Vanhallenmelbourne Reviews 170

I have emailed complaints as the photos on the website are from other companies, not their own products. This is fraud.

If I could give minus stars I would. In being constructive I am going to agree with all the other reviews that this so called boutique is a scam and is fraudulent. What they advertise is nothing like what you receive. I ordered jeans which arrived as extremely low quality polyester leggings pretending to be jeans. When I requested a refund I was offered all sorts of silly refunds based on percentages. When I told them I wanted a full refund I was told to send them back to an address in China and that I may need to pay exorbitant tax fee's. DO NOT BUY FROM THEM.

Scam I made an order tried to cancel within 5 minutes only for them to message me 24 hours later and say it was two late

The quality of the product, men’s pleated trousers, is abysmal. Do not waist your money

The images of the products they show dont match what you get. The jacket I tried was so thin it might be classified as a long sleeve shirt. It was horrible and I sent it back to China for a full refund at my cost. It's cheap and nasty, steer clear.

Basically a scam. STAY AWAY!

I have experienced first-hand all the negatives from the other reviews:
- slow delivery
- extremely low quality product, different from the website's photos and description
- inaccurate sizing (bought an "M" which was more like an XS)
- f***ed up refund process (have to post to CHINA for a PARTIAL refund)

Should've looked them up before buying.

If I could I would give ZERO stars, the worst items of clothing I have ever received - after having the audacity to send me an item in a colour I didn’t order to then tell me I would need to return it to get a refund and cover the return postage which amounted to $50 is totally unacceptable.
Avoid this horrible scam like the plague.

Material is shockingly thin and see through for what you are paying. Sizing is wrong and I assumed the shop was in Melbourne but everything by gets shipped to you from china. When asking for a refund they offer to send me the correct size and I can keep the items for 10USD otherwise if I want a refund I need to pay for costs to return the item which is more than the items purchased and they offer to refund 15% of my total cost. Will never purchase items from here again. Absolutely a rip off poor quality and bad customer service. If I could give minus 10 star rating I would.

Sizing is absolutely wrong. Be careful they make you refund and will take almost half your pay for them. It also took forever so don’t buy if you don’t like to wait or need Australian service

This was my reply when I asked to return their disgustingly crappy suits which did not fit and were if such poor quality, I wouldn't wash my dog with them:

I had a time in hospital due to a serious heart episode and missed the return window.

Their reply was "NO REFUND, YOU'RE OUTSIDE THE RETURN WINDOW!"

My reply was:

"What a disgrace!!!

I simply cannot believe you won't assist a customer that almost died and was unable to open these suits until now, missing you return window???

That's just horrible; Where are your values?

I am looking for flexibility here and for you to think outside the box and treat this case as an extraordinary exception.

Thanks for your your heartless response!

Are you positive you don't wish to revisit this decision? Let me know!!!!

It I don't hear within the next 24 I guess I'll get the picture.

I'm any case, I'll be going all detailing my doctors reports, specialists letters, hospital dates and discharge letters, plus your heartless response, and more, to as media outlets, and social media platforms as possible.

My dear lord. All for a tiny amount of $$$.

Unbelievable.

Best of luck!"

Honestly, avoid at all costs!! Note, the reviews all all mostly 1 star. The products are rubbish. Enough said. These people are thieves!

#SCAM #RIPOFF #Dishonest #Discraceful #Poorquality #Fake

DO NOT Buy this is a total scam connected to Trendy Kiwis also a scam

Products of worst fabric and stitching quality. Not Aus based, keywords are optimised in such a manner to look and sound more local. Office address is from a shed in Amsterdam product get shipped from China.

DONOT buy you'll waste your money.

Never ever have anything with them
Save your self trouble and find some other brands
Very poor quality and service

Such poor quality - you’d be better off shopping on Shein! Such a rip off. Then they only offer a 10% refund or to return my item they want me to pay for shipping to China, which I have very little faith that I would ever get my money back.
Was fully led to believe they were an Aussie store. They are a scam!

Sizes way too small.
Not in Melbourne they are in AMSTERDAM.
Have tried to contact them twice through their customer care to resize or refund the item but they have not got back to me.
$89 wasted!
Do not use this company they are not trustworthy.

Not in Melbourne as advertised.Chinese company.Careful.

They are selling cheap quality, only in pictures it looks good . They are not in Melbourne they Based in china. All return you have to send china warehouse. Last two months they did not refund my money. They already received my posted jacket.

SCAM
This company pretends to be based in Melbourne but makes you return items to China. Their return policy is deceptive and possibly illegal under Australian Consumer Law.

I bought two items, neither fit, and they:
• Offered only a 10–30% refund to avoid a proper return
• Demanded I pay expensive international return fees
• Asked me to falsely declare a low customs value, which is illegal

They refuse to follow basic consumer rights like offering a full refund or covering return costs for faulty or misrepresented items.

I’ve reported them to ACCC and Consumer Affairs Victoria.
Avoid this seller — it’s not worth the risk.

A scam website , so not buy from here ,
They are not based in Australia, or Nederland's.. they ship from china .. very substandard product . And they dnt honour thier return policy until it’s returned to china . Which will cost more than the product. Its open daylight robbery .. I have reported this scam

I ordered boots from this store. They arrived and are a smaller fit and very cheap construction. I requested a return the same day they arrived. To be told they don’t do returns only exchanges. I sent through the return policy to be told they do do returns and offered me discounts to keep the product. When I said I wanted to return and full refund they said that it must be returned to China and that I top of postage there will be duty fees. I’m waiting for further response but it looks like the only way is to take the partial refund.