Repeat guest! Top-notch as always, a brilliant motorhome and brilliant service from A-Z. Thanks to the Vaaroom team for an amazing experience. Will definitely use you in the future, as always.
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Excellent Company, 2nd year using them for a festival close to where they are located in Romford Good quality motorhomes and great customer services Will be booking again next year
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We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... Toon meer
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Excellent service from Romford depot and head office. Clean, reliable vehicles. Have hired twice now ( VW campervan ) . On trip was to Scotland, and my most recent was the Cotswolds. No issues at all.... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
The UK's No. 1 Motorhome Hire Company
Contactgegevens
857 London Road, RM20 3AT, Thurrock, Verenigd Koninkrijk
- 03304035164
- admin@vaaroom.com
- vaaroom.com
4,6
Uitstekend
578 reviews
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The place to go for holiday rentals
I enquired about renting one of their motorhomes and phoned the customer service team who went above and beyond to explain everything I needed to do. After booking everything I was able to collect my vehicle from my nearest depot. I received a call from the depot a week before telling me what to expect and when I turned up on the rental day I was shown how everything works and how to use the motorhome. I was advised that if I needed help there are videos on my customer page that go over everything again. These videos were super useful and I recommend watching them before you go.the motorhome was spotless! Lots of storage space and super comfy beds. If your thinking of booking a motorhome holiday then book it with the nice folks at Vaaroom!
1 september 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you KOS great to see the How To Guides were useful and I will thank the team for their excellent Guest service. We cannot wait to welcome you and family and friends again the very near future.
Hired a van at last minute Customer…
Hired a van at last minute Customer service is very very helpful At the depot when I collected it I was talked through everything I needed to know would definitely recommend this company and I will be hiring again in the future thanks Vaaroom
15 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Grant great to see our Customer Service team providing the same high level of Guest service as our depots. I will thank them personally and we cannot wait to welcome you and family and friends again in the very near future.
Disappointed -We have just returned from the Sunshine…
We have just returned from the Sunshine festival in Worcestershire. We rented a 6 berth from Dodington Ash for 5 days.
1. When we were presented with the vehicle it was less than half empty of fuel
2. No satnav
3. Radio (broken)
4. We were presented with a set of plastic picnic plates, knives & forks & spoons & plastic cups.
5. No wine glasses.
6. We had no means of lightning the gas burners for hot drinks. We had to purchase matches.
7. No tea spoons
8. Had to ask for extra gas bottle. One in situ was half empty.
9. Had to ask for the water tank to be filled.
10. USB was broken in Drivers cab.
11. No sanitary pods for toilet.
12. All of this and were were told to deposit £2,250 prior to departure to cover various eventualities.
Not happy campers. We have our own Terms & Conditions and will be making a formal complaint
This afternoon we received a telephone call from Lee Smith ( Managing Director ) Mr Smith listened patently to our complaint. We now have a better understanding of how some of these issues occurred. We are certainly very confident no one in the future will face the same problems if they were to rent a vehicle
30 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you for the honest feedback it helps us to improve our Guest service experience. Please can I ask you to email me your reservation number directly to lee@vaaroom.com and I will resolve this for you. In the meantime for fairness please see below response to your issues, not sure why this was not communicated to you prior to, or on your collection;
1. When we were presented with the vehicle it was less than half empty of fuel (We provide the vehicle with a minimum 1/4 tank and ask our Guests to return with the same fuel. This is industry standard)
2. No satnav (none of our motorhomes have a Sat Nav as standard this is offered as an optional extra, but they all have a robust fixture for phones to be used hands free, free of charge)
3. Radio (broken) (Apologies the radio should work I will investigate this and get back to you)
4. We were presented with a set of plastic picnic plates, knives & forks & spoons & plastic cups. (We have a standard kitchen equipment which is family and pet friendly therefore we cannot supply glasses)
5. No wine glasses. (We have a standard kitchen equipment which is family and pet friendly therefore we cannot supply glasses however you are free to supply your own at your own risk)
6. We had no means of lightning the gas burners for hot drinks. We had to purchase matches. (Apologies we should supply a safety long nose gas lighter as part of our inventory. I will investigate why this was not supplied and get back to you)
7. No tea spoons (tea spoons are not a specific inventory item but we do supply spoons as part of the camping dining set)
8. Had to ask for extra gas bottle. One in situ was half empty. (It is our policy to leave the gas bottle from the previous hire as long as there is enough gas to test the system, we have paid the £40 deposit for the gas bottle, the Guest is then responsible for swopping the gas bottle if required by their usage and paying for the gas only approx. £28. This again is industry standard)
