I ordered the wrong product. Following a telephone call, instructions were quickly given for returning items, and and the exchanged product was received within few days.
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Lees wat reviewers zeggen
I’ve ordered from The Vape Shop multiple times now, and they’ve been absolutely brilliant every single time. My orders are always processed quickly, dispatched super fast, and arrive exactly as expect... Toon meer
Brilliant customer service Sam was so helpful patient and really made my stress of an online purchase problem disappear, he helped me place my order with out any issues and went through smoothly and I... Toon meer
My first attempt to try vaping instead of cigarettes. How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my init... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Vape Shop is your go-to one-stop vaping store, providing customers with not only the best prices but the hottest products on the market! We take pride in stocking a whopping range of disposable devices, vape kits, e-liquid and more, leaving no corner of the vaping industry untouched due to our understanding that no vaper is the same! Not only are we a vaping retailer but most importantly a community of vaping enthusiasts who vape exactly what we sell. This allows us to pass on our expert knowledge directly to you via our incredible live chat customer support team. Available 24 hours a day, 7 days a week, so if you have a question that just can’t wait? Not to worry, you can get in touch with us at any time.
Contactgegevens
2 Bramhall Place, PE1 5YS, Peterborough, Verenigd Koninkrijk
- 01733 666441
- hello@vapeshop.co.uk
- vapeshop.co.uk
4,8
Uitstekend
558 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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My first attempt to try vaping instead…
My first attempt to try vaping instead of cigarettes.
How lucky was I to use Vape Shop for my debut purchase. SO impressed with the way Zoe took me under her wing and has literally tailormade my initial order. Knowing there is someone who understands this daunting transition has made me determined to quit for good! Thank you Zoe.
7 juli 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're absolutely delighted to hear about your first experience with vaping and that we could be part of such an important step in your journey away from cigarettes.
I’m so pleased I could help you feel more confident with your first order and support you through what can feel like a daunting transition. Finding the right products and making sure you feel comfortable with your choices is something I’m always happy to help with, so it means a lot to know you felt looked after.
Thank you for taking the time to share your experience and for choosing Vape Shop. We wish you the very best on your journey and look forward to seeing you again soon!
Best wishes,
Zoe,
The Vape Shop Team
Orders arrive on time
17 juni 2026
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear your orders have consistently arrived on time. Providing a reliable and efficient delivery service is something we always aim for, so it's great to know you've had such a positive experience.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Vape Shop Team
Quick delivery and fast communication …
Quick delivery and fast communication the product I have are really good been on them for years
17 juni 2026
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you've been happy with our quick delivery, fast communication, and the quality of your products. It's wonderful to know you've been using them for years and continue to have such a positive experience with us.
Thank you for your continued support and for taking the time to share your feedback. We really appreciate your loyalty and look forward to seeing you again soon!
Best wishes,
Zoe,
The Vape Shop Team
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
We're delighted to hear you found our website easy to use and enjoyed our fast delivery service. Making the ordering process as simple and convenient as possible is something we always aim for, so it's great to know you had a positive experience.
Thank you for your kind recommendation and for taking the time to share your feedback. We really appreciate your support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Vape Shop Team
Love buying from these guys
Love buying from these guys, great value and fantastic service. Zoe was great with rectifying a faulty vape I had a month or so ago, highly recommended!!
30 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐
I'm so pleased I was able to help get the issue with your vape resolved for you. While it's never ideal when a fault occurs, I'm glad we could put things right and get everything sorted as quickly as possible.
Thank you for your kind words about our value and service, and for taking the time to recommend us. It really means a lot to both me and the rest of the team.
We truly appreciate your continued support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Vape Shop Team
The very best service
I have been purchasing products from the Vape shop for several years. I can truly say that I am amazed and delighted of the lightening fast response to my emails.
The team are incredibly courteous making me always feel valued as a regular customer.
They are very quick with their deliveries - ordered one day and delivered the next day due to my urgent request.
