I've been a vape user since 2011. I've purchased 3 Aegis Boost 3 mods and I can confidently say that it has been the worst mod I've ever used. All 3 had issues ranging from fire button stopping wo... Toon meer
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Lees wat reviewers zeggen
DIGIMAX acquistata a Settembre, a Dicembre da segni di malfunzionamento a Gennaio muore. Chiedo la riparazione. Mi propongono la sostituzione il 27 gennaio, specificando che avverrà in 25/35 gg lavora... Toon meer
Bedrijf heeft geantwoord
Customer Support via web chat initially, then email, has been very helpful with replacing a faulty product WENAX M2. From the outset, all info required was emailed and follow up completed. Just awaiti... Toon meer
Bedrijf heeft geantwoord
The worst customer service. No communication or contact for a month after I make my order. It was supposed to arrive a week after I made the order. I call customer service and get notified by custome... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Reputable manufacturer of electronic cigarettes, top innovative designs and high quality engineering, provides some of the best mods & kits such as Aegis, Athena and high performance tanks, such as Zeus, Ammit, Griffin RTA...
Contactgegevens
#3012 Xing Ye Road , 518000, Shenzhen , China
- support@geekvape.com
- www.geekvape.com
1,8
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372 reviews
Heeft 79% van zijn negatieve reviews beantwoord
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I've been a vape user since 2011.
I've been a vape user since 2011.
I've purchased 3 Aegis Boost 3 mods and I can confidently say that it has been the worst mod I've ever used.
All 3 had issues ranging from fire button stopping working and magnet ring detaching to mod just dying all together after less than 3 months.
Pods and vaping experience has been great however even though I still have lots of pods lying around I will never purchase a mod again.
I do not recommend this product!
18 april 2026
Review zonder uitnodiging
Antwoord van GeekVape
Hi there,
Thank you for taking the time to share your experience, and I’m really sorry to hear about the issues you’ve encountered. We truly understand how disappointing this must be—especially as a long-time vape user since 2011 and after giving the device multiple chances. Experiencing problems such as the fire button failing, the magnet ring detaching, and the device stopping altogether within a short period is certainly not the experience we aim to provide.
We do appreciate you noting that the pods and overall vaping performance met your expectations, but we completely understand how hardware reliability is just as important. Your feedback is extremely valuable, and we will make sure it is shared with our product and quality teams for further review and improvement.
If any of the devices are still within the warranty period, we would be more than happy to look into this for you and explore possible solutions. Please feel free to reach out to our support team with your order details so we can assist you further.
We’re truly sorry again for the inconvenience caused and appreciate you bringing this to our attention.
The worst customer service
The worst customer service. No communication or contact for a month after I make my order. It was supposed to arrive a week after I made the order. I call customer service and get notified by customer service that they dont do customer service over the phone. Then I email them and they say they don't have the one i ordered in stock and if I would like another sent to me. I say yes please and the next day they cancel my order and say I need to place the order myself
31 maart 2026
Review zonder uitnodiging
Antwoord van GeekVape
We’re very sorry to hear about your experience, and we completely understand how frustrating this must have been. The lack of communication, unexpected delays, and the confusion around your replacement request are not the level of service we aim to provide.
Regarding your situation, it appears there may have been a miscommunication during the replacement process. While our team offered an alternative due to stock unavailability, your order should not have been canceled without clear confirmation and proper assistance in securing the replacement.
We sincerely apologize for the inconvenience this has caused. To get this resolved as quickly as possible, we recommend reaching out directly to our support team at store@geekvape.com with your order details so they can review your case and assist you further.
Your feedback is important to us, and we will use it to improve both our communication and order handling processes moving forward.
PESSIMO SERVIZIO
DIGIMAX acquistata a Settembre, a Dicembre da segni di malfunzionamento a Gennaio muore. Chiedo la riparazione. Mi propongono la sostituzione il 27 gennaio, specificando che avverrà in 25/35 gg lavorativi. Accetto. Ad oggi sto ancora aspettando sebbene abbia scritto piu volte al servizio clienti.
25 maart 2026
Review zonder uitnodiging
Antwoord van GeekVape
Hi, thank you for sharing your feedback, and we sincerely apologize for the delay and the inconvenience this has caused. We understand how frustrating it must be to wait longer than the initially advised 25–35 business days, especially after already experiencing an issue with your device.
Please note that replacement processing times may be affected by factors such as inventory availability and shipping arrangements, which can sometimes extend beyond the estimated timeframe. That said, this is not the experience we want you to have.
We would like to help check the status of your replacement and follow up internally for you. Kindly send us your case details (such as your ticket number or email address) via direct message so we can review this promptly and provide you with an update.
We truly appreciate your patience and thank you for giving us the opportunity to make this right.
Customer Support via web chat…
Customer Support via web chat initially, then email, has been very helpful with replacing a faulty product WENAX M2. From the outset, all info required was emailed and follow up completed. Just awaiting the replacement item now. Catherine, I’d like to personally thank you for your assistance.
