Vaaroom Ltd Reviews 

578
•
TrustScore 4.5 uit 5

4,6

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Beoordeeld met 5 van de 5 sterren

Repeat guest! Top-notch as always, a brilliant motorhome and brilliant service from A-Z. Thanks to the Vaaroom team for an amazing experience. Will definitely use you in the future, as always.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent Company, 2nd year using them for a festival close to where they are located in Romford Good quality motorhomes and great customer services Will be booking again next year

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

We had an excellent time going round Scotland. The motorhome depot was very friendly, Marie and Al gave us enough information and we're always on hand. The van cooker hob didn't stay on but we stil... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Excellent service from Romford depot and head office. Clean, reliable vehicles. Have hired twice now ( VW campervan ) . On trip was to Scotland, and my most recent was the Cotswolds. No issues at all.... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Camperverhuurbedrijf

Geschreven door het bedrijf

The UK's No. 1 Motorhome Hire Company


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

578 reviews

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4,6

Alle reviews

(578)

25 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Happy Returning Customer

Hired a 2 berth camper for a music festival in 2023 and have now rebooked for 2024. Great customer service and very knowledgeable. Sharon's great when booking and very helpful. I like it when things are clear and simple. Amy was great on the handover on pickup and delivery, took the time to make sure we were aware of all the features on the camper.
We had the Chausson Flash 2 berth which well maintained and in great condition. Very easy to drive and clutch wasn't too heavy in the 3 hour tailback we got stuck in.
Looking forward to our trip next year!

6 juni 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Great to have you back Neil and I will thank Sharon and Amy personally for there continued excellent Guest service. We cannot wait to see you and family and friends again very soon.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

AMAZING is not a good enough word for…

AMAZING is not a good enough word for this company. We drove from Cheshire to Bath to view a ex rental that Niki was selling and the lad that meet us was very polite and showed us around a few of the vans he had for sale. The one my wife choose had to be one that wasn't ready to be sold but there was no way I was doing another round trip 😅. I was told take the van and any issue let them know. The van was clean and well looked after and drove perfectly after using the van the heater stopped working I took it in got it fixed I contacted them and they settled the bill there and then . If you want to buy or rent a van then this company and Niki are the people to see . P.s I will see you when I want a upgrade and keep up the.good work

1 november 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Chris I am thrilled that your experience with purchasing a Motorhome from Vaaroom Ltd was as good as renting a Motorhome from us. I will thank Niki for the amazing work he does and his dedication to customer service both before, during and after sales. See you in a couple of years for that upgrade.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service! My family is more than satisfied with this vacation and the opportunity to enjoy VAAROOM motorhome.

4 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Sandzita we cannot wait to welcome you and family and friends again very soon. Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Excellent company to deal with…

Excellent company to deal with extremely professional and great customer service I can’t recommend highly enough

30 november 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you for taking the time to wite this review we very much appreciate it as a team. We look forward to welcoming you and family and friends in the future.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Excellent service from Romford depot…

Excellent service from Romford depot team! Very easy to collect and drop off the van. Everything was explained and showed how to use the van. Had a really wonderful time off with the family! Highly recommended, can’t wait for the next adventures with Vaaroom motorhomes!!

27 november 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Emma great to see the Romford team continuing to provide 5 star service levels. We are very much looking to welcoming you and family and friends again very soon.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Returning Guest, great experience using Vaaroom

Have hired from Vaaroom a few times now, hired a Campervan from the Bristol depot this time for a change.
Campervan great condition and very clean inside and outside on collection.
Booking procedure easy and staff available on the phone to help were brilliant.
If you are thinking of hiring with Vaaroom please do!!
Would definitely recommend
All ready planning our next trip

17 oktober 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Mrs C thank you for choosing Vaaroom once again for your precious holiday time. I will thank Sharon and Amy and Ryan for their continued dedication to 5 star service. We are already looking forward to welcoming you and family and friends very soon.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Returning Guest, thank you Vaaroom

Second time hiring from Vaaroom.
Booking procedure was very easy and Vaaroom has great rates.
Staff friendly and efficient on the phone and at the Bristol depot.
Motorhome very clean inside and out.
Will definitely be using Vaaroom again and would recommend.
Thank you Vaaroom

11 oktober 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Great to welcome you back again Mick. I will thank Ryan for his continued excellent Guest service and standard of his vans. We cannot wait to welcome you again very soon.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Can’t thank all the team enough (…

Can’t thank all the team enough ( booked with them a few times now ) . From the booking girls , confirmation, pick up and drop off the staff were brilliant. Would definitely recommend 👍🏼

16 oktober 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you David the team and I very much appreciate you taking the time to write a review. We also thank you for being our valued repeat Guest and we cannot wait to welcome you and family and again very soon.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Motorhome hire/purchase …

We purchased an ex-rental motorhome from Nikki at Vaaroom. Nikki is very knowledgeable and made the transaction effortless. You can always make contact with one of the Vaaroom team and the aftercare is outstanding. We would highly recommend Vaaroom for any of your hire needs. Out of season there is also the option to hire a motor home pod. Overall a brilliant 5 star ⭐️ service.