9. Had to ask for the water tank to be filled. (The water tank is normally filled to approx 50% capacity to start you off for weight purposes and we supply a hose for you to fill, again this is industry standard as over-filling can cause leaks)
10. USB was broken in Drivers cab. (Apologies for this, it is my understanding that there are a number of USB ports and I will investigate the broken one and get back to you)
11. No sanitary pods for toilet. (Toilet tabs are not provided free of charge they can be pre-ordered at £2/night or Guests can provide their own sanitation for returning the toilet cassette)
12. All of this and were were told to deposit £2,250 prior to departure to cover various eventualities. (The deposit of £2000 is standard for a Motorhome and we do offer a very popular excess reduction for £30/night which reduces this to £250. The second deposit of £250 is to cover any missing fuel or traffic violations. Both deposits are normally taken as pre-auth so not debited unless you are taking the vehicle for more than 7 nights. Again this is industry standard)
There are a few items in your list that I will investigate as they do fall short of our normal procedures/standards and respond once complete. Kind regards Lee Smith Managing Director.
Hi Linda & Keith thank you for taking my call and for the feedback of which I have taken on board and will be using in our end of season review and we will take some of your suggestions into next season I am certain.
Great time with the campervan
It was my first time hiring a campervan, they made it a very pleasant experience.
Explained everything on the campervan.
The kids loved it aswell.
It was a great way to complete the NC500.
Really recommend Vaaroom, very new and luxurious campervan on offer.
31 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thanks Mohammad the NC500 is an experience everybody should do at least once in their lifetime. I will thank the team in Kelty personally for delivering the van in the best condition and the Guest service. We cannot wait to welcome you and your family and friends again in the future.
Perfect service from Katie and the…
Perfect service from Katie and the team, we were let down and double booked by another company , Vaaroom were absolute life savers and provided a clean new fully functional 6 berth motorhome on less than a days notice ,me , my wife and 3 children had an amazing holiday travelling round South West we will definitely use them again.
Many thanks
31 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you for taking the time to write a review we really appreciate it Craig. Great to see Katie and the team at Romford continuing to deliver their already famous excellent Guest service culture. We cannot wait to welcome you and family and friends again very soon.
What a fantastic overall service
What a fantastic overall service! Thanks all at Vaaroom for a seamless booking process, the personal touches along the way and an efficient check-out and check-in service.
Many thanks to Katie for a fantastic customer experience!
31 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Jason. I will thank Katie personally and we cannot wait to welcome you and family and friends again very soon.
It's only getting 4 stars rather then 5…
It's only getting 4 stars rather then 5 because no gas bottle was supplied for kitchen & on board water supply was not topped up. On collection of motorhome we was told they do not do this which is a real shame because me & my wife never got the full motorhome experience however, we love to wild camp & managed around it & other then the above the whole trip from start to end was a great time
26 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you for the honest feedback Matt. Apologies we could not make it 5 stars and as we do supply a gas bottle it just may not be full and you may need to exchange it. Please let me know if there was literally no gas bottle in the van as this should not be the case. Also we fill the water up to half due to the weight but if requested we can of course fill to the top for you on collection. We certainly hope that we will welcome you and family and friends again in the future, next time we will make it a 5 star experience thank you.
We had a great time with vaaroom hiring…
We had a great time with vaaroom hiring there vehicle. Katie was so professional and very helpful we would definitely use this company again
23 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Isabella & Louis Katie is a real asset and we cannot wait to welcome you and family and friends again very soon.
Fantastic company to deal with
Fantastic company to deal with, everything was easy to set up and the staff are really friendly and helpful. The motorhome exceeded my expectations & i would highly recommend them.
15 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Becky for the review and the recommendation. We cannot wait to welcome you and family and friends again in the future.
Incredibly helpful and professional…
Incredibly helpful and professional operation. Every single member of the team made the process of hiring very easy and enjoyable. Thank you to Sharon for help and advice when booking and to Paul and Lee at the Coventry depot for the pre-pick up courtesy call and a very smooth collection and drop off. The motor home was very clean and in good condition and had everything we needed for our first ever motor home hire experience, which was hugely enjoyable. We will definitely use Vaaroom again. Many thanks!