This business is 5 star and it’s rare to find such efficiency and friendly support nowadays.
23 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your incredible 5-star review! ⭐⭐⭐⭐⭐
Reading feedback like yours truly means the world to us.
We're incredibly grateful for your loyalty over the years and are so pleased to hear that our customer service, quick email responses, and fast deliveries have consistently met your expectations. We always do our best to help wherever we can, especially when an order is urgent, so it's wonderful to know our efforts made a difference.
Making our customers feel valued is at the heart of everything we do, and your kind words about our team being courteous and supportive are greatly appreciated. Feedback like this motivates us to continue providing the high level of service we pride ourselves on.
Thank you for your continued trust and support, and for taking the time to leave such a thoughtful review. We really appreciate it and look forward to seeing you again soon!
Best wishes,
Zoe,
The Vape Shop Team
Voopoo G4
I use vape shop a lot and I love using this company as they always have good products online and they always have good deals also every kit u get a choice of either a 10ml or 50ml bottle of eliquid with them plus if u find it they will do there best to price match it which is always handy to know. I’ve been waiting on the voopoo g4 kit to come out and when I come on this site they had it a lot cheaper than any other companies so that was a thumbs up straight away plus u get a free liquid and they were doing a free pod to but when I was trying to add the free pod it wasn’t working so I spoke to some on the chat on there site who looked into this for me they also had the same issue as me I was told that they would look into this for me and they would get back in contact with me I received an email from a lovely lady called Zoe from customer services who explained that this was an error on the site and couldn’t apologise enough so the resolution to this issue I was offered the kit for free as a gesture of gd will which I was over the moon with and then just to top it off Zoe add some points to my account to use on wot ever I wanted so a double bonus I can not fault vape shop 1 bit this is how u should be treated as a customer so I’m very happy with my new voopoo g4 kit I just want to sdd as y a big thank u to the whole team at vape and Zoe for everything u did I would highly recommend them to anyone as u will get good prices great products and most importantly great customer service to.ps sry this is a very long review 😁
15 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your incredible 5-star review! ⭐⭐⭐⭐⭐
Wow, thank you for taking the time to leave such a detailed review. Reading your feedback genuinely made my day!
I'm so pleased we were able to get everything sorted for you with the VooPoo G4 launch. While the issue with the free pod promotion certainly wasn't the experience we wanted you to have, I'm glad we could identify the error quickly and find a resolution that left you happy.
Your patience and understanding throughout the process were greatly appreciated, and it was my pleasure to help. Knowing you're enjoying your new kit and that we were able to turn the situation into a positive experience means a lot.
Thank you as well for your continued loyalty to Vape Shop. It's fantastic to hear you enjoy our offers, free e-liquid promotions, price matching, and rewards programme. We work hard to offer great value alongside excellent customer service, so it's incredibly rewarding to know those efforts are appreciated.
There's absolutely no need to apologise for the length of your review. We loved reading every word of it! Thank you again for your kind recommendation and for putting your trust in us. Customers like you are the reason we love what we do.
We really appreciate your support and look forward to seeing you again soon!
Best wishes,
Zoe,
The Vape Shop Team
Excellent great customer service…
Excellent great customer service wouldn’t go anyway else for my juices thank you team 👍👍👍
12 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing review!
I'm delighted to hear that you're happy with our customer service and that we've become your go-to place for your e-liquids. Knowing that you wouldn't shop anywhere else is a huge compliment and means a great deal to the whole team.
Your support and loyalty are truly appreciated, and I'll be sure to pass your kind comments on to everyone here.
Thank you again for taking the time to leave your feedback. We look forward to continuing to serve you for many years to come!
Kind regards,
Zoe
Vapeshop Customer Service
Ordered Vuse pods from the Vape Shop
Ordered Vuse pods from the Vape Shop. Had an issue with a couple of pods. Contacted customer support and it was sorted with next day delivery. Excellent customer service, I am very impressed.
10 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your fantastic review!