26 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you for taking the time to write a review we really appreciate it. I will thank Niki personally and it is always great to see that our sales experience is as 5 star as the Hire.

Beoordeeld met 5 van de 5 sterren

Absolutely brilliant

Absolutely brilliant
Great value for money clean and comfortable

Secure parking makes it perfect

Will definitely be staying again

10 oktober 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thanks Dylan, great to hear that the POD experience at our Romford site is as good as our Motorhome Hire. Please tell your friends and family and share that we are on booking.com and AirBnB for static pods this Autumn and Winter. We cannot wait to welcome you again very soon.

Beoordeeld met 5 van de 5 sterren

What a great weekend!!!!

As newbies to the motorhome experience we decided hiring a vehicle would be our best introduction as we could be guided through the process by an experienced company.

We hired from the Bristol depot and were greeted by Ryan who was friendly and very knowledgeable about the vehicle, taking the time to answer our newbie questions and fully demonstrating how to use the motorhome.

The formalities of picking up and returning the motorhome were quickly processed by Ryan allowing us to hit the road to Cornwall.

We left our car in the secure compound at the Bristol depot.

We hired a 2 berth motorhome which we found to be clean and all in good working order.

The motorhome was easy to drive and once we arrived at the campsite was easily set up. Ryan demonstrated how to connect to the site power and set up the electrics and water pump etc and we were all set up within 15 minutes. So much easier than camping!!!

The motorhome was collected with a full tank of fresh water and so we were free to explore our holiday destination.

On our return to the depot the drop off procedure was as smooth as before, we loaded our car and returned home.

We thoroughly enjoyed our motorhome experience and have already discussed booking a long weekend for next year.

Thank you to all involved at Vaaroom, we look forward to seeing you next summer.

28 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Andrew we are always very happy to welcome first time Motorhomers and it sounds like you are now hooked!
I am so pleased that you decided to trust Vaaroom with your precious time and that your experience was 5 star.
I will thank Ryan personally for his dedication to Guest service and we cannot wait to welcome you again next year.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Excellent hiring experience

My wife and I hired a Chausson Flash for the weekend from Vaaroom Romford branch on 09/09/23. The Motorhome was impeccably clean and everything was explained that we needed to know by a gentleman who’s name escapes me sadly. We had a great weekend with no issues at all with the van. Thoroughly enjoyable experience and upon our return Katie booked us back in. Also a big thanks to Sharon whom was very helpful when my wife dealt with her when making the booking.

Katie was exceptional and thorough and very helpful in answering a few questions we had regarding Motorhomes, I believe going above and beyond. Would definitely recommend them to other’s thinking of hiring from them.

29 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Philip I will thank Raivis, Katie and Sharon personally for their dedication to our Guest service culture. I am very happy to hear that your experience will mean that you will recommend us and we cannot wait to welcome you and family and friends again very soon.
Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Immaculate and clean motorhome service…

Immaculate and clean motorhome service was 5 star from start to finish. As a first time motorhomer I will definitely be doing it again!

28 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you C Smith for taking the time to write a review, always great to see first time Guests getting a 5 star experience. We cannot wait to welcome you and family and friends again very soon.

Beoordeeld met 1 van de 5 sterren

Very poor

We hired a 2 berth motorhome from this company. To say that it was unsatisfactory is an understatement.
The most serious aspect was that we were told a new gas bottle was fitted. However we discovered after turning the gas on that the connection was only hand tight. Hence when turned on gas escaped. Luckily we noticed the strong smell of gas and turned it off, located the connection spanner and tightened it up before a serious accident occurred. The kitchen window fell out, it came with a cracked drivers wing mirror which you could only adjust by hand. The locks on the garage and cabin door didn't work properly and there were catches missing from some of the cupboards so they didn't lock whilst travelling. Lastly there are no Co2 detectors fitted in the accommodation so if you do hire a van from these people then take your own for your safety. When all these points were mentioned to Vaaroom; we had the following response: regards to the CO3 (Co3 is CARBON TRIOXIDE so not surprised there is no sensor fitted) alarm, this is not a legal requirement for a Motorhome however it is our intention to have them fitted to any new vans i.e. all VW's have them and the new 2024 Weinsberg will have them. Chausson did not have them fitted and we have not fitted them retrospectively as we are selling them this year.

