U.S. Polo Assn. UK Reviews 

It is a scam . I made an order on 29 August and since when there is no update in this order
I sent 2 email for customer service with no response

I have got the worst experience in US Polo website,I tracked my order through Shop,it said its arriving at so and so time and the app showed delivered,I didn't get any parcel.We have asked our neighbours they said they have not received anything.Its a complete con.But luckily I got the money back when I disputed with my bank,have written a mail but no response from the customer service,will never buy again.

Holly smokey. Didn't realise how bad this is and only realised now after no confirmation email and no response from customer service. Looks like we're gonna have to fight to get my order. What a mistake!

Non existent customer service. Placed an order a week ago with no update at all.
But got the order delivered today.
Good Quality product though

Order number: USPA54851. I have placed an order on 26 August but still have not received any update on my order. I don't know whether it has been shipped or not. Sent over 3 emails to customer service but no response whatsoever. I don't think I am going to order again from them online. Worst experience ever. I purchased for a ticket of GBP 215.

Order number: USPA53046. I have placed an order on 24 August but still have not received any update on my order. I don't know whether it has been shipped or not. Sent over 6 emails to customer service but no response whatsoever. I don't think I am going to order again from them online. Worst experience ever. I purchased for a ticket of GBP 83.

Order Number: USPA47158 I sent some items back for refund. They were received by Polo but no confirmation or money back. I've sent an email but got a response giving me steps on how to return. Replied informing them I need a confirmation of receipt for the items and a refund. No response.
I will be taking this up with
the consumers complain group. At times drastic action needs to be taken when customers are taken for granted. We pay for return postage, and not getting a fast/quick respond/refund.

Disappointed, they never shipped the item, no customer service whatsover, son no money back. Spent over 150 gbp

Bought a bag what I thought was Ralph Lauren, I was so pleased and excited. Told my friends and family that I'd got one to realise a few days later it wasn't and when I told my "friend" they said they already new but didn't want to upset me because of how excited I was, probablylaughed about it behind my back. I think you should change your logo as it resembles Ralph Lauren far too much

I ordered some joggers and returned 2 pairs. They sent a refund for just the one pair. I queried about the refund for the other pair and they have since stopped responding. Scammers! Stay as far as possible from this company

Avoid at all cost!!!!!!!

Ordered since 29th of December 2023 , nothing delivered till today !!!
No response via customer service
Order number USPA37253

This company got my item returned back after i purchased online. They received the parcel but i ve never been refunded. It’s been couple of months that i regularly mail them, no reply. No phone number available to call them. They just ignore everything. Strange for a company with thousands advertising on net!!!

Uspolo assn UK the worst customer service I have ever seen. I ordered something and I received another THINK. I sent to them ten messages to fix my problem and the answer is the same

"Dear Customer,
Thank you so much for your message. We are dealing with a high volume of support requests, but please rest assured, we will get back to you as quickly as we can.
Thank you so much for your patience.

Already 18 days and nothing happened. My clothes waiting in the bag because I received the wrong item.

Worst experience with a retailer. Over 6 weeks that I placed order but have not received my order. Sent them emails on customer service and it seems they are not bothered. Have sent an email asking for order or refund and if still not received would have to report to police. Dont buy online.

I have sent a lot of messages , I still haven't received the order from 2 January I am waiting. I want to know if they send my order or I get my money back.

Non existent customer service! I ordered a month ago and still no or communication about the delivery. I have sent about five emails during this time and no response from the customer service. There is no contact phone number which I can use.

I would not even give one star for the service. It has been more than 2 weeks for return and have still not received refund. I have written to them twice and no response. There no UK number where u can call and enquire. Utterly disappointed it’s a shame would never buy again.

Absolutely rubbish customer service no phone number just email address and from that email address don’t except any reply it’s been more then a week I placed Oder and I haven’t received any dispatch confirmation will never buy from them again

Another company that would not be missed in the uk
Terrible service and novice tracking system.
That only works for some of their courier drivers

Customer service and returns process a shambles.

No contact number for customer service, only emails. Even then, you have to keep chasing for a response.

If you need to return an item, the process is complicated. And then, when you do send the item back, they claim they never received it. It took me two months to get the money refunded after I said I would complain to the consumer ombudsman and my credit card company.
Never again