Vaaroom Ltd Reviews 

I contacted Vaaroom following a hire with them. We discovered an issue with the water supply not working during the hire. It wasn’t a big deal as we were on a short trip and had access to other washing up facilities.

Normally however you would expect to have something in full working order when you pay for it right? So a token partial refund isn’t an unreasonable request, unless of course you are dealing with this company.

It was obvious from the outset they were never going to offer even the smallest refund. The tone of the response was immediately defensive.

“Many thanks for your email

Please can you confirm what you mean when you say the ‘water tap did not work’ ?

Please can you also confirm if you contacted the depot whilst you were out on hire so they were aware of the issue and could have tried to resolve it for you?”

I don’t think I will be a repeat customer based on this response and having read other people’s experience when dealing with any issues that may arise. Seems we got off lightly.

Just remember if you do hire from them to notify them immediately if you have an issue so they can’t play that card against you.

We were very happy with the service we received at Vaaroom and also with the 6 Berth Motorhome we hired. Katie was very helpful also.

Our first time hiring a camper van, and it was great. When collecting it, Katie explained all we needed to know and was very helpful and friendly, it was 10 out 10 service, and would definitely recommend to people!

10/10 for Katie sharing her knowledge giving her time to explain everything thoroughly to 2 novice motorhome users.
We had an amazing time in the 2 berth motorhome confirming we will be purchasing one 😊
Once again thank you to Katie.

Had a great first time hire from Ryan and the team at the Bristol depot. All very easy and smooth and we had a great family trip to Dorset. Thank you Ryan and the Bristol team.

We rented a van from Vaaroom Bristol for 7 nights. The van was good and we actually had a great trip. My dissatisfaction and the poor rating stems from their post hire service. Let me explain. We got a van that had run 50K miles with visible wear and tear. The gas vent (plastic) was loose and was also highlighted by the person who handed us the van. Upon return, the ‘plastic’ vent was missing and we did inform the team of this beforehand. It either flew away during driving or someone flicked it. Either way, we were willing to pay for the missing part and damage. To our utter surprise, Vaaroom charged us an astronomical £240 for a piece of plastic which retails at £20 and was fitted in 20 seconds in front of us. When challenged, the customer service team mentioned this charge was for ‘labour’ (20 second of screw fixing), employee time spent to send email and charge my account and the actual plastic vent. They won’t share the proof that the vent actually cost them that much, because it clearly did not. This to me is extortion and I’d like to make people aware and careful of this before they plan on booking a rental with Vaaroom. Bear in mind they might charge you almost 33% of the total rental amount (£240 penalty for a £790 total van rental for a week) for a piece of missing plastic and associated 20 second of labour to fix it. All of this on top of paying an additional £210 against insurance. Please reconsider before making your booking as you can’t fight Vaaroom with logical arguments and questions. Apparently they’ve mentioned these charges on their 5 page long tncs, which I appreciate them pointing out later. However, this still does not make sense why they would charge that much money for a plastic vent and refuse to explain the same just because it’s on their tncs. I am sorry but this isn’t being transparent to your customers in any way. Vaaroom - if it really matters to you guys, kindly be more considerate to your customers and be reasonable in the penalties you charge. I am definitely not going to be your future customer because of the poor experience I had but I hope you take this review with some seriousness and revisit your processes/responses. Cheers

Hired the 2 berth motor home for a festival for the weekend. We were very impressed. Had a great time. Will definitely be booking again

As a slightly apprehensive first timer ….Katy did an amazing job explaining everything and making the drive away a little less daunting.

The whole booking process, pick up and drop off was seamless - even with my less than cooperative credit card!

The van was perfect for our trip ( off grid and with hook up ) so we will definitely be back.

In an ideal world a bigger leisure battery and a second gas bottle would have eased my fuel anxiety - but neither actually ran out on the trip 🤣

Thanks again, with special thanks to Katy for her excellent customer service and her patience with a newbie. Same time next year!

Thank you Varoom for making our festival experience amazing. We rented a 2 berth van and it was excellent. Ryan was great, he told us in detail about how to use everything in the van ! .Will definitely be using Varoom again next year.

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Hired goldie my first time hiring found staff really helpful and vehicle was excellent will be using Vaaroom again.

Hired from them many times.top quality motor homes. Excellent customer service Sharon is very good at explaining all options and easy booking

Thank you so much for helping us with a very last minute booking. Brilliantly helpful and speedy responses!!. Couldn't ask for more - on our way to pick up the motor home now and very excited. Thank you again!

Customer service leaves a lot to be desired for.
We hired a campervan 19th July - 24th July with a confirmed pick up time of 1500 I arrived before 1500 however they had one member of staff working and it was gone 1600 before I was on my way there were others waiting that amount of time too and others even longer. Varoom will state but it was our busiest day of the year, from a customer point of view this is a lame excuse if you know your going to be busy hire more staff, returning the van was the same issue more waiting time. but if your late returning the van they try to charge you but apparently its expectable to make customers wait an hour each time. Then here was the bad part on our first night we went to use the hob to cook dinner however this wasn't working, varoom only pointed the finger and blamed their customer for locking out the hob themselves but I was only doing what I was shown on site when collecting the Van, also Varoom stated that someone called Katie sent me the instructions to reset the hob this is also incorrect the entire time I dealt with them I didn't once speak to anyone called Katie. Yes I was sent the instructions to reset and tried a number of times and it never worked. When I returned the Van the polite member of staff on site even tried himself several times to reset it and even disconnected the battery but he couldn't get it to work either and said he would get an engineer to look at it. Also another note please read the small print because there are charges you can incur which they don't actually verbally tell you about. Also no offer of compensation for the inconvenience of having a defective hob not a penny just pointing the blame elsewhere.

Staff are super helpful and very friendly
The van was super clean

I’m a returning customer and hired a VW camper for short getaway trip this year from Romford branch; great communications and run through of all we needed to know from Katie. The van was immaculate, drove beautiful and was very comfortable for sleeping and cooking in.

Last year we hired a Chausson Flash C646 for a week away and again it was an absolute dream. We never thought of holidaying this way before and it was hands down the best form of holiday experience we have had, from ease of booking and collecting, touring beautiful parts of the UK, to dropping the van back at the end.

Thank you to Vaaroom and especially Katie and the fab team in Romford!

Everything we needed . Good service ! Friendly staff (Katie) very helpful. Will used them again !

Very friendly and helpful staff, especially Amy and Katy. Easy to book, the vehicle was in top condition and the handover was excellent.

Very good customer service from Katie, we have rented several times and each time excellent service at Romford. The Varoom team went out of their way to get a van for us even though it was very busy and sold out. The van itself was spotlessly clean, comfortable, and very enjoyable. Thank you Varoom Romford.

Absolutely fantastic staff in the Bristol depot. Very thoughtful, helpful and knowledgeable! Even sent us video’s incase we forgot/missed anything, 5* service from start to finish. Would recommend!

Customer service in bristol depot was fantastic. Motor home was mechanically sound, clean and tidy. Minor damage on the van was all photographed before we hired the vehicle. I found the online payment system not so good. The only problem with the van seemed to be a leaky seal on the toilet. Which meant we had to clean the area where the cassette was stored regularly. All in all the pick up and return went very smoothly and we had a very enjoyable trip to Scotland’s west cost. I would definitely use Vaaroom again. Thanks.