US Mobile Reviews 

I have reached out to customer support with US Mobile a few times, and everyone has always been super pleasant, kind, helpful, and easy to work with. The service itself is fantastic! There are so many perks and benefits included in the plans - I really don't know why more people aren't on US Mobile!

I have been working to transfer my phone from First Net (ATT) to US Mobile. It has been a nightmare. I have spoken on chat and phone at least 20 times. I have done everything they have asked for including going to ATT store twice to get the right account & transfer pin numbers. I have spent 40 hours on this and it still isn't resolved. I now have a temporary phone with them which will expire soon and they are going to charge me to have it extended! I now do not have a working phone. They keep telling me 24-48 hours which never comes. It has been a nightmare.

Customer service was very helpful with all of my questions while I was trying to figure out the right plan to choose for my 2nd year of service with US Mobile.

I was having problems with my service and as I had learnt from prior experience you cant call them because you risk wastI was having problems with my service and as I had learnt from prior experience you cant call them because you risk wasting an hour just to get a hold of a rep. So I messaged with them and I was messaging with them for over an hour and then they finally figured it out after wasting so much time. Also when I used they're roaming service they cheaped out on me in middle. I tried calling them and they didn't help at all. I am fed up.ing an hour just to get a hold of a rep. So I messaged with them and I was messaging with them for over an hour and then they finally figured it out after wasting so much time. Also when I used they're roaming service they cheaped out on me in middle. I tried calling them and they didn't help at all. All in all they have terrible customer service and they're service can get a bit sketchy and there is nobody home.

I thought I as up a creek without a paddle having purchased a used phone that was locked to ATT, but we were able to switch my plan, rerun the numbers etc and it works! TY, TY!

Romail Abbas was my customer service representative. Very knowledgable, kind, patient, and was able to resolve my issue very quickly. I will be coming back to U.S. mobile!!

Wonderful service assistant helped me for over an hour to get my service back online and was super helpful as we figured out what needed to be done absolutely amazing job and highly recommend and appreciate them and there help

So far every experience I've had with US Mobile has been solid. If you get the right agent to chat with they can be very knowledgeable and helpful. So far very satisfied. I have a 2-line plan (2 sims for 1 phone) and it works great.

Great customer service! Easy to contact a service tech and very quick response and resolution!

This is a horrible company DO NOT USE. We have been trying to get my daughter's line ported over for over 13 hours. They keep saying T Mobile hasn't responded to their request. T Mobile says they have. US Mobile says they can't do anything for 8-12 business hours and its Sunday morning. Meanwhile my daughter is at college with no phone and she can't access her classes without it due to the 2-factor identification process. I wish we had gone with a more expensive reputable company

Switching from 23 years at Verizon to US Mobile I have been very timid about making this huge change. I did look at other competing carriers and decided on US Mobile only because of Shayan the online rep that was so clear in her answers to my very uneducated questions. Hope I am happy here I am moving 4 phones over to US Mobile

Excellent customer service! I chatted at length with Munib Jamal, who took the time to answer all my questions and thoroughly explain the various packages as well as which would beat suit my need. Munib was not only patient, he was accommodating, knowledgeable, kind and really to the time to help.

I am thoroughly impressed and will absolutely use this service upon arrival to the USA. Thank you....

My customer support representative, Shyan, was incredibly patient in helping me navigate issues adding a line to my child's apple watch. We were connected for several hours, troubleshooting through the process and Shyan never got frustrated or discouraged. Shyan went above and beyond, remaining on with me as I learned to use the watch. I couldn't have asked for a better experience!

I was previously with Verizon for years, paying nearly 4 times as much my for family. I signed up for US Mobile’s Unlimited Premium and after a week of multiline Warp and Dark Star, it blew me away that I had increased coverage and no more gaps in service where ever I went. I switched my household over and we’ve been happy for months now. Any issue I had was small and usually due to user-error, their customer support is truly stellar. I 100% recommend giving them a try!

I'm going to be very real here. I was at T-Mobile customer for 5 years. they went snake on me, I brought one of my lines over to total wireless 5g max. and then after the US mobile updates to qci I brought that into US Mobile. I now run three lines with us mobile. the customer service is light years be on any other service I've used thank you so much Us mobile

Affan Rizvi provided outstanding customer service. He was extremely helpful, professional, patient, and efficient throughout the entire conversation. He understood what I needed very quickly and went above and beyond to help me find the information I was looking for. I was especially impressed by how quickly he handled everything and how clearly he communicated with me. His service made the whole experience much easier and much more pleasant. I truly appreciate his help and believe he deserves recognition for the excellent support he provided.

I have been with US mobile for a couple years now. The customer service is beyond anything I had with T-Mobile. As wonderful as T-Mobile was rated, these people are steps above them. In the 3 years that I have had service I've had only one customer service agent who woke up on the wrong side of the bed. Everyone else has the patience of saints and are very kind and generous with their help. Not to mention that the prices are fantastic. I have three phone lines at half the price that I used to pay and I have fantastic service and reception. If you haven't tried US mobile, you don't know what you're missing. It's one of the best deals out there.

Went through a few problems with getting my network changed to U.S. Mobile, but through it all the customer service personnel (via chat) were patient and helpful, and stayed with it until we got the problems resolved.

I had some questions and the rep I spoke to, Shayan Farhan, was extremely helpful. It was a great experience.

I don’t think I have ever rated anyone a 1 star before, but if anyone deserves it, US mobile does.

Since I have has US mobile, I can no longer use the internet without using my Wifi.

They need to give me my money back.