So people be very careful and be safe.

23 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Hi Mr Summerfield, I am very sorry that you felt the Motorhome experience was 1 star. To clarify the Carbon Monoxide alarm, although this is not a legal requirement, we have reviewed our process and we will be placing them in all of our Motorhomes, regardless of age for next season, so thank you for bringing this to our attention, we are listening to our Guests.
The other issues I can confirm that locks and windows were in working order when checked prior to your Hire, I am aware that some maintenance is required which is done in our low season, but I am convinced that all of our Motorhomes are safe and secure and legal for Hire.
The final issue with the gas smell, I can also confirm that the gas was checked for working condition prior to your Hire and if it worked loose during travel we always recommend that you check the tightness of the connection prior to every use and ensure the gas tap is in the off position whilst driving and conversely fully open when in use.
Thank you for the feedback it helps us to continue to improve.

Beoordeeld met 5 van de 5 sterren

Amazing place

Amazing accommodation and amazing staff. Niki was very helpful with everything. Would defo stay here again and would recommend for a little get away.

29 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Ethan for your review we very much appreciate you taking the time and we cannot wait to welcome you and family and friends again in the very near future. I will also thank Niki personally for his continued dedication to Guest service.

Beoordeeld met 5 van de 5 sterren

Nomad VW Camper van hire Romford

Hired a Nomad VW camper van from the Romford branch as first timers.
On arrival was greeted by Katie and shown the camper, Katie explained how everything worked and answered our questions perfectly. Katie was great camper was great and overall experience was great. Will be planning our next adventure at Vaaroom Romford 😁

8 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Steven for taking the time to write a review and I will thank Katie personally. We cannot wait to welcome you and friends and family again in the very near future. Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Hired a 2 berth from Bristol branch…

Hired a 2 berth from Bristol branch nice and easy to do. Was greeted on arrival by Ryan, an extremely helpful and knowledgeable and friendly guy. Extremely great customer service from himself. Would highly recommend and will be hiring again. Thanks for all your help Ryan

15 september 2023
Review zonder uitnodiging
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Antwoord van Vaaroom Ltd

Thank you Matthew great to see Ryan providing the 5 star Guest service he is renowned for. We cannot wait to welcome you and friends and family again in the very near future. Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Excellent experience for first timers.

We were greeted on arrival by Katie who was friendly, warm and personable with great knowledge which as first time, slightly nervous campervan bods was extremely helpful and reassuring. Everything was explained and showed to us and all our questions answered fully, even the silly obvious ones dealt with, with great patience and humour. The van was very clean and had everything that we were likely to need for a short trip, even a cheese grater. It was a real pleasure and we enjoyed our trip massively. We will definitely be using Vaaroom again and are already planning our next trip with them. We look forward to seeing them and Katie again. I cannot recommend this company highly enough. Everything from our initial enquiry, to the booking and payment, pick up and return where all easy and quick. Loved it all, Katie and Yuri the van. Thank you xxx

9 september 2023
Review zonder uitnodiging
Logo Vaaroom Ltd

Antwoord van Vaaroom Ltd

Thank you Angela we really appreciate you taking the time to write this review. I will thank Katie personally for providing 5 star service once again. We cannot wait to welcome you and friends and family again in the very near future. Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Delighted customers

Booking was easy. Collection and drop off were easy. The 2 birth motorhome I hired was very clean, well equipped and well maintained. At point of collection and return, Katie was very knowledgeable and very helpful. Nothing was too much trouble. Everything in the motorhome worked as expected, and was simple to operate. I can thoroughly recommend Vaaroom and will be back to hire from them again.

9 september 2023
Review zonder uitnodiging
Logo Vaaroom Ltd

Antwoord van Vaaroom Ltd

Thank you Tina for taking the time to write a review we very much appreciate it. I will thank Katie once again for her dedication to 5 star Guest service. We cannot wait to see you and friends and family again soon. Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

Beoordeeld met 5 van de 5 sterren

Great service

Great service, clean motorhome, good explanation on how everything works, Katie was very thorough & clearly loves making sure the motorhomes are tip top.

11 september 2023
Review zonder uitnodiging
Logo Vaaroom Ltd

Antwoord van Vaaroom Ltd

Thank you Daren great to see Katie is at the top of her game even towards the end of our summer season, I will thank her personally. We cannot wait to welcome you and friends and family again in the very near future. Also please check out our #GuestBroker scheme where you can earn money when others book with Vaaroom Motorhome Hire
vaaroom.com/guest-broker-registration/

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