I had a really positive experience recently purchasing a van from Simon Lewis at Van Monster Bristol. The vehicle was competitively priced and everything was well explained at every point and the whol... Toon meer
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This was my first time purchasing a vehicle online without being able to view prior to purchase however, Van Monsters, Simon Lewis in particular made the experience smooth and simple. Within a perio... Toon meer
Bedrijf heeft geantwoord
I would just like to say a big thank you to Simon at van monster (bristol) I had a great experience from start to finish.. And I'm loving my new vauxhall vivaro van. Highly recommended Ma... Toon meer
Bedrijf heeft geantwoord
Excellent service from start to finish. We were constantly updated by email and phone calls. All the staff were extremely helpful and knowledgeable.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Van Monster offers a wide variety of commercial vehicles, including de-fleeted and ex-hire models. All used vans are of high quality with an outstanding aftersales service — reserve yours now!
Van Monster
Geschreven door het bedrijf
- The UK's largest choice of quality used vans
- Van Monster offers a wide selection of leading makes and models of used vans including Ford, Volkswagen, Peugeot, Mercedes Benz, Vauxhall and many other leading manufacturers. With over 35 years' experience as a key van supplier, we have developed UK leading manufacturer relationships placing us in pole position to offer the best choice of vans at a range of specifications and prices to suit every need.
Contactgegevens
Whitby Road, BS4 3QF, Bristol, Verenigd Koninkrijk
- 0117 229 3252
3,5
Gemiddeld
7 reviews
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Absolutely shocking customer service
Absolutely shocking customer service. Had the the van end of October with a 6 month warrenty (also bought an extended 12 month warranty on top) was on the rd for 5 weeks then had several problems with it. It was then off the road for 3 months whilst the van was moved from garage to garage trying to get repairs. Also got damaged whilst at a garage so new bumper was needed. So another 3 weeks off the road. So 6 months later the vehicle is still having problems electrically. They booked me into there approved garage that has no auto electrician hope to get it sorted ‘on the cheap’. Still not sorted and now to go to a main dealer. I have lost so much working time by coming and going to various garages it’s unbelievable. Some customers will be happy with there purchase, but me for one is certainly not. Not even going to extend my warranty so I have a vehicle that has been on the rd for 6 months. Could except maybe a week or so off the road but 3 months of a 6 month warranty. Absolute diabolical company. Once they have had your money they don’t give a monkeys. Please be warned!!!!!!! Also been told today that not allowed to raise anymore issues even though I have an 18month warrenty.
UPDATE
Van was booked in again on Wednesday 22/5/2024 at the main dealer GREAT!!! it’s finally going to be sorted once and for all. Guess what !!!!!! They have replaced the key fob battery but Vanmonster did not tell them that this had already been done and wasn’t the issue!!! BACK TO SQUARE ONE!!!! Vanmonster are absolutely useless. Get ready for the next episode.
2 mei 2024
Review zonder uitnodiging
Antwoord van Van Monster - Bristol
Hello Mr Scott. As you are aware, we are continuing to honour our obligations under the terms of the warranty supplied and rectifying the issues reported in the warranty period including but not limited to arranging a repair appointment with a main dealer workshop. Unfortunately any new issues that have developed out of our warranty period need to be referred to your 3rd party warranty provider.
I would just like to say a big thank…
I would just like to say a big thank you to Simon at van monster (bristol)
I had a great experience from start to finish..
And I'm loving my new vauxhall vivaro van.
Highly recommended
Many thanks Mr witt.
17 november 2023
Review zonder uitnodiging
Antwoord van Van Monster - Bristol
Thank you. Glad to see you had a great experience.
Excellent service from start to finish
Excellent service from start to finish. We were constantly updated by email and phone calls. All the staff were extremely helpful and knowledgeable.
12 mei 2023
Review zonder uitnodiging
Antwoord van Van Monster - Bristol
Thank you for taking the time to leave this feedback.
The honest truth is that I walked…
The honest truth is that I walked through the door and drove a van away within 10 business days and the service was flawless from start to finish.
11 april 2023
Review zonder uitnodiging
Antwoord van Van Monster - Bristol
Thank you for your feedback. We look forward to serving you again in the future
A really positive experience…
I had a really positive experience recently purchasing a van from Simon Lewis at Van Monster Bristol. The vehicle was competitively priced and everything was well explained at every point and the whole process was handled in an efficient and timely manner. This led to a pleasantly stress-free experience. I’ll definitely be looking there again when it comes time to upgrade to my next vehicle.
28 januari 2023
Review zonder uitnodiging
Antwoord van Van Monster - Bristol
Thank you for your feedback. We will pass these comments on to the Bristol team
Great Service and Communication…
Great Service and Communication throughout. Would definitely recommend using!
6 september 2022
Review zonder uitnodiging
Antwoord van Van Monster - Bristol
Troy thanks for the review I will pass it on to Neil and the team in Bristol.
This was my first time purchasing a…
This was my first time purchasing a vehicle online without being able to view prior to purchase however, Van Monsters, Simon Lewis in particular made the experience smooth and simple. Within a period of 2 weeks the van was delivered.
Great service, very impressed!
17 november 2021
Review zonder uitnodiging
Antwoord van Van Monster - Bristol
Thank you for taking the time to leave this feedback.
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