Van National Reviews 

1.506
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Lewis was very friendly and helpful from the first phone call to completing purchase. Nothing was too much trouble. Found plenty of options to choose from and all vans in excellent condition. Highly r... Toon meer

Beoordeeld met 5 van de 5 sterren

Had a fantastic experience at Van National... Ryan was exceptional and wasn't pushy at all. I was left to look at the vans in my own time and test drive alone. All round an excellent, professional se... Toon meer

Beoordeeld met 5 van de 5 sterren

We recently purchased two commercial vehicles from Tom at Van National, and the whole experience was outstanding from start to finish. Nothing was too much trouble for him, he went above and beyon... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Ryan was very helpful and the overview video was very professionally done and helped to convince us to travel to view the car. Appreciated being allowed to take the vehicle for a good test drive. Ry... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Verkoper van tweedehands auto's

Geschreven door het bedrijf

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,9

Alle reviews

(1.506)

472 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

This is the 3rd van

This is the 3rd van, we've bought from Van National, dealt with Connor Charles, who dealt with the whole process very efficiently, quick to answer phone calls and emails. The van will be home delivered within a week of initial enquiry.

14 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for taking time to leave a review - great to hear from our returning customers - Van National

Beoordeeld met 2 van de 5 sterren

Poor Communication

Online chat: I tried to get a simple answer: can I just turn up to view vans without an appointment? Their website has no FAQs, and their chat support was useless. A bot called Grace kept pushing me to hand over my details instead of answering the question. When I finally asked directly, they just told me to call. Two hours’ drive away and I still don’t know if I can walk in or need to book. Frustrating and unhelpful. Their opening times are listed but it’s unclear if that means I can just browse or not. I won’t be making the journey. I just saw a they have an admin fee of £395 + vat on every vehicle too. That’s very steep.

9 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your feedback, and we’re sorry for the frustration caused by your online chat experience. We understand how important it is to get clear and simple information when planning a visit, especially when travelling a long distance. To clarify, customers are welcome to visit our site during opening hours to view vehicles, however we do recommend contacting us beforehand so we can ensure the specific vans you’re interested in are available and prepared for viewing. We’re also sorry the chat service did not meet your expectations — your comments will be reviewed so we can improve the clarity and usefulness of our online support. Regarding our admin fee, this is clearly displayed on our website and applied across all vehicles to cover preparation, documentation, and handover costs. We appreciate your feedback on this and will continue to review how this is communicated. If you’d like any further assistance, please feel free to contact our team directly and we’ll be happy to help. Kind regards, Van National 🚐

Beoordeeld met 5 van de 5 sterren

Ryan was very helpful and explained…

Ryan was very helpful and explained everything so we understand everything and we was very happy with the service

9 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Great to hear thank you for taking the time to leave a review - Van National

Beoordeeld met 5 van de 5 sterren

Buying new vehicle

Very pleased with our experience of buying our vehicle. Ryan in sales was more than helpful

8 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your review - Van National

Beoordeeld met 5 van de 5 sterren

RYAN WHEATCROFT provided the best…

RYAN WHEATCROFT provided the best buying experience I've had in years. I really appreciated their low-pressure approach and genuine desire to help me find exactly what I needed. They were transparent about all the details, which made me feel confident in my purchase. A truly trustworthy and helpful professional!"

8 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

GREAT TO HEAR ! thank you so much for your lovely review will be sure to pass your comments onto Ryan - Van National

Beoordeeld met 5 van de 5 sterren

I delt with Ryan on the purchase of my…

I delt with Ryan on the purchase of my van and it couldn't have been simpler, any problems were sorted out and picked my van up 2 days later with a fresh mot ,very professional

6 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your kind words! We're delighted to hear Ryan provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Beoordeeld met 5 van de 5 sterren

Customer care from Toby

Toby with Van national went above and beyond with his customer care. Genuine salesman who cares about the customer

5 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your kind words! We're delighted to hear Toby provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Beoordeeld met 5 van de 5 sterren

Great experience buying a new truck

Great experience buying a new truck, Ryan was very helpful throughout and made the process very easy.

