Uspassportandvisa Reviews 

On 6/26/26 I put in the Google Search Bar, "Renew my passport". I thought I selected the government site, so I proceeded to renew my passport by clicking on the box where it indicated to do so. I entered all my personal information and more such as divorce finalized date. The cost was $132.07. However, after I paid, I thought it was strange that the site instructed me to download a packet. I clicked on it and that's when I realized I had been tricked. I thought I was renewing my passport, but they were just putting what I entered to renew my passport, into forms that I never viewed. I immediately emailed their customer service for a refund because I didn't download anything and they misled me. Jhun T emailed me back with a picture on their site that never appeared while I was on it, and told me I couldn't have a refund because they were a legitimate service. After a couple more emails, they offered me 25% and a couple days later, 50%. I did not respond to their offers for a partial refund. I had made an honest mistake because of the wording and web layout, with tiny print, that even looks like government writing. The web page in mobile layout is designed to make you think you're renewing your passport. Nowhere in the box that says "Renew your passport" does it say they are only preparing forms for you and that you have to pay for the Passport in addition to their service. This business is deceiving the public and then won't give you a refund, even if you don't download what they ask you to, so you have to fight it with your credit/debit card company or take a loss. They do not provide the service they say they do up front. The entire website address you are sent to when you click on the link to renew is not what it is when you go to the site in the email they send you.
I reported them to the BBB and disputed the transaction through my credit card company first thing in the morning on 7/1/26, when the transaction finally posted one week later. Three days into the dispute, they told me they were providing me with a full refund. They still claim they are a legitimate business. The cost difference is $2.07 more from the actual cost of $130 to renew my passport, which I did right after the scam. I noticed the correct passport government site warns about these scams. Even though they say they aren't affiliated with the government on their website, the way it is designed, you don't notice it until it is too late. I also reported them to the FTC.

This process made my life much easier. I'm so grateful I don't have to deal with the drive, parking, and navigating of the airport to do the in-person global entry interview. Thank you to Hazel for providing this deep exhale in my life these days :)

No issues at all applying to update my passport. The instructions were straight forward. The turnaround time from when I mail and when I received was much shorter than expected.

Experience was seamless. Only issues was not printing out the full forms

Very easy process and inexpensive for the level of service

Proceso rápido y confiable

Easy and fast
⭐️⭐️⭐️⭐️⭐️

Quick and easy turnaround to renew my passport

It was quick and easy. the process was quicker than 4 weeks

Very fast and great communication

It was a super simple process to walk in and apply for the passport, very quick and simple and the workers were very nice and helpful

US Passport process was easy with their system. Just follow the instructions on the form and my passport came quickly, much faster than promised. Thank you!

Extremely simple process, instructions were very clear and passport arrived when promised

Very easy to navigate

It was quick and easy. I think it took 8 days from sending the form to receiving my new passport.

Misleading website. Thought I was using an official government page. Paid $140 for what I thought was a passport renewal. Turns out I paid to fill out a PDF that is available for free online. After an all-day back-and-forth, "customer service" offers partial refunds in 5% increments. Can't get them to offer a refund beyond 80%, and this is 7 emails and 7 responses later. This place is the closest thing to a scam while somehow still covering its back with fine print. It appears their victims are many.

Extremely effective and kept me up to date as the process of the steps in renewing my passport.

Raine B was very helpful in addressing my concerns, and I was able to complete my passport application. I truly appreciate all the help.

Application instructions were clear; passport was delivered in good time; the process illustrated that government agencies serve the American public well.