Vanityvanlines Reviews 15

Horrible company who promises nothing will happen to your stuff, and your stuff gets damaged or stolen, then the owner Josh doesn't follow through with claims against the very people he hired, like moving forward inc. so I get this message from the CSI the people who handles the claim: This is to inform you that we are unable to proceed with the handling of your claim with Moving Forward Group INC for the following reason(s):



Lack of authorization from the carrier, without an approved offer from the carrier we are unable to present an offer to you.



Since we are unable to assist you any further, we must refer you back to Moving Forward Group INC for the handling of your claim.



We apologize for the inconvenience and appreciate your understanding. STAY FAR AWAY FROM THESE 3 COMPANIES.

I ALMOST didn’t go with them…

The initial contact with Vanity Van Lines was actually really good. I even got to talk to the owner, Josh, and they gave me the lowest quote out of everyone. I was ready to go for it…

But of course, I wanted to be cautious, so I looked them up first. That’s when I saw some recent bad reviews and I was like, “yeah… there it is, that’s why it’s cheap.”

Josh had a follow-up call with me, and I was honestly a bit upset, so I brought it up right away. I just wanted to make sure I wasn’t walking into a bad situation. He explained that those reviews were fake and came from an ex-employee who had issues with the company. I didn’t believe it right away, but he showed some proof and explained everything clearly.

At that point, I just thought, you know what, I’ll give them a shot. I also saw a lot of good reviews though. it was just those recent bad ones that made me hesitate.

And I’m really glad I DID.

Everything went smoothly. I had some fragile items, so I was very particular, but they handled everything really well and professionally. No issues at all.

Just wanted to leave this here because I almost backed out because of those reviews, and that would’ve been a mistake.

If you’re looking for a genuine review about this company… read this!

Very helpful and responsive. The move went well. I tipped the guys.

The movers got the job done fast but they were playing loud music on their phones the whole time. Minor annoyance but the work was solid.

My oak dresser is a nightmare to lift but the two guys managed it without complaining or hitting the walls.

I got exactly what I paid for. No surprise fees on delivery day.

I never worked with such a horrible moving company. Not only was their customer service some of the worst ive ever experienced but after waiting for what seemed ages, the amount of broken items received you would think they would charge less than what their prices currently are (theyll scam you for every cent if they can be careful).

Terrible communication. They hired an incompetent sub-contractor to handle the move. I was lied to multiple times by both companies, Vanity Vanlines and Trueload Transportation LLC. I paid extra for the insurance and some items got damaged due to improper packing done by TrueLoad. The insurance would not pay. For example: Big screen TV was wrapped in moving blankets and was damaged beyond repair. Insurance required TVs be boxed. The TV packing was supposed to be included in the original contract. Shipment was to be delivered into the house upon arrival with boxes placed in the rooms labeled on the cartons. Movers would only deliver entire shipment to the garage! Terrible experience

Person who name started with J who claim he’s the owner, was who i talked to. Quoted me $2900, which i had mention for 800 cu ft and he agreed. 2 day before the move, QA called to confirm what i have which he quoted $6701 for 941 cu ft because j@sh didn’t put me as 800 cu ft, but 567 which later i called j@sh about, but he denied ever have that conversation. QA finally drop the price down to $4860s for 767 cu ft of items which i measure and gave him the numbers and between the conversation i was threaten by them that they would cancel my move if i don't sign which they had my $1000 deposit which they claimed non-refundable. I was told they can drop the price further if my stuff decrease between now and moving date (2days after). I threw away my 3 seater sofa. Sold my 7 piece room set which “includes king size bed frame, head board, 2 night stand dresser, 1 tall dresser, 1 large wide dresser with mirror, and 1 bed bench” and measure the night before the move and knock my stuff down to 600 cu ft. On the moving day. The mover came in, i told them i took a-lot of large size item off for a price change. They say they won’t change the price, but instead they quoted me $7200 for the move. They refuse to count or measure my item. I tried calling vanity van line, but they wont pick up, until i finally sign with the mover then vanity van line finally pick up. The $7200 they charged ($600 which was the packing material which was prepaid, but apparently they charge differently and added the extra $600). They also changed the contract of 15 step stairs to 7 step stairs. Yes for every 7 step $75 extra. Vanity van line assure me that they are going to make the mover do the item measurement once they get to the storage instead of measurement by how they load the truck. A few days later i called vanity van line about this situation. They didn’t know what i was talking about and there was no note mentioning of this situation until i explain it to them. So they didn’t do anything after they assure me of what they going to do. They told me to email them of my complaint. I emailed them my complaint and called them several time. Each time in the call they kept saying they are working on it but no result after a week. And my email, they denied my claims and never mention they are going to make the mover measure my stuff. They did nothing at all until i file complaints with the BBB. After i file with the BBB and i called them, they were rude, saying we are not going to talk to you since you file with BBB and there nothing to talk about.

The result for this company is i was baited $2900, put in a non-refundable deposits of $1000. Threaten by QA between my move of cancelling my move with my non-refundable deposit of $1000 for the price of 4800 and have to add another $1200 in deposit of non-refundable deposit. Total $2200 deposit. On final pick up day, they change the price again to $7200. If i don't go with it, i would lose that $2200 deposit. My stuff not being moved and loses $2200.

They put you in a situation where either you accept their price term or not being able to move and loses $2200.

A completely bait and switch scam. Please watch out for this company.

When the actual mover (I believe it was 1st Choice Moving and Storage) showed up the very first thing he said was that he guaranteed “some guy in an office in FL” didn’t really know what we were moving so the quote wouldn’t be right. He tried to double our quoted price, even claiming there were items not on the list, which was not true. He wrote (and I still have a copy) items like tvs, wardrobe boxes, a bunk bed (we do not own), a ladder, and a sofa - all of which were included on the quote I received from Vanity Vanlines during our final QA call (which I also still have a copy of). In addition he added some items like “shuttle”, an additional fuel surcharge, and several items that were completely illegible. When we rebuffed his new quote and called Vanity Vanlines, he immediately dropped from $5400 to $5200. When Mom got involved, he dropped from $5200 to $4700. When we sent them away because they were still $1500 over the final QA quote we’d received from Vanity Vanlines, he texted Mom that he would do $4700. Shortly thereafter, both of us received phone messages from some lady in a local office saying that “after talking to everyone” she had a new quote. We chose to go a different route rather than deal with someone who seemed shady. I believe this dude thought he could scam a single young woman. Further, after Mom called the Vanity Vanlines representative we’d been working with for the last few weeks (immediately after hearing the mover was trying to inflate the bill), we never heard another word from Vanity Vanlines. Not a peep.

Made our move a breeze. Their efficient and caring approach ensured everything was handled with precision, leaving us completely satisfied. Would definitely recommend them to anyone in need of a reliable moving company!

If you want a moving experience that's both efficient and stress-free, look no further. Their team goes above and beyond to guarantee excellence and satisfaction. Highly impressed with their professionalism and care.

Truly cares about their customers' satisfaction. From the initial planning stages to the final delivery, they provided efficient and stress-free service, ensuring everything was handled with care. Couldn't be happier with the outcome!

Thanks to, our move was completely stress-free. Their team was efficient, caring, and handled our belongings with the utmost care. Would definitely use their services again in the future!

Vanity Van Lines delivered a stellar moving experience, showcasing professionalism and efficiency throughout the process. The team was punctual, handled my belongings with care, and ensured a smooth transition to my new home