I am really fed up with this app. Guys, if you have any urgent payments, do not use this app because we cannot expect the funds to reflect immediately. This is not the first time this has happ... Toon meer
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Lees wat reviewers zeggen
The app is very reliable, it gives real time exchange rates. I don't have to go to a money exchange and bargain for rates. A few days into using the app, I had some issues with transferring funds; but... Toon meer
Hello, I have transferred the money to India couple of times ago, but no issue and it's credited to within hour. Yesterday I have transferred the money again due to emergency, despite my pr... Toon meer
Vance is hands down the best money transfer app I’ve used! The deposits are super quick, and they offer Google exchange rates, which no other provider does. On top of that, they have a great referral... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Leadpro solutions - premier business leads providers
Contactgegevens
3,3
Gemiddeld
941 reviews
Heeft nog niet op negatieve reviews gereageerd
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Transfer was quick and easy
21 februari 2025
Review zonder uitnodiging
The ease and speed of transfer was…
The ease and speed of transfer was fabulous.
6 februari 2025
Review zonder uitnodiging
App is great
App is great. The only problem was with the transfer it took 1hr 38 mins to get credited to my NRI account
25 februari 2025
One of the best app to transfer money…
One of the best app to transfer money at google rate.
Unfortunately their customer service is only through chat which is always non responsive.
However i faced issues in my transfer twice and i contacted their instagram page, they gave me contact of their grievance officer contact and he was very helpful and solved the issue in an hour.
My suggestion is to make your live chat efficient as it only way to communicate.
25 februari 2025
Review zonder uitnodiging
Was never able to send money using
Haven't been able to send money using this app in the past three months with the message "We are currently not accepting any transfers. We will let you know once we are live" (I am doubtful how others are able to send).
I reached out to their customer care multiple times about it but I get the same response - "We will contact you when the service will be running again".
I have seen the exchange price to be better than other provider (if only it ever worked)
5 november 2024
Review zonder uitnodiging
Antwoord van vance.tech
Dear Srinath,
We sincerely apologize for the inconvenience. Our services in the Netherlands are currently paused, but we will be live again soon. You will be notified as soon as we resume operations. Thank you for your patience and understanding!
The best ever money transfer app
The best ever money transfer app , i have transferred around 70k AED on the best exchange rate ever on INR given by any exchanges I'm so happy that i found this one at the correct time more over the transfer time it hardly takes 15mints for a transfer to India
14 februari 2025
Review zonder uitnodiging
They are Cheaters
They are Cheaters. Don’t send money through them. They play with your money and make profits either by delaying or holding for weeks. Will never respond to your mails. There is no contact number to catch. Literally they are out of radar if you want to hold them. Don’t loose your money
16 februari 2025
Review zonder uitnodiging
This is the worst app I have seen
This is the worst app I have seen, I have transferred money to Vance on 19th February, till date the money haven't reached the beneficiary. I have chat with supporting agent no one is guiding me properly, to whom I should contact? Is this the way of servicing to costumers, I guess I lost money because of this careless app, those supporting agent takes 2 hours to answer?
Almost 5 reminder emails have been send to vance support with no response or call back.
Still awaiting a refund of the transfer.
If this approach continues, I am forced to seek legal assistance to resolve the issue....Any one with similar issues please connect
I did a manual fund transfer from my uae bank account to my vance account. The amount not credited to vsnce since 5 days.The bank confirmed that the funds credited to beneficiary account. Follow-ups are on.Unreasonable delay and very difficult to get a response from support.
No direct call options to customer care, WhatsApp bot response are poor with no tangible solutions. Email send and awaiting response.
I send all the transaction details from my email. to , helpatvance.tech and escalations atvance.tech
Please review and revert
19 februari 2025
Review zonder uitnodiging
Excellent service and no issues till now
21 februari 2025
Review zonder uitnodiging
Transfers within 1 sec … super…
Transfers within 1 sec … super experience , google rates, great support service … kudos
21 februari 2025
Review zonder uitnodiging
POOR SERVICE FROM VANCE. NO CUSTOMER SERVICE AND NO REFUND FOR FAILED TRANSACTIONS
This is the worst service till date. There is no way to get in touch with customer service. Send emails no reply, chat through app no reply. They dont bother about the customer as they have pocketed the failed transaction amount. Will never use this app again and will inform all my friends and family to stay away from this app
30 januari 2025
Review zonder uitnodiging
This is the worst app I have seen
This is the worst app I have seen, I have transferred money to Vance on 17th February, till date the money haven't reached the beneficiary, showing as transfer failed, I have chat with supporting agent no one is guiding me properly, to whom I should contact? Is this the way of servicing to costumers, I guess I lost money because of this careless app, those supporting agent takes 2 hours to answer? I recommend not to trust this app, please don't download this app
G5MSNXNUP5: This is my ID , name Swathi Mallikarjuna,
If you people won't resolve my problem then legal action will be taken by myself.
Please let me know if someone is facing this problem from this stupid app
17 februari 2025
Review zonder uitnodiging
Antwoord van vance.tech
Dear Swathi,
We sincerely apologize for the inconvenience you’ve faced. Please share your Order ID so we can look into this immediately and assist you in resolving the issue. Thank you for your patience and understanding.
I send my money from UK LLOYD BANK to…
I send my money from UK LLOYD BANK to INDIA through Vance apps on Saturday 15th February 2025 till today morning 17th February about in UK time 8:25am I haven't credited any single money in my India bank account. This is very is unusual apps and also they haven't any chat replying straight away after 24hrs still they haven't ant reply to me and no any mail answers as well I think I lost my £3000 it's my 2 month Salary gone. Also they don't have any customers contact no. As well any Google or anywhere please everyone to I request no Download the VANCE apps and no send any single money. This is the 3rd class service and worst apps. Please please please 🙏 I request nobody send .
Thanks
Ronak Patel.
15 februari 2025
Review zonder uitnodiging
Antwoord van vance.tech
Hi Ronak Patel,
We deeply apologize for the frustration and inconvenience caused.
To assist you further, we kindly request that you share the transaction details with us. Please reach out to us at either help@vance.tech or escalations@vance.tech, and we will investigate the issue promptly to resolve it.
I send money in India by Vance app but…
I send money in India by Vance app but only show prossing last 2 dayes.. no reply customer care staff …. And money detect my account … bad experience 🙏
15 februari 2025
Review zonder uitnodiging
Antwoord van vance.tech
Hi Nishant,
We sincerely apologize for the experience you had. We are pleased to inform you that your transaction has been successfully completed. If you have any further concerns or need assistance, please feel free to reach out to us at help@vance.tech. Thank you for your patience and understanding.
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