Victoria + Albert Baths Reviews 45

Qualité irréprochable!
Des Baignoires et vasques design enmatériau robustes et soignés!

Produits de faible qualité avec aucun service ni SAV. Jai des robinetteries qui sont toutes a changer et tout le carrelage est a casser. Aucune reponse du SAV qui fait la sourde oreille car n'ayant aucune pieces détachées en stock !!! une honte a ce prix là !!

nice and helpfull staff, always ready to do the best.

I contacted Victoria and Albert after my original Monaco bath developed a crack, I believe due to faulty plumbing. Without any fuss they sent a replacement bath, nearly 25 years after the original bath was installed, and were a pleasure to deal with, particularly Simon.
I love my bath which is so comfortable and stylish and I highly rate this company.

Professionalism and efficiency in service, attention to the customer, and product quality.

Clare has been great help - Very responsive and happy to help regardless of how little or large any order or issue may be!

Fantastic help from Katie, happy, cheerful and emailed me the answers to the questions I asked.

Very friendly sales and after-sales service.

I always get a clear and concise answer.

I have been working with Clare for several years. She is always willing to help and answer any questions. We have never had a problem with their products. Everything is always well packaged and arrives quickly. I would recommend working with Clare and the whole V&A team.

Clare is always a great help, everything I needed was dealt with quickly and accurately. I really needed a quick turnaround and we certainly got that, I highly recommend, thank you.

What an amazing service I just received from Heinz Wehner at Victoria & Albert! We received a bath which was damaged when we opened it and even though we only reported it about 6-8 weeks after receiving it, they still replaced it without question.

Not only are the products an outstanding quality but so is the service they provide.

I'm really impressed with Heinz and thank him so much for all of his help.

Don’t trust this company. They offer a 25 year guarantee that states they will either repair, replace or refund for damaged or faulty products. They confirmed that we met the guarantee criteria but only offered a like for like replacement and refused to offer a refund. We’re now stuck with a bath we don’t want can’t sell.

Clare went above and beyond to get an order out on time.

We ordered Victoria + Albert's beautiful slipper tub for our new Master Bath renovation and sadly a hairline crack in its base and a chip was discovered during installation. We know that the tub was securely situated in our garage for 2 mos. safeguarded from damage and we know that our contractor did not cause the damage on installation. There was no indication that this fracture was caused by handling during shipment, but our contractor believes it was inadvertently caused by aggressive pressure on the winching strap when being prepared for shipment to the plumbing supply house. The sales rep for Victoria + Albert has refused to address the problem, instead relying on the contractor's failure to identify the problem during the 5-day inspection period or, in the alternative, mishandling by the contractor. We find it incomprehensible that a company would not stand by its product, but rather be relieved that their quality control issues were not discovered on a timely basis. Their resolution was to offer us a 50% discount off of a $7,198 MSRP for another tub order, so our slipper tub would now cost us close to $10,000. Our contractor never had reason to doubt the quality and integrity of V+A’s product. He was shocked when he discovered the fracture only by running his hand along the base. As an aside, our prior contractor, in constructing a new bathroom for us, left the new tub ordered for that project unboxed in our garage for three (3) months without ever inspecting it. He never doubted the integrity of that product. So, buyer beware. My request for assistance filed with House of Rohl, a large corporate conglomerate of luxury bath brands that owns V+A, went ignored.

Je vois plusieurs avis positif sur Clare Bailey, par contre moi je n’ai plus de réponses de sa part après plusieurs relances, depuis mars 2024.

Je voulais changé les joints de la bonde de vidage ( siphon ) Kit 30 de chez Victoria+Albert , pour ma baignoire îlot modèle Cheshire. ( kit 30 siphon à environ 600euros et la baignoire îlot à environ 3000euros )

Des joints d’une cinquantaine d’euros.

Ni moi, ni le fournisseur officiel en France ( Richardson ) n’ont de réponses de Clare Bailey. Je pensais carrément qu’elle avait quittée l’entreprise pour vous dire !

Pour une soit disant marque de « Luxe », ne pas être capable de fournir des joints de rechanges en service après-vente ou bien juste de répondre à ses distributeurs officiel et clients après avoir accepter d’envoyer les pièces de rechanges, c’est vraiment déplorable. Vraiment une honte.

La baignoire est vraiment magnifique, mais si vous avez une fuite au niveau de la bonde, bon courage ! Vous devriez racheter le KIT 30 à + de 600euros juste parce que la marque ne veut pas vous vendre des joints à 10euros ! Bonne continuation, moi j’en ai terminé avec cette soit disant marque de « Luxe » , sans service après vente à la hauteur de leurs prix exorbitants.

Fuyez cette marque , et ne dites pas que personnes ne vous a prévenue.

Mr TANSERI

No response from an email request so followed up with a phone call and spoke to Sandra. She was very helpful and dealt with my problem very efficiently

Schönes Design, top Qualität!
Schnelle und einwandfreie Lieferung.
So soll es sein.
Den Hersteller empfehle ich gerne weiter.

Sehr schnelle und unbürokratische Hilfestellung seitens Herrn Wehner, sowohl in Wort und Schrift als auch in Übersendung von Hilfsmaterial zur Beseitigung unseres Problems.

Vielen Dank!!

Qualitativ hochwertige Produkte.
Sehr gute Kommunikation mit der Zentrale in England.
Kurze Lieferzeiten.
Ausführliche Homepage mit allen technischen Details.