Vaaroom Ltd Reviews 

Excellent service from booking all the way to drop off. Ryan at the Bristol depot was very friendly and accommodating. I will definitely rebook in the future.
Thanks again

Highly recommend truly was an amazing experience couldn’t ask for better help from Katie and team

Ryan in Bristol was excellent! Very accommodating and noticeable, Thank you for your help

Great 1st experience of Vaaroom and the Nomad VW Camper. We are looking to rebook for another weekend already. Booking online and customers services were all great, email communication reminding to uploading docs/pay deposits etc were easy and helpful. Collection and drop off were both easy and quick. Katy was super friendly. We had the Bronze VW for 2 nights, van was basically brand new and very clean. The van is well thought out and easy to use. Comes with a big bag of cooking utensils, plates, cups etc, some brand new! but we had our own save using theirs. Would highly recommend hiring from Vaaroom, Nomad Camper vans 10/10 5*
From Jack & Ashley Longley

Experience so far has not been good. As requested by VAAROOM, I have agreed to edit this review with an update at the end of the hire. Watch this space.

EDIT: Having returned the hire I can update the review with the following.
1. The motor-home was very clean and mechanically sound.
2. All the basics needed to use the motor-home are included.
3. The staff at the collection/drop off depot were very friendly, helpful, and professional.
4. The customer service received during the booking process was not very good at all. Issues with the online payment system were preventing secure payments from being made and how two members of the customer service dealt with that entire situation was appalling.
5. I did receive a call from the managing director who seemed receptive to the issue I expressed and gave assurances that problem areas were being dealt with accordingly.
Mistakes can happen, and things do go wrong from time to time. It's what a company does to fix the mistake that matters most in the end. As a result I am happy to give 4 stars instead of the 1 star review that I initially gave.
That said...LOTS of room for improvement in the customer service on the booking/hire/reservation side of things.
Would I use VAAROOM again? If asked during the initial experience of making the booking I would have said no chance! However, because of the good experience with the depot staff together with the efforts made by the MD to set things right, I can say Yes, I would use again.

Just hired a 2 Berth camper van for Glastonbury, great van , everything you need and in great condition, Would also like to say that Katy who works at Romford branch gave great professional service and was available on phone for advice, Would highly recommend Vaaroom and many thanks to Katy.
Dave & Ang

Fantastic service and helpful staff especially Katy. Clean and comfortable motorhome. Pleasure to drive. Did the Scottish north coast 500 amazing sights and travelled in comfort. Will definitely use again.

Having just returned our 6 berth camper we hired for 6 days, we have immediately re booked for next year to ensure we do not miss out. This was the 2nd time I’ve used the Bristol depot and can’t fault them for their efficiency and professionalism, giving a clear but not long winded guide on how to use the amenities on board ensuring the collection / return process is simple. The booking team are helpful and friendly, making the whole process seamless.

It was easy and extremly fast eveytime I hire one. Caravan is ready and super clean. Pet is not a problem at all.

Brilliant communication since the day I made the enquiry about booking it right through to collection and returning.
It was lovely and clean. Only down side is plates cutlery and cups are all plastic.

Won't stop us booking again for next year...

Easy booking and great customer service! Super easy app to use to view booking and add extras. Thanks Sharon for making the process so painless.

We just booked again for our second hire with Varoom. The van worked well for the three adults and two dogs for the NC 500 so we are venturing onto the Outer Hebrides this time. It is surprisingly comfortable to cover the long distances and so worth booking the extra time to load up and empty at home as it is really convenient to do this directly rather than via the car. We can easily leave a car there during the stay there too so that is a real bonus. Sharon is great and covers all the details and so all the ts&cs clear. I have already recommended them to friends.