1 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your kind words! We're delighted to hear Ryan provided a helpful service. We’ll be sure to pass on your feedback. Van National

Beoordeeld met 5 van de 5 sterren

Scott b was extremely helpful from…

Scott b was extremely helpful from start to finish. Very happy with van. Very professional.

1 mei 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your feedback, great to hear Scott was so helpful . Van National

Beoordeeld met 5 van de 5 sterren

Ding dang do

Needed to replace an old van asap, starting looking online early one morning, found just what I was looking for and requested info, got a call back around 9.30m from Ryan w, I'm double busy so didn't have time to view or pick up, so put my trust in Ryan, deal was completed by dinner time, van was delivered to my door 2 days later, absolutely mint, ding dang do, Fast, efficient, no nonsense, very happy with my van, I know where to go if I need another one!

30 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for your review ding dang do lol. We're delighted to hear Ryan provided an amazing and helpful service. We’ll be sure to pass on your feedback. Van National

Beoordeeld met 5 van de 5 sterren

Had a great experience dealing with…

Had a great experience dealing with Toby really helpful and made every thing really easy

30 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Lovely to hear thank you for taking the time to leave a review - Van National

Beoordeeld met 5 van de 5 sterren

Really welcoming and helpful…

Really welcoming and helpful experience, any queries I asked were answered without issue. Dealt with Scott Bentley.

8 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Lovely to hear thank you for taking the time to leave a review - Van National

Beoordeeld met 5 van de 5 sterren

Really Happy

Brought a Renault van off Scott and was really happy with the van and the service

21 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for leaving us a review hope we see you again - Van National

Beoordeeld met 5 van de 5 sterren

I didn't expect buying a used van to be this satisfying...

I didn't expect buying a used van to be this satisfying, but Van National delivered.
As someone who's seen their fair share of disappointments I can happily say everything was smooth and easy, Scott Bentley offered his services and I was only too happy to accept.
Scott really knew his stuff, answered all my questions and made sure any commitment issues I had were understood and eased away.
I drove away with the perfect van for my needs, it's not everyday something ticks all your boxes and leaves you feeling this pleased afterwards.
For anyone looking for a "new" toy or an upgrade, Scott at Van National is your man.

16 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for taking the time to leave us a great review I will be sure to pass on your lovely comments to Scott he will be chuffed - enjoy your vehicle - Van National

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, spoke to Scott Bentley, would consider using again and already recommended to colleagues and friends.

21 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Lovely to hear thank you for taking the time to leave a review Dan - Van National

Beoordeeld met 5 van de 5 sterren

Thanks very much for the new van happy…

Thanks very much for the new van happy with everything , Ryan well really good with us and helped us out really easy with him thanks very much

27 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Great to hear thank you for your positive feedback Chris - Take care - Van National

Beoordeeld met 5 van de 5 sterren

My first van!

Just bought my first van, after driving cars for 30 plus years. Visited a few times, just to have a look and was left alone to look on my own, but someone was always around to answer any questions. When I made my mind up, Ryan was really straight forward to deal with, no fuss or hard sell. All paperwork was emailed to me and easy to complete.
A tiny niggle when I picked it up was dealt with quickly and I left 100% happy.
The van has been cleaned and prepped amazingly - well done to guys that do that behind the scenes.
Many thanks to the Ryan and all the team at Van National - I would highly recommend.

27 april 2026
Review zonder uitnodiging
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Antwoord van Van National

HI Clare, thank you so much for a lovely review, its great to hear that our service here is what we expect from all that work here, we will be sure to pass on to our staff how happy you were - let us know if there's anything else we can do for you - enjoy your vehicle - Van National

Beoordeeld met 5 van de 5 sterren

Ryan sorted everything out from the…

Ryan sorted everything out from the start, helpful, informative and honest, ask for Ryan if you're interested in a new vehicle and you wont be disappointed, thanks to everyone at van national

24 april 2026
Review zonder uitnodiging
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Antwoord van Van National

Thank you for this fantastic review so happy you are so satisfied with your purchase and service at Van National

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