30 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Jennie for taking the time to write a review I will thank Paul and Sharon and we cannot wait to welcome you and family and friends again very soon.
Amazing experience
Amazing experience! I would totally recommend this company. We had a great time, the motorhomes are very nice and all the team is amazing! Thank you Katie, Sharon and Victor... 💜🌈
30 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Lorena great to see Katie and her team delivering their famous Guest service excellence. I will also thank Sharon who herself gets many mentions by name. We look forward to welcoming you and friends and family again in the very near future.
Highly Recommended
Just returned from a 5 day trip with a Vaaroom Motorhome. The motorhome was beautiful and easy to use and operate. We received excellent service from the guys at the Kelty Depot, who were very friendly, professional and provided great explanations on how to use and operate everything. Will definitely be booking again.
24 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you KB great to see Kelty named as Maria and Aly are dedicated to excellent Guest service levels. We will see you again very soon.
We decided to book a last minute summer…
We decided to book a last minute summer trip to visit Scotland in a motorhome with our children.
A motorhome was a new experience to us, so to say we were a little lost on what to expect or where to start.
I contacted Vaaroom, and was put in touch with Katie who from start to finish was not only helpful, but was so friendly to deal with it made the experience from the start a great holiday.
We will be a returning customer
24 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Lee we really appreciate the feedback. I will thank Katie once again for her excellent Guest service and we cannot wait to welcome you and family and friends again in the near future.
Rockore
We were parked alongside Maria and Claire, (Kelty Depot) they were pitched in one of their Vaaroom Vans. We were very keen to find out more about the company and a future hire. The van was immaculate inside and out, the girls knowledge of their particular van and how easy the process is to hire was very impressive.
We will defiantly be going to Vaaroom for our next motor home hire.
29 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Gill great to see a review from a non Hirer. We cannot wait to welcome you at Vaaroom and I will thank Maria and Claire personally for being amazing ambassador's for this Company.
Antwoord van Vaaroom Ltd
Thank you Koliksandr very happy you felt the experience was amazing and we cannot wait to welcome you and your family and friends in the very near future.
We have been impressed from the…
We have been impressed from the beginning with a great customer service, friendly and customer focused, offered by Katie.
I got what I requested, clean and great motorhome.
When return we had a good feedback from Katei too, as well Katie have been one of the greatest member of staff that I met
19 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Chelaru for taking the time to write this review both Katie and I very much appreciate your feedback. I will again thank Katie personally for her continued dedication to Guest service excellence. We cannot wait to welcome you and friends and family again in the very near future.
Excellent service and ideal motorhome for family trip to a festival.
Just returned our motorhome after our first rental experience with Vaaroom and we will be back that's for sure. When we picked it up the motorhome was clean, well equipped and just what we needed for our festival break. From the first phone call Katie was clear and helpful and made sure we were comfortable with everything before we left. What a great alternative - and a lot less hassle - than camping. Thanks Katie!
18 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thanks Joanne I will thank Katie for once again proving her commitment to excellent Guest service. We cannot wait to welcome you and friends and family again in the future.
Excellent Camperhome rental company
Great Camperhome rental company! Friendly staff, camper in good condition and had no issues whatsoever. Thank you very much! Coming from abroad it would be convenient if you would offer linnen and pick-up service from the airport in the future.
18 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you for taking the time to write a review we really appreciate it. We will take on board your suggestions for our end of season review and I will thank the team personally. We hope to see yo and friends and family again very soon.
Helpful friendly staff
The motor home was great-straight forward use. Katie at the Romford depot was fantastic; she went above and beyond to make sure we had everything we needed and knew how to work everything. Thanks, Varoom (and Katie)
17 augustus 2022
Review zonder uitnodiging
Antwoord van Vaaroom Ltd
Thank you Mrs Munson Katie is an integral driver for our Guest service culture and great to see that this extended to you and your family. We cannot wait to welcome you and friends and family back to us soon.
Antwoord van Vaaroom Ltd
Thank you for taking the time to write a review the team and I very much appreciate it and we cannot wait to welcome you and family and friends again in the near future.
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