I'm sorry to hear that you experienced an issue with a couple of your Vuse pods, but I'm delighted that our customer service team was able to resolve this quickly for you.
We understand how important it is to get any problems sorted promptly, so it's great to hear that your replacement arrived the very next day and that you were happy with the outcome.
Thank you for taking the time to share your experience. Your kind words mean a lot to us, and we're thrilled that we were able to leave such a positive impression.
Kind regards,
Zoe
Vapeshop Customer Service
Why buy in the shops?
Great prices, prompt delivery and good customer service. Seems silly going to the shop to buy vapes when you can just click online and have them dekivered
11 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your great review!
I'm delighted to hear that you've been pleased with our prices, delivery service, and customer support. We aim to make ordering as convenient as possible, so it's fantastic to know that our online service is helping to make life a little easier.
With competitive prices, quick delivery, and everything just a few clicks away, we're glad you've found online ordering such a convenient option.
Thank you for taking the time to share your feedback and for choosing Vapeshop. We really appreciate your support.
Kind regards,
Zoe
Vapeshop Customer Service
I love the products that I get off of…
I love the products that I get off of the vape shop. They are always really quick and efficient. Really easy website to use. Always fantastic deals. Thank you to all your team x
25 mei 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your lovely review!
I'm delighted to hear that you're enjoying our products and that you've found our website easy to use. We work hard to make the ordering process as simple and efficient as possible, so it's wonderful to know that's been your experience.
It's also great to hear that you're making the most of our deals and offers. I'll be sure to pass your kind comments on to the whole team, who will really appreciate them.
Thank you for your continued support and for taking the time to share your feedback. We look forward to seeing you again soon!
Kind regards,
Zoe
Vapeshop Customer Service
Fantastic products customer service is…
Fantastic products customer service is top delivery is also 100% well done
11 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
I'm delighted to hear that you're happy with our products, customer service, and delivery. We work hard to provide the best possible experience from the moment an order is placed through to it arriving at your door, so it's fantastic to know we've hit the mark.
Your kind words and support are truly appreciated, and I'll be sure to share your feedback with the rest of the team.
Thank you for choosing Vapeshop, and we look forward to seeing you again soon.
Kind regards,
Zoe
Vapeshop Customer Service
Great company and customer service!!
Great company and customer service!!
10 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your fantastic review!
We're delighted to hear that you've had a great experience with both our products and customer service. Feedback like yours means a lot to us and motivates the whole team to continue providing the best possible experience for our customers.
Thank you for choosing Vapeshop and for taking the time to share your kind words. We truly appreciate your support.
Kind regards,
Zoe
Vapeshop Customer Service
Great company.
I have been using this company for a couple of years now and I've always been happy with their products and service. Even when there has been an issue and it's very rare, they sort out the situation promptly and professionally.
9 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you for your lovely review and for being a valued customer over the past couple of years.
It's fantastic to hear that you've been consistently happy with both our products and service. While we always strive to get everything right first time, it's especially reassuring to know that on the rare occasions an issue has arisen, you've found our team prompt and professional in resolving it.
Providing excellent customer service is something we're very passionate about, so your feedback means a great deal to us.
Thank you again for your continued support and for taking the time to share your experience. We look forward to serving you for many years to come.
Kind regards,
Zoe
Vapeshop Customer Service
The staff in this shop are tremendous
The staff in this shop are tremendous. I’m still new to vaping, and all 3 have the patience of a saint with me and all my questions.
The shop itself has a very wide range, and the staff know each and every one of there stock items
6 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your fantastic review!
It's wonderful to hear that you've had such a positive experience with our team. Starting out with vaping can feel a little overwhelming, so we're always happy to answer questions and help customers find what's right for them. There's no such thing as a silly question, and we're delighted that our team made you feel comfortable asking them.
I'll be sure to pass your kind comments on to the rest of the team. We take great pride in our product knowledge and in helping customers get the most from their vaping experience, so it's lovely to hear that this came across during your visits.
