US Mobile Reviews 

Customer service is so great! Cheap and reliable service too. Just switched from T-Mobile and it’s already way better

Great service and network flexibility
I have three lines on US Mobile with their multi-line plan. Being able to choose between Verizon, T-Mobile, and AT&T for about half the cost of the major carriers is great on its own.
The biggest perk is the network switching. Being able to switch carriers or fail over to a backup network when coverage drops has been awesome. Smaller prepaid companies are usually way behind on tech, but US Mobile is surprisingly quick to roll out new features. Really solid service.

Amazing customer service! The representative who helped me with my phone service was incredibly patient, and quick to resolve my issue. Five stars!

I didn't know what I was doing and I needed a lot of help but Shamail Ahmad was super helpful, professional, and patient. Probably the best customer service I've had with a company in a while.

Had an issue with changing phone number and was resolved by tech support chat. All questions were answered and everything is working seamlessly. This is my first month so still testing out everything but I ported over 4 phones form T-Mobile which I was a long term customer when it was Voicestream. I'm not sad at all for leaving T-Mobile especially after LeGere left. So far so good, I'll update after a couple trial months.

I lost my phone while on vacation and buying a new one and setting it up while the old one was out there somewhere was beyond frustrating but Ahmed and Omer at US Mobile finally got me up and going again. I thank them both so much for their patience and hard work.

The services are competitively priced and customer service has been very helpful working through any issues

Their Customer Service is great! I was not receiving data over my T-Mobile SIM, so contacted them on a Friday afternoon and Muhammed Feroz Ul Deen Farouki (hope I am not butchering the name, pardon me), was super helpful in working with me through various troubleshooting steps for more than an hour and finally, we decided I will wait until Monday to see if situation improves. Then on Monday, when I contacted them, Eman Omar came online, she was not that good. She did not read my message and kept taking a long time to respond and then she asked me to switch off my wifi and run a speedtest. I said if I switch off wifi I wont get any internet since I am not getting data and thats why I contacted you -- she abruptly disconnects me and my chat goes into "tucked away" mode. Then "Syed Abshar Hussain" came to help me. He was great. Patient, offering help, answering my questions, and all. Eventually, he said there is some outage with T-mobile in my area so I asked him to switch me over to their Warp (VZW) connection. He did that promptly within a few mins and I was back on my cellular data. That was super helpful. I really liked the customer serving attitude of both Muhammed and Syed Abshar. God Bless them!!

Haseeb Naeem in US Mobile Chat is very patients, and especially very professional and knowledgeable.

Shayan was very helpful, friendly, and patient and was able to get my issue taken care of quickly and efficiently.

In trial-ing the service and asking many questions after I had switched from ATT to Spectrum Mobile recently (terrible), I had found US Mobile and have so far had an amazing experience. Amongst many agents I spoke to Haseeb Naeem and he was able to answer many different questions I had about network switching, multi-line, etc. He was very knowledgeable as well as all the customer service agents in general with all questions I've had. Looking forward to progress from my trial to an annual or monthly plan, definitely satisfied with US Mobile this far.

Great customer service. I tried out their multi-line plan and found that it wasn't for me. They canceled my plan and issued a pro-rated refund as I used the service for a day. I found this to be entirely fair. The service works great. I used Dark Star and Light Speed. They issued a $23 refund from the $25 service. This was very fair.

I was helped by Muhammad Haroon and Aneela Yaseen through the online chat.

I have been working with various cellular providers for many years...T-Mobile, Verizon, AT&T, Nextel, etc. I have also worked through various promotions with packaged services that come with my home Internet providers (RCN at one time, then AT&T). I have also worked with various MVNO providers (Visible, Total Wireless). And, finally, I have also worked with Prepaid services (T-Mobile). With all of those experiences, customer support was always the questionable component, with one of them being terrible technical support as well. My experience with US Mobile has been EXCEPTIONAL! Hands down the best, and consistently so! I wanted to test them, but also wanted to receive the promotional discount for multi-network for two other phone numbers so that I could have all three networks on my device. This involved porting numbers from two different carriers, and one of the numbers even resided on a different device. It all went through just fine, and one of them required some extra help by US Mobile. No problem ... they were able to complete this all in a matter of a couple of hours (most of that time was me getting Port-out PINS from my carriers). And, when I wanted to switch to annual billing to receive an even better price, I was assisted smoothly by US Mobile. They are truly amazing at their customer service. And...get this: After being with them for a month, I received a personal email asking me to contact them with my experience and/or problems because they truly wanted to know how they are doing! Think hard now...what other company does that today? I highly recommend US Mobile.

I've used US Mobile for many years. The service they provide is fantastic and exceeds many more established legacy providers. I'm able to pause my line for a low fee per month when I travel out of the US, the phone signal is always great, and most of all, the customer support is exceptional. Any time I've had an issue, I'm able to connect to their support team in less than a minute.

Chat customer service was fantastic. Shayan was so helpful and very clear when explaining options to me.

May whatever God you worship have mercy on you when there is a technical problem. Add to that the claim that Light Speed (and US Mobile) work internationally. After over 4 hours of chat, the best they could tell me was wander around a city I’m vacationing in and see if I get better service. I’m sure for small things US Mobile seems good at fixing them, but when there is a genuinely difficult technical issue they fall flat on their face — whether at home in the US or traveling abroad.

Edit (added): Of course I’m still having issues. I’ve given up on US Mobile’s ability to solve serious issues. Not to mention the extra $10 I spent on an international data-only plan (to upload vacation photos) only to learn that “eSIM Go” service is also useless in Colombia. When I return home my search begins for a new provider. US Mobile has an exceptionally good sales pitch — three networks, unlimited data, etc. — but I guess you get what you pay for, along with bogus benefits when you refer others (a family member was the first, and only, person I referred and due to “technical issues” I did not receive my referral bonus).

Switched a line from warp to dark star. Quick and easy.
Messaged the help desk about setting up voice mail. Quick and easy.
USMobile customer service is tops.

My phone failed to activate. I took service 40 min to answer my call. The agent seriously took 60 min to resolve the issue.

Two prvious attempts to resolve by chat failed but each took over 30min to do so.

I ordered and paid for an Apple watch. I was notified by US Moble that it was delivered three days ago. It was not. Neither US Mobil nor OnTrac can produce proof of signature.

My experience has been dreadful

Good customer service

Anas Tariq took so very great care of my 3 mobile lines which included my Apple Watch ⌚️! I have wanted all my lines to begin and renew on the same month for years. Anas gave me the best rates and plans for what my needs were. Finally!, All my lines are now annual plans renewing on the same month every year. Thanks so much for hiring Anas T! Great customer service! Great phone etiquette! Great listening skills! Great patience! Excellent knowledge of a constant changing mobile phone structure! All my Best to you US MOBILE!