US Mobile Reviews 

Great customer service with real human support. Love it and makes a real difference!!

Misleading ad and website combined with lack of support resolution leaves me questioning whether I made the right decision to switch.
I am regretting the decision to cancel my carrier plan.
Only time will tell if I continue to regret switching since I prepaid for a year of service.
If you are considering US Mobile over others. You might Reconsider

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Thank you for the thorough response.
And I see now a few places where it shows this, I spent an unreasonable amount of time reviewing the phone plans and how they best work prior to making my decision to switch, and thought I had a clear understanding of the phone AND watch lines.

Though it’s much easier to go back and find confirmation of information you already know, vs identifying the distinction when you are trying to understand an entirely new and unfamiliar system.

Apparently I needed to spend more time understanding how the watch lines work as well.
I do feel however that it should have been made more clear on the purchase screen, when selecting between standalone and companion plans that you may find the companion plan incompatible. I believed the distinction to be Free on Warp “paid” for lightspeed and Darkstar, not Only on Warp, don’t bother on Lightspeed or Darkstar . I purchased the unlimited premium with multi-network upgrade, and may find myself in the future using warp.
But with the flexibility Us Mobile offers it’s baffling that one of your products is so incompatible without ample warning to your customers that this may not work for them. Additionally the inability for your team to switch without returning and re-purchasing on my credit card is not conducive to a positive setup experience, which can be challenging.

Thank you again for hearing me out, and I am open to this being a great service with a few hiccups at the beginning

Updated to a 4 star for the considered response, and will relook at this after 6 months of service
Jeremy

They were extremely helpful and resolved my questions quickly

My experience was quick and very clear. Hamza Ijaz was very patient and helpful :). Also loved the personality, very good experience!

Unexpected circumstances left me in a tight spot and an exception was made for me that was a huge relief and weight off my shoulders

The agent is professional and patient, work on my Redmi K70E data service. We make mutiple attempts and finally solve the problem by edit the APN. I really feel warm talk with the agent.

The first two online chats I had with customer service were awful. But I would rather talk about who made it right. When I called to talk to someone in person, I was connected with Huzaifa. He didn't make me repeat all of the steps I had already conducted in trying to get my land line base to work. When I had to be called back in the afternoon after I had tried another phone with the base, I asked if he would call me back himself so I wouldn't have to go through everything again. And he did. He got approval to exchange my defective base, even though I was beyond the 14-day exchange limit (previous carrier's fault, not mine). I really appreciate that he went above and beyond to help me. Now everything works great. Thank you Huzaifa. You get five stars for sure!

The transfer process was easy and well worth it for the savings! Customer service was delightful.

The rep I worked with
Eman Jawwad was so very helpful. I was so confused in 1 day coming off the free trail. He was patience and understanding in helping me set up a new plan after my free trial period would be ending in one day.

I am not even a user, but Sulman was top class. Thank you for answering all my questions.

US Mobile is the go-to carrier, based on the service that I have for the price I am paying. I got the Unlimited Premium plan, I can call in my home country without relying on WhatsApp as I used to. And the speed that I have on my hotspot is definitely a plus for me to keep them.

Had a problem w/ my Mobile Telephone Service, that I wasn't even aware of. Being a Quadriplegic, paralyzed from the Chest-down, its imperative that I'm able to communicate at all times. My Independence, safety & livelihood is dependent upon it.
US Mobile's Agent, Muhammad Kashan, worked on my Trouble Ticket until all issues were resolved. It was not enough to just tell him. He had me run test, send him screenshots to confirm I completed the steps he requested. His patience, clear directions & explanations were top-notch and proved key to our successful conclusion.
Thank u USMobile, it's not often that I have issues, but I just Praise God that Muhammad was on duty today of all days.

Very easy to talk to these people and they take their time with whatever issues.
Special thanks to Neha Azam for their time and consideration.

Great experience with customer service. Helped by Umeryar Siddiqui. Smooth and communicative.

Amazing first time Experience. I lost an expensive phone and after waiting a period of time to locate the lost phone, I had to purchase a replacement. My own provider: AT&T prepaid could not get my existing number activated on the new phone. I then tried Mint mobile. They were also unable to activate my existing number. Both had network issues. I decided to give US Mobile a try. They had my number transferred and activated within 5 minutes Very Pleased.

Soy cliente de Lycamobile hace más de 8 años y he tenido hoy la mejor experiencia cuando hice una llamada de atención al cliente y fui atendida por Anwar. Para mí fue una suerte, estaba sin datos móviles y sin SMS y resolví con mucha amabilidad y paciencia por su parte

It was nice consulting with one of your colleagues, who offered me great service and was kind, considerate and patient.

Customer service rep, Sulman, was extremely helpful and friendly.

I've had several occassions to need US Mobile's help when transferring phones in our 2-line plan over the past year or so and with only one exception, I've received very good support from them. I highly recommend US Mobile for service on all three cellular network carriers and for getting excellent customer support when needed.