Vacasa Reviews 16.473

Vacasa excellently handled the booking, the communication and the prep of the condo. Several small issues that were not deal breakers or requiring a maintenance call. Enjoyed our stay and would book again.

Great location, had everything I needed. Shampoo, Body Wash, Conditioner, Dish Soap, Laundry Soap. Great two weeks.

I just got notified by a collection agency that I owe $118 from an outstanding service from back in 2021. I'm not exactly sure why there's an outstanding balance on my account. The last service Vacasa provided for our cabin was an owner's clean. The cleaning crew did not remove the trash and left it in our cabin for an extended time. When we finally returned to the cabin a month later, we found the trash piled up and a mouse infestation caused by the bags of trash left lying around. Vacasa's management at the time claimed to be short-staffed and said Vacasa could not properly service the cabin. They explained that they were building a new service center location in Ellijay, about 30 miles away, but it was not in production yet. The local management team told us at the time that there would not be a charge for the owner's clean. Fast forward 4-5 years and I just got an email from a collection agency saying I owed $118 from this service back in 2021. This company is horrible at customer service. We ended up using Evolve as our management platform and found our own cleaning crew for the remaining two years we owned this cabin. I would avoid Vacasa at all costs.

I have booked many adventures with Vacasa and have yet to be disappointed. The website is easy to navigate and the customer service is fantastic.

Beautiful home!!! Clean and inviting. Everything we needed for utensils, kitchen cookware, etc, to make our meals was provided. We loved the patio and pool area for relaxing. We did not request for the pool to be heated; it was a cool temperature but i’m used to cool temperature pools. We enjoyed the dock area, to relax on and to watch several dolphins play, fish and birds. The neighborhood is quiet! We highly recommend this place!

We have stayed 3 consecutive holidays at a particular Vacasa residence. The service is easy and comprehensive, the residence we use is clean, modern, spacious and most attractive. The entire experience is a pleasure.

I let them manage my house. Not only they lost me money but when we separated. They put me in a mystery collection for 1700. I don't owe them anything. Do not hire them !

Clean and comfortable. Plenty of room for a group up to 6. Easy access. Perfect for our stay.

Attempted to list my property with Vacasa in 2022. After months of repetitive communication and their inability to get the listing live or accurate, they sent a cleaner who did not perform basic services like dusting or vacuuming.

Due to the ongoing issues, I canceled the onboarding process. At the time, I was assured by their team that my account would be closed and all charges waived.

Nearly four years later, I received a collections notice. The property was never listed and no bookings ever occurred.

This reflects a serious lack of follow-through and internal communication. Based on my experience, I would strongly caution other property owners against using Vacasa.

The location of the stay was great being I was there for a conference

My daughter and her boyfriend rented a condo in Florida through VRBO. The condo was managed by Vacasa and they had consistent communication leading up to the trip. My daughter and her boyfriend arrived in Florida (after driving from Michigan). They had messaged Vacasa numerous times while getting closer to their destination through the VRBO app trying to get check-in information. No response and no way to get into the condo. They ended up having to find a hotel during spring break and spent additional money on the cost of the hotel. Still nothing from Vacasa. Again, the condo was rented through VRBO and was a Vacasa property. Numerous calls and time have been spent on the phone with VRBO with zero resolution. VRBO is saying that the property switched management companies before their arrival. Vacasa made no mention of this in any of their communication. I am assuming they are the ones that took the money since it was a Vacasa property at the time of rental. This was all so sketchy to me I began questioning if Vacasa was even a real company or a scam. How can you just ignore renters who have paid and had communication up until check-in? The legit business thing to do would have been to communicate. Instead, its been six weeks with zero resolution and Vacasa was the money maker. VRBO has made zero effort to assist in the resolution.

This property gives you everything that you need to be completely at peace. From someone that's visited this property for the better part of 20 years in the spring, the views of the river and mountains never get old.

The property was centrally located to many things to do in Fort Lauderdale. Close to the beach and right on an Intracoastal. We'll updated and larger than expected. Quiet community. The property management staff was quick to react to small items to address. We thoroughly enjoyed our stay and will look to rent again the next time we are in the area.

This is really a nice place to relax and enjoy the Padre Island experience. It was very clean and the spacious entry was welcoming. Privacy outdoor shower for rinsing off is a great idea. Nice breezeway and lighting. I liked the location as it was easy to visit Corpus Christi, The Padre Island National Seashore or Port Aransas. Shout out to Ol' Steakhouse for great food and excellent service.

My family had a GREAT time in the Renaissance Tower! Clean, convenient, easy access to various places! Must stay!

“My experience at the Vacasa rental was exceptional—I absolutely loved it. The manager, Sergio, really stood out. He was always prompt, helpful, and available every time we needed assistance. His professionalism and attention made our stay even more enjoyable.” Thanks!

I used Vacasa as a property management company to manager my rental property. We continued to get complaints and bad reviews due to lack of communication and cleanliness of the property. Our property was wildly underperforming due to there management.

The unit we rented was very clean and well stocked for our arrival. Reservations were easily made and communication was great. I would definitely recommend this place.

This is our 4th time staying at this property. Always very happy there it is a well kept home.