US Mobile Reviews 

The call quality, data coverage is bad. I called the customer service multiple times and every timed they would do something and have me do something to fix the issue but the issue continues. Now, they don't even answer the phone when I call the. I have to wait for hours. Its been frustrating experience.

Was having trouble sending text messages. I could receive them but not send them. Chatted with Minaad Naveed who was a great help. Figured out the problem and got my phone working! Thank you for the great customer service.

Everything was perfect. They took their time to solve it and bring a solution quickly, and especially for Yousuf's attention and service

The agent I spoke to, Minaam Naveed, was incredibly helpful and patient, and never made me feel like I was being a pain, despite all my questions! So pleased I switched to US Mobile earlier this year.

Staff were very patient. Answered all my redundant and hypothetical questions!! Great cell service too! Very easy to switch plans.

After 27 years with the same wireless carrier, deciding to make a change was not something I took lightly. Transferring two phone numbers that are essentially our lifeline to the outside world felt like a pretty significant leap of faith.

A friend had recommended US Mobile, so I started doing my own research. Frankly, what I found seemed almost too good to be true. Better options for coverage and service while saving nearly $2,800 a year? I was intrigued, but skeptical.

I created an account—and then did nothing.

That's where my experience with US Mobile really began.

Over the following weeks, US Mobile reached out several times. Not with high-pressure sales pitches, but simply asking what they could do to help, whether I had questions, and what concerns were keeping me from making the switch. I shared them. Over time, I heard from not one, but three different people, each willing to answer questions, address my concerns, and help however they could. There was never pressure to make a decision. Instead, there was an understanding that after 27 years with another carrier, this was a big decision for me and they wanted me to be comfortable making it.

The contrast was difficult to miss. After 27 years with Verizon, I don't recall receiving proactive consideration for that long-term relationship. Once it became clear that I was leaving and porting our numbers, however, I was suddenly inundated with loyalty offers, discounts for six months or more, and incentives to stay.

Ultimately, I decided to take the leap and move both lines to US Mobile.

The process could not have been easier. Everything was clearly explained, and in a little over an hour I had transferred two phone numbers, activated both phones on their new network, and we were completely up and running. Our first day of service has been flawless.

Yes, the savings are substantial. But what has impressed me most about US Mobile isn't the price. It's the people and the service.

From my very first interaction, I felt like US Mobile was interested in earning my business rather than simply acquiring another customer. Every person I interacted with demonstrated patience, responsiveness, and a genuine willingness to help.

After 27 years, changing wireless carriers was a big decision. US Mobile made me feel confident that it was the right one.

My sincere thanks to the entire US Mobile team for making the transition so remarkably easy. This is a genuinely service-oriented organization, and after the experience I've had so far, I look forward to a long relationship with US Mobile.

I’ve had to work with the customer service a handful of times recently. And the service I received today was by far the best yet! Very kind. Very helpful. Able and willing to pull through with answers and solutions. Worked in a timely manner while also giving full thought answers. Making communication seamless.
Overall, very pleased with my recent experience.

The agent, Affan Rizvi, was very patient and polite with me as I was becoming a new customer of USMobile.

It’s a great price for the plans we got. We have 2nd lines to fall back on when our primary lines can’t provide data. It’s all at a fraction of the prior cost we paid for our prior unlimited plans.

Adil definitely tried to help on our specific situation, but the system wouldn’t accommodate the changes needed, between phone lines, on this last call. There will be another opportunity to move the 2nd data line between phones after we renew and get off the promotional priced plans.

Very quick replies and got the job done.

Muhammad was so patient and helped me every step of the way! We got disconnected twice because of something I did and I was continually transferred back to the same representative which was so helpful. Great prices and real people to help!

We went with US Mobile for price, but mainly because it got greatreviews. We live in three different parts of the country, and liked the fact that we were able to choose our own towers to get the best reception. My son was using the AT&T option and could not get service in his home while his wife who has AT&T as a provider got great service. I tried all three of their towers and service was terrible no matter which one I used when I was on the road. So we decided to switch to AT&T. This has been an all day process. US Mobile has been extremely uncooperative in giving us the information and is now telling us that one of the people needs to get a new phone number for some reason. We are going on four hours with this foolishness. Customer service might be great until you say you want to leave. So just keep that in mind.

Been with this company for several months now and I must say the customer service is spot on. I am completely satisfied and hope to be with them for years to come.

UNBELIEVABLE, I lost service from one minute to the next and after being online chatting for close to 3 hours I was told it will take 4 days until I can get a new SIM card delivered. They are good up until you have issues.

Sameer Tariq is an excellent, amazing representation of this business. He was very quick while also remaining patient with me. Took care of my problem effectively with no headaches on my end. A+++ Excellent!!

Very satisfied with the choices, quality of wireless service, and the great group of quality people working daily behind the scenes at US Mobile to help get and keep everyone in our family, group of friends, and business reliably connected, and, if and when any issues or changes come up or are needed for anyone, they are very quick to answer questions and then help in any way to quickly resolve any issues like account changes or a plan change/upgrade in the middle of a billing cycle...easily the best wireless company we have ever had to deal with. We will never go back to any of the Big Three for our direct wireless account provider, where the exact same wireless service costs way more for a worse overall experience, and where the customer service quality and hours are trailing far behind US Mobile, who has set a new, much higher standard for the industry. There is no question in my mind why they have been gradually taking over this wireless market segment. I hope they keep their standards this high as they continue to grow.

US Mobile always goes above and beyond. I dont plan on changing my service anytime soon, and honestly, possibly never. There is no need to when they have all 3 major providers in their arsenal for me to switch to at anytime, and their customer service is fantastic. I thnk they are actually the best and quickest support I've had between all providers directly. Thank you for your help Haseeb N.