Thank you again for taking the time to share your feedback and for choosing Vapeshop. We look forward to seeing you again soon!
Kind regards,
Zoe
Vapeshop Customer Service
I was really impressed
I was really impressed with your customer service! Especially Zoe.
Absolutely 💯 brilliant. The speed that they helped me was beyond extremely good. The products are extremely good. Well done all. Delivery is nice & quick too. What a company!
5 juni 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your wonderful review!
I'm absolutely delighted to hear that you were impressed with both our products and customer service. It was a pleasure assisting you, and your kind words really do mean a lot.
We always aim to provide the best possible support and resolve any queries as quickly as we can, so it's fantastic to hear that this reflected in your experience. I'm also pleased that your delivery arrived quickly and that you're enjoying the products.
Thank you again for taking the time to share your feedback and for choosing Vapeshop. We truly appreciate your support.
Kind regards,
Zoe
Vapeshop Customer Service
Easy to order and promptly delivered
18 mei 2026
Antwoord van Vape Shop
Hi,
Thank you for your 5-star review!
We're delighted to hear that you found the ordering process easy and that your order was delivered promptly. We strive to make shopping with us as convenient and efficient as possible, so it's great to know we met your expectations.
We appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to serving you again soon.
Kind regards,
Zoe
Vape Shop
I got the product it's good but I…
I got the product it's good but I ordered on 12th may and got it on 29th may so I am happy they are geniune but very late delivery
29 mei 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Hello,
Thank you for your feedback.
We're pleased to hear that you were happy with the product and that it met your expectations. However, we're sorry to learn that the delivery time fell short of the standard you expected.
The delay you experienced was due to a recent warehouse relocation, which unfortunately affected the processing and dispatch times of some orders during that period. While we worked hard to minimise disruption, we recognise that this does not change the inconvenience caused by the extended wait for your order.
Please accept our sincere apologies for any frustration or inconvenience this delay may have caused. We appreciate your patience and understanding while we completed this operational transition.
Thank you for choosing us, and we hope to have the opportunity to provide you with a much smoother experience in the future.
Kind Regards,
Zoe
Vape Shop
New to vaping
New to vaping. Placed my order and was here in two days fantastic service. Will definitely be back. Thank you
18 mei 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Hi,
Thank you for your 5-star review!
We're delighted to hear that your first experience with us was such a positive one. It's great to know that your order arrived within two days and that you were pleased with the service you received.
Starting out with vaping can feel a little overwhelming, so we're especially pleased that we could help make the process smooth and straightforward for you.
Thank you for choosing us and for taking the time to share your feedback. We look forward to welcoming you back again soon.
Kind regards,
Zoe
Vape Shop
Absolutely brilliant customer service & value for money
Absolutely brilliant customer service! I have bought many vape kits from them, for myself and as gifts, and they are amazing value for money. Unfortunately one of the vapes had a faulty battery, and on sending it back, they sent out a new replacement the next day AND refunded me my money. They answer emails quickly and communication is great! All of the staff are very polite and helpful, and I love this shop because I also earn points with my purchases and have had quite a few money off vouchers, as well as free vape liquid! Would highly recommend
24 april 2026
Review zonder uitnodiging
Antwoord van Vape Shop
Thank you so much for your amazing 5-star review and for your continued support of Vape Shop!
We’re absolutely delighted to hear that you’ve had such positive experiences with both our products and customer service. While we’re sorry one of the vape kits developed a fault, we’re really pleased we were able to get a replacement sent out quickly and resolve things for you without hassle.
It’s fantastic to know you’ve found value in our loyalty rewards, vouchers, and free e-liquid offers too, we always want our customers to feel appreciated when shopping with Vape Shop.
Your kind comments about the team and our communication genuinely mean a lot, and we’ll be sure to share your feedback with everyone involved.
Thank you again for the recommendation, and we look forward to serving you again soon!
– Zoe @ Vape Shop
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