U.S. Polo Assn. UK Reviews 

Unable to return items, which are too small. I went on the portal to return items but unable to purchase the label, system just wont go any further. Ive emailed customer support and no reply. I should have read the reviews before purchasing, if i had i wouldnt bought from them as it looks like lots have had the same problem. I also dont agree with having to pay to return items especially when already paid postage. I will never use this company again ever.... i would have gave 0 stars if i could have

Pathetic customer service. I have been trying to arrange a return but the customer service team is not responding. I will have to claim via my credit card. This was my first time ordering with them and unfortunately will also be my last time.

We are also trying to get a returns label , same bounce back email .no phone number , very poor customer care

USPA186213
Trying to return items an your return portal does not recognise order. Emailed customer service and bounced back saying inbox full??
I need a returns label!!
Really poor.

Love the brand😊😊

Please avoid buying online with U.S Polo. I have been communicating with an AI robot for the past 4 days and cannot seem to get any human interaction. I need to return an item but it is not recognising my order number, you also have to pay £5.99 to return an item which is scandalous! I will never buy from this company again. Disgraceful customer service and poor quality clothes

its terrible company you will have to pay for postage and packaging and returns non refundable. It not worth it buy from better places.

Very bad return service,bought 3 items after trying, fitting was bigger for me. Was going return them and get one size smaller I've contacted customer service which was Ai after given all the information, I've been told someone from customer will be in touch next day working hours, unfortunately no one has been in touch, I've been talking to there Ai for two day to sort the return I was unsuccessful. Now I've got 3 one size bigger item which is no good for me.

Shocking company to deal with, I ordered a lot of items and wanted to send back a couple but sorting out a return is a disaster, they even then offered free postage to return but then told me please pay £5.99 to return , absolute joke! Please think twice before ordering from them!

Ordered 2 funnel tops last Friday for which an order confirmation was promptly received. Received an order update on Wednesday that the items had shipped for which a tracking number was provided, so I could track its delivery progress myself. Order arrived following Friday. Products superb quality for the price and definitely worth waiting a week for.
Actually quite refreshing to not be bombarded with progress updates by email/text for a change!
I didn’t have to return/exchange anything nor did I have to engage with Customer Services, as it was a straightforward order.
We will be redeeming the 20% discount off our next order. Thank you very much.

One of the worst website they have about scrolling issue at check out point

This was my second purchase from this company and again I am very pleased with the quality of the clothing, speed of delivery and communications.

Shoddy goods received, and the company have made returns virtually impossible. Website returns page 404, no response to web requests, no address on returns form.

Fraud site. There is no customer care or any revert on mail.

Never buy anything from here.

I am trying to return one item which I just received yesterday. There is no way to return on site or customer care. When I send email they send AI generated mail .......

I suggest all of you Never buy .....from this. US polo Assn uk

BEYOND POOR! Absolutely useless! US polo Assn UK (www-uspoloassn-co-uk)

The worst experience I have ever had from order placing to returns and then refund. Their CS is not even based in the UK and NO you can’t call either. Email only and it’s answered from US based CS. It’s circus act, clowns are running the outfit, not a clue abd no one talks to each other.

Literally had to go back and forth for weeks to get a refund and that’s not all amount of repeated request they kept making for information already submitted. To get a response to your original query you have to send a new email to CS because no one replies to the thread of emails you’ve already sent and received from them.

They are truly operating in 1890’s, honestly AVOID THEM LIKE A PLAGUE! I have all the emails to hand to prove their utter incompetence. Buy other designer brands (these are not even designer) where you’ll be able to talk to a person should something needs to be out right.

Luckily I kept all records of returns or otherwise it was curtains. AVOID

U.S. Polo Assn. C/o Brand Machine International Ltd Plc Unit 1, Windsor Industrial Estate, 424 Ware Road, Herford, SG13 7EW

Rubbish return policy. I ordered a jacket and returned it paying the postage myself. Meanwhile they sent me a duplicate jacket. I wanted to return it after 3 emails they finally understood I wasn't paying to send it back and they sent a label. Now the cheeky blighters have deducted the cost of the postage for the second jacket from my refund of the first. You couldn't make it up! Avoid them like the plague.

Absolute garbage!
You get what you pay for in their “sale” rubbish items.
When they don’t fit, you pay to have them sent back. Also, if you want to exchange, they won’t. You have to create a new order and pay the large amount of postage yet again. Interesting, as their sizes are made up sometimes up sending them back.
In addition, their emails are run by AI, so you get nowhere with them! A con trick!
A Scam company in the making by the looks of things…..

Absolutely pathetic customer service and return and refund! I returned an article using the return label through the website, after 10 days of no update, i contacted them by email and was told to contact the parcel service as they hadn't received my return at the warehouse. I then contacted Royal Mail and was informed that the parcel has been lost, and I should again contact US POLO. And now it's been more than 3 weeks of constantly contacting them via emails for refund , but NO UPDATE!!! SO FRUSTRATING .

Worst ever return policy i m not going to buy from them ever.

I like the clothes. I don't like the £4.99 shipping AND £5.99 returns shipping fee. Why are you charging for both?