approved for 2 government credits and my bill would be 15$ a month with a tax fee they continued to mess up every month i had paid 2 months in advance and then they told me i was ot approved for both credits they said they could not give the refund without card info to put the money back on the card. i was sick for a while so i finaly called them and gave them the info they said it would go back on my card i wanted a week called them again and they said oh no that was a credit they gave me and will not give me my money , they suck they lie

got a hotspot plan and the hotspot never worked properly. They would not take the hotspot back and made us pay $300 for the device upon cancellation. Also, they charged us for data that was NEVER used. This is thievery and a rip off!