9 maart 2026
Review zonder uitnodiging
Antwoord van GeekVape
Thank you so much for taking the time to share your experience!
We’re really glad to hear that our web chat and email support were helpful in assisting with your WENAX M2 replacement. Providing clear guidance and timely follow-ups is something we always strive for, so it’s wonderful to know that the process has been smooth for you so far.
We truly appreciate your kind words and it was our pleasure to assist you throughout the process. Your patience while waiting for the replacement is also greatly appreciated, and we hope it reaches you very soon so you can get back to enjoying your device.
If you need any further help in the meantime, please don’t hesitate to reach out.
Excellent customer service
Outstanding Customer Service from Geek Vape
I had an amazing experience with Geek Vape customer service. Casey was absolutely brilliant — she went above and beyond to help sort out my free code for a vape start-up kit and made the whole process smooth and stress-free. She was friendly, patient, and genuinely helpful.
Nathan also deserves a big thank you for helping to reset the code quickly and efficiently. Both advisors were professional, knowledgeable, and clearly cared about resolving the issue properly.
Fantastic service all round — keep up the awesome work! Highly recommend Geek Vape for not only great products but top-tier customer support too.
25 februari 2026
Review zonder uitnodiging
Antwoord van GeekVape
Thank you so much for taking the time to share this wonderful feedback — it truly means a lot to all of us at Geek Vape.
We’re absolutely delighted to hear that you had such a positive experience and that Casey and Nathan were able to support you smoothly throughout the process. Providing friendly, patient, and reliable assistance is exactly what we strive for, so your kind words are incredibly encouraging for our whole team.
Your recognition motivates us to continue delivering both quality products and the level of customer care our community deserves. Thank you again for your recommendation and for being part of the Geek Vape family — we truly appreciate your support! 🙌
Purchased three packs of super mesh X…
Purchased three packs of super mesh X one coils all of them were defective got in touch with a geek vape today on customer service and asked for help sent pictures and proof of item being defective I was told there was nothing they could do. They would not warranty them or help fix the problem practically,told me I wasted my money they told me they do not offer warranty on any items from geek vape, odometers, coils, tanks, batteries, power banks, all because it is a consumed product so I’ve spent many dollars on geek vape items and practically told your problem. Extremely disappointed with this company I have dealt with many companies I decided to switch from smok to geek vape in Canada because it was an easier item to get a hold of, but the customer service is disgusting. I can’t believe a company like this can treat their clients so badly if I had the option to give a negative star they would definitely be getting one extremely disappointed in this and will be making sure everyone is aware of their customer service.
15 februari 2026
Review zonder uitnodiging
Antwoord van GeekVape
First and foremost, we’re truly sorry to read about your experience. We understand how frustrating it must feel to purchase three packs of Super Mesh X1 coils and have them not perform as expected — especially after reaching out for support and feeling that your concerns were not properly addressed. That is never the experience we want for our customers.
To clarify, coils are classified as consumable products, which is why they are not covered under our standard manufacturer warranty policy. This applies across brands in the industry due to factors such as usage habits, priming methods, wattage settings, and e-liquid types, all of which can affect coil lifespan and performance. However, this does not mean your concern should be dismissed.
If you purchased the coils from an authorized retailer in Canada, we strongly recommend contacting the store directly, as most retailers can assist with defective consumables within their own return or exchange window.
Was ist das für ein dreck denken die…
Was ist das für ein dreck denken die sich das ist schön gemacht oder was der Kopf lässt sich nachdem coil wechseln so beschissen drauf schrauben das ist echt der Hammer wirklich 0 Sterne
5 februari 2026
Review zonder uitnodiging
Antwoord van GeekVape
Thank you for sharing your feedback.
We’re truly sorry to hear about your experience and understand how frustrating it must be to have difficulty reassembling the device after changing the coil. This is certainly not the experience we want for our customers.
In some cases, resistance when screwing the top back on may be related to coil alignment or threading. We would really appreciate the opportunity to look into this further and assist you directly.
Please kindly contact our After-Sales Support team at support@geekvape.com
with a short video or photo of the issue, along with your proof of purchase. Our team will carefully review the case and provide the best possible solution.
We value your feedback and hope to have the chance to restore your confidence in our products.
Best regards,
Geekvape Support Team
Absolute garbage product
Absolute garbage product. $155 for a device that also needs external batteries yet has no battery life. Uses a mini USB in 2026, comes with a tiny 1 ft charging cable. I had 3 or 4 longer mini USB cables that I hadn't donated to a museum yet, none of which work with this device. I assume they want me to buy their "magic" ones at $100/ ft. Devours juice like a 3rd year frat boy. I am thinking about taking up smoking again after the stress and expense caused by this product. Probably go back to my leaky but simple Nord.
31 januari 2026
Review zonder uitnodiging
Antwoord van GeekVape
Hi there,
Thank you for taking the time to share your honest feedback. We’re genuinely sorry to hear about the frustration you’ve experienced — that’s definitely not the kind of experience we want anyone to have with a Geekvape device.
We understand your concerns regarding battery usage, charging compatibility, and e-liquid consumption. