US Lock Supply Reviews 114

they sent my order out the same day I ordered and it was here within the week. it was exacly what I ordered and it came not broken because it was packed and hipped well, I will be back when I need anther door closer sensor

I placed an order on December 4, 2025. After over a week of no movement, I followed up in mid-December and was told it would ship on December 16. It did not.

On January 5, I followed up again and was informed the shipment showed no movement and may never have been picked up by UPS. A new tracking number was issued.

The order was finally delivered on January 12, over a month after purchase and it was the wrong part.

From January through early February, I provided everything requested: photos of the received product, box labels, confirmation of the existing device, and clarification of the part that I needed. This resulted in repeated back-and-forth, contradictory responses, and no resolution.

The last correspondence on February 10, after requesting a refund, asking if the product was attempted to be installed. I replied and have since then, I have reached out multiple times via email and website chat with no response.

As of now:

The order is over two months old
The wrong item was delivered
No replacement ETA was given
No proactive follow-up occurred
Refund had to be requested due to lack of resolution

I already purchased what I needed from another company, the product already came, and it was already installed while still being stuck with US Lock Supply, as they don't respond.

This was a straightforward commercial hardware order handled with unacceptable delays and poor communication. If you need reliability, timely fulfillment, or post-purchase support, this experience raises serious concerns.

Exactly what I ordered awesome service

The product came very quickly, was easy to assemble, and is of excellent quality.

Very easy sales process - a representative quickly identified my item was in stock and was able to process the order and shipment on the same day - late in the day. The item then arrived within 2 days.

Lock was exactly what I needed and arrived much quicker than originally expected

Lock ordered stated it would work for RH or LH, but no instructions included showing the way to change. Not U S Lock Supply fault. Delivery was made as indicated when ordered.

Ordering from your website was painless. The price for the Adams Rite latch assembly was good and most importantly, the shipping charges were reasonable. The item was delivered two days after I placed my order. I appreciate how promptly you sent this latch out.

Quick and Quality Service

They go my locks to me quickly and always well packaged so I know my items were safe.

Fast delivery!!! Delivered as promised! Thank you!

Super fast shipping!
Quality product. Very pleased.

Order was well packed and arrived when they said. But it seemed like it took a couple days before it actually shipped. Good price. will use again.

Very easy website and fast delivery. Thank you!

They have the parts I need at competitive pricing. Fast and free shipping is always a plus. Great supplier to go to when in need.

The company has been very responsive. This lock was purchased to replace a defective one under warranty. The RMA and label were sent as promised and the defective lock will be returned as soon as the new one is installed in order to issue a credit.

Easy, fast, accurate, professional, place and people

Great customer service. Good price and fast ordering and delivery. Awesome business.

Great service and fast delivery

US Lock have very experienced sales people, price is very competitive, and ship orders really quick. highly recommended.