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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

My first experience with pod vaping was about 2 years ago with Veev. This proved to be very expensive and I switched to Vaporesso XROS PRO about 4 months ago. I like this system. Great flavour deliver... Toon meer

Beoordeeld met 1 van de 5 sterren

I purchased a Vaporesso pen that uses Luxe X Series 0.8 pods two months ago and 50% of the pods are bad, including the one in the starter kit. Either they don't work at all or they deliver the burnt... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Modèle Armour depuis 1 année, très asisfait. Résistante, bonne tenue en main, infatigable, recharge tout les 3 jours. Le look est es est exceptionnel et sort de l’ordinaire des produits un peu tr... Toon meer

Beoordeeld met 1 van de 5 sterren

Produit au premier abord assez design, compact et ... ça s'arrête là. Le business model est le même que la puff, c'est éphémère. SAV inexistant, relation client idem, technologie approximative (Com... Toon meer

Bedrijfsgegevens

  1. Eten, drinken en tabak

Geschreven door het bedrijf

Vaporesso are passionate about vaping! We build innovative vape devices including mods, tanks, vaping kits & tools. First rate quality products guaranteed.


Contactgegevens

3,0

Gemiddeld

TrustScore 3 uit 5

216 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 18% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Beoordeeld met 1 van de 5 sterren

Lousy product

I purchased a Vaporesso pen that uses Luxe X Series 0.8 pods two months ago and 50% of the pods are bad, including the one in the starter kit. Either they don't work at all or they deliver the burnt taste no matter how long I let them sit for the cotton to cure. The store where I purchased even gave me a pod set free for my trouble. They all leak. I just purchased two sets of new pods and again I'm stuck with bad ones. I'm getting a new system after these. I used SMOK Novo products for several years and thought I was upgrading. They also leak but the pods are good most of the time. Vaporesso costs more but is not an upgrade.
Also, I tried sending an email to Vaporesso/contact-us, and the address is no longer working.

9 maart 2026
Review zonder uitnodiging
Logo Vaporesso

Antwoord van Vaporesso

Dear Melinda,

Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. Your satisfaction is very important to us, and we take all product quality concerns seriously.

We have not been able to locate any previous correspondence from you based on the information provided. For any issues, please reach out to us directly at support@vaporesso.com — we are ready to assist and resolve any problems you're experiencing.

Thank you again for your feedback, and we hope to make things right.

Best regards,
Vaporesso Support

Beoordeeld met 1 van de 5 sterren

Médiocre

Médiocre , j’ai commandé des résistances sur leur site, j’ai payé avec des frais de port de 11,45 € total 41,00 € et je n’ai pas été livré et personne ne répond à mes mails je n’ai pas de téléphone pour appeler, j’ai l’impression d’avoir été pris pour un imbécile

11 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Nullissime …

Nullissime …. 40€ foutu en l’air . Rien ne va : le chargeur ne marche pas des le but , j’ai dû utiliser un autre câble
Le pods fuit tout le temps
Elle brûle la langue et la gorge
Bref gardez votre argent

13 maart 2026
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Refreshing experience with pod vaping

My first experience with pod vaping was about 2 years ago with Veev. This proved to be very expensive and I switched to Vaporesso XROS PRO about 4 months ago. I like this system. Great flavour delivery helped by being able to choose from the massive range liquids available from scores of suppliers. The battery life so far seems great - fast recharging and good capacity. System seems virtually leak-proof although it would benefit from being higher liquid capacity. Overall 4 stars but bordering on 5

5 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Exceptional Support and Outstanding Service from Vaporesso

I want to share a very positive experience with the Vaporesso support team.

From the beginning, the Vaporesso support team has been incredibly helpful, patient, and professional. Even when there was some confusion from my side, they remained respectful, understanding, and continued to assist me step by step until everything was clear.

Their communication is clear, fast, and very customer-focused. They truly take the time to carefully read and respond to emails, ensuring every concern is fully understood and properly addressed.

What impressed me the most is their dedication to finding a solution and guiding me through the warranty process in a calm and professional way. This shows that Vaporesso truly values their customers and stands behind the quality of their products.

Big thanks to the Vaporesso support team for the excellent service. I highly recommend Vaporesso not only for their products, but also for their outstanding customer support.

17 maart 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

If you had a negative experience, report them to "12315"

Horrible Customer Service! They have no idea what they're doing. I ordered on February 28/2026. Today is March 17/2026 & I still haven't received my order. What's their idea of "Customer Service"? Copying/Pasting the same response as previously, stating that the "order has been dispatched. Please wait".

For anyone who's been ripped off by Vaporesso or is fed up with their poor Customer Service, even though they're based out of China, you can still report them! The Better Business Bureau won't be an option, but you can Google "12315". It's a Chinese organization that investigates fraudulent businesses in China. The page is written in Chinese, but your browser will have the option to translate it to English.

I'VE REPORTED THEM!

BUYER BEWARE!!!!

16 maart 2026
Review zonder uitnodiging
Logo Vaporesso

Antwoord van Vaporesso

Dear Angry Guy,

We’re sorry to hear about the experience you mentioned and truly appreciate you bringing this to our attention. Customer satisfaction is very important to us, and we’re always committed to helping resolve any issues.

At the moment, we’re unable to locate an order associated with the name provided. Your order or logistics may be delayed due to sea freight or customs clearance. To better assist you, could you please share additional details such as your order number, purchase channel, or contact information?

Our support team will be happy to look into the matter and provide further assistance. Thank you, and we look forward to helping you resolve this as soon as possible.

Best Regards

Beoordeeld met 1 van de 5 sterren

BUYER BEWARE THIS COMPANY IS THE WORST

Really wish I would have looked into the reviews for this company before placing an order but almost everything bad I've read is what I've experienced also. The worst part was the shipping said it would take 5-7 days to get here but it ended up taking 26 days to get my package. I even paid the extra $14 to get my package delivered faster and when I tried to get in contact with customer service, they were no help at all. Literally the worst customer service I've ever experienced in my life. BUYER BEWARE DO NOT BUY FROM THIS COMPANY!!

12 februari 2026
Review zonder uitnodiging
Logo Vaporesso

Antwoord van Vaporesso

Dear Travis Robinson,

We’re sorry to hear about the experience you mentioned and truly appreciate you bringing this to our attention. Customer satisfaction is very important to us, and we’re always committed to helping resolve any issues.

At the moment, we’re unable to locate an order associated with the name provided. To better assist you, could you please share additional details such as your order number, purchase channel, or contact information? Our support team will be happy to look into the matter and provide further assistance.

Thank you, and we look forward to helping you resolve this as soon as possible.

Beoordeeld met 5 van de 5 sterren

Outstanding pods with long-lasting performance

These pods are awesome. They hold a lot of juice; I only have to fill it up maybe 2–3 times a week on average. They also last for weeks without burning out and getting that disgusting taste in your mouth. Very rarely do I ever get any duds. After about two weeks, there can be a little leakage, but much better than any other brands I’ve used. 10/10—I will continue to buy these for as long as I vape.

10 januari 2026
Beoordeeld met 5 van de 5 sterren

Great device with smart features

It's a great device. I like how it functions, size and form, the puff counters, and the lock switch.
The only thing I like to see improved at all would be the battery door but hopefully it last awhile.

8 december 2025

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