Honestly, I don't know where to start! As a total novice when it comes to motorhomes and hiring them, Vaaroom were simply fluid and impeccable right from first contact. Sharon was brilliant on the phone with everything I needed to know about the hire, very clear on ALL costs, nothing hidden at all and very easy to book. On collection Katie was warm and welcoming, she really made me feel at ease with what I was taking on for a few days. The beautiful 6 berth motorhome was waiting and she showed me everything I needed to know in layman terms. Nothing seemed too much for her. She even gave me her mobile number in case of any issues out of hours, really went beyond the call of duty. Everything was perfect about the van, it was also immaculate and a joy to drive.

We had zero issues with any part of our weekend break to Cromer, with 5 adults (my Mrs, son, daughter and her boyfriend) and our dog. It was very comfortable to drive and to live in. The handover and return couldn't have been more perfect.

My £2k deposit was returned almost immediately along with the excess. No chasing at all - and I was under the impression it wouldn't be returned for another few weeks, which I wouldn't have had a problem with. I honestly couldn't fault ANYTHING with Vaaroom. I'm lucky they are based on my doorstep and we will definitely be using them again!

I was shocked to see the less than 5 star reviews here, but what I will say is that they are a number of years old and the company might have been under different owners then. Whoever owns it now really does care about the business and the customer service and care is beyond compare.

If this company has any reward schemes for staff then I highly recommend Sharon and Katie for any awards. They both should be the ones to mentor any future staff or training. Honestly, they were both awesome. Don't filter through the one star nonsense, look at the recent reviews. I'm normally quite brutal with trust pilot reviews, but leaving this one was a pleasure and absolutely essential to get the message across. Well done Vaaroom!!

Good company that reply quickly to questions. The van was brilliant and did everything we need it to, very clean when collecting and easy to use. Katie was great talking us through the van as well. Only criticism was the van was plastered in ugly "hire me" stickers, slightly pointless given no one is going to rent a van from London when they saw it in Scotland or Wales. Also made it so we didn't take to many photos with the van or I would have posted and tagged the company

We hired a 6 birth motor home from Vaaroom for the Easter holidays. This was our first time in a motor home, so something completely different for us. The booking was really straight forward and all the insurance was sorted for us. We chose to collect from the Bristol depot, as we were heading to Dawlish and could leave our vehicle there and collect on the way back. This worked perfectly for us. We were met by a gentleman who was friendly and showed us where everything was, and how all the electrics etc worked. Everything in the motor home was clean and it was well equipped with plastic plates/cutlery/cups etc.. plus a couple of pans if you want to cook anything. Also provided is an oven/grill. We also had a shower and toilet, although we used our on-site facilities mainly. We were with our two sons 14 & 11 and luckily they were happy with their bunk beds and said they were really comfortable. They are full size, which was great, as my one son is fairly tall. Our bed was a good size and very comfortable too. We really enjoyed our trip and wouldn’t hesitate to use varoom again. We would also highly recommend them. Thank you to all the team.

Katie met me when I collected the Motor Home and was really friendly and helpful and explained everything to me patiently. We enjoyed our trip and the facilities in the Motor Home were great. Easy to manoeuvre and comfortable.

The admin team were great and very informative. Katie was the first person I met from the company and was very professional. The vehicle was very clean and a pleasure to drive. I have recommended to several friends already

This was our first experience renting a motorhome.
Had a great break away with friends.
The lovely Katie at the Romford depot, was welcoming, friendly and went way and above to accommodate our needs, on collection and return.
She was very knowledgeable re-the Campers and was happy to show us round and explain everything to us.
We felt like valued customers and would definitely consider returning again in the future!
Thank you Katie 😊

We had a really great experience with Varoom and I would book with them again in the near future. The camper was very clean and the customer service was very on-the-ball and helpful.
Knocking a star off for inconvenient pick-up and drop-off times (all within working hours) so it made it tough if you work full-time. We had to take extra hours off work to collect and drop off, and because of this, we had to pay a whole extra night to drop off a few hours later on Monday. If collect and drop off had been more flexible I would have given 5 stars!

Excellent personal service from start to finish. Thanks to Paul who kindly posted back a cap I had left behind.