US Mobile Reviews 

Last week I had a issue for a few days that my outgoing text on light speed network wasn't going out even on the phone it said that it did go out the person that I sent it to never received it
So I called in customer support and it took really long for them to pick up the phone and then I was busy with them for over 4 hours! And they weren't even able to help me I tried all troubleshooting they told me and nothing helped
So my only option was to change to dark star and that helped
And then when I asked them to send me a free light speed sim card so that when the issue will be resolved I could change back they didn't want to give me! Even though it was a problem from their side and I had no outgoing text for a lot of hours and I waisted 4 hours for nothing on the phone with them

And the next day I told a few of my friends about this and I didn't believe it but 2 of my friends had the same exact issue! And us mobile couldn't help them either!

So I am considering now to port out my number to a better provider and I think that this would be the best option for everyone,

I have been unable to use MMS for nearly two weeks. Many other users are experiencing the exact same issue, yet customer support has been unable to provide a fix, a timeline, or any clarity on what is causing this problem. It is extremely frustrating to have such a basic feature unavailable for this long with no resolution in sight.

Edit:

I'm looking forward to a resolution so that I can change my rating to five stars.

UNLIMITED? THE BIGGEST SCAM I’VE EVER EXPERIENCED.

US Mobile advertises UNLIMITED CALLING in big letters. I signed up expecting exactly that—then they restricted my calling because they said I used too much.

To me, this feels like the biggest scam I’ve experienced. If calling has important limits, make them as visible as the word “UNLIMITED.” Don’t bury restrictions in fine print and leave customers discovering them after they’ve paid.

I feel completely misled. A cheerful response won’t fix this. Make your advertising clear and deliver what customers are led to expect.

The assistance was quick and professional. I was very pleased.

I've been checking around for a new service. I chatted with Syed Imman Hussein. Hey I think or it could have been a she but I think it was a he was extremely professional answered all my questions was no language barrier of any kind I am sure that I'm going to use this service with their prices and with all the reviews again I want to put in a good word for Syed Hussain. He did an extremely good job was very patient with me and I could tell he was very smart and knew what he was talking about I'm going to be signing up with this company shortly I recommended hiring. Thanks guys have a great day if somebody in the company is reading this let Syed now that this was the guy who spoke to him from quarter to 5:00 to 5:00 approximately maybe it was less minutes but that was the time on Monday afternoon October 12th.

Day one of dark star AT&T network South River and East Brunswick NJ once you leave wifi no 5G runs 4G cannot connect to internet and does not allow you to see updates on when LYFT arrives . Had to go on WI_FI of the location I was at to come home!

Great service great price

I had Farwa Asghar as a live agent on us Mobil/chat and he played around with me for a long time westing my time not answering me what I am asking!!
and i told this to her and he/she ignored me!!

Tried three times to order the 30 day special. Received three emails that said "Your Order Has Been Canceled". What a joke! The Chat feature isn't a chat feature. You have to click on bubbles - no guidance whatsoever.

I've been a customer of theirs for ten years. Good customer service, but I've been having issues with their networks providing what I need that customer service has not been able to remedy. My situation has been that, two of their three networks provide mostly non-functional data service. Over time, my original data on the Warp network went downhill until a couple months ago, it was unusable. I recently have tried in multiple attempts to remedy the situation with the data limitations, but I ordered a little bit more data, and they could not provide the functionality of such. The one network which looked promising for data, had an issue with non-functional voice/call service (in my area). I worke

When you pay for a phone plan, you are paying for a reliable lifeline. US Mobile completely disconnected my service right before a weekend with zero notice, leaving me without a phone for over 44 hours. If I had an emergency or was stranded in the middle of nowhere, I would have had absolutely no way to contact anyone.

They cut my line based on a vague warning from 8 weeks (two billing cycles) ago about "conference calls"—which they secretly define as standard dial-in lines. Their warning explicitly stated they would cap my minutes to 50 if usage continued, but they never applied the cap. Instead, weeks later, they completely pulled the plug without warning.

They continue to charge you for a service while knowing full well they can and will leave you disconnected at a moment's notice. If a carrier cannot even follow its own stated penalty structures and is willing to cut off your only means of communication over a weekend, they are not a reliable provider. If you use US Mobile, you absolutely need a backup SIM from a carrier you can actually trust.

Moving to US Mobile has been so easy. I needed to use their customer service and they were great to work with and resolved my issue within minutes!

The representative that I worked with was very knowledgeable, kind, and took into account that I needed led through a lot of what we did, I am 64 years old and not really good on this new way of telecommunication. I appreciated their patience's. We covered a lot of back and forth stuff, but the rep. actually made it interesting for me. I learned things about my phone that I had no idea how to access. Here is the best thing, they helped me fix the problem!!!!! My personal comment to your representative was this: THANK YOU, so much. You have made my day, week, maybe my Month. I say that you should get a big raise. But since I cannot give you one personally. I will pray that YOU receive it.

Great chat support. Live customer service has a long wait.

VERY AWFUL SERVICE- ruined my whole day, i got no service tried to switch to another carrier and the chat support canceled my service plan and then it was just all downhill from there, spent over 2 hours sending screenshots to get absolutely nowhere

I'm updating my previous review of 10/8/2026. The folks at US Mobile worked with me by phone to try and solve my problem. They were PATIENT beyond belief! I purchased the Light Plan, ported my number and installed the Sim. It DID NOT WORK. I tried with two different old Motorola phones, both were unlocked and found to be compatible with the Light Speed sim. After chatting (5 hours), talking with the APN help desk (4 calls, including at least 1 with a Tier 2 specialist), we still could not figure out the problem. THEN my husband did a factory reset on the old Moto G4 phone and the Light Speed sim worked. So I have service, AND I got to know a great group of tech support people. Without exception, everyone was polite, patient and very kind.

This MVNO is amazing because you have choice of all 3 network options in the US and the Customer Care is great

Agha Gulhassan was an awesome representative who went above and beyond in figuring out a problem that several representatives could not figure out. She deserves a raise 👏

Great mobile service and excellent customer service by chat, once you plead your way past the robot to a person.

Customer service is so great! Cheap and reliable service too. Just switched from T-Mobile and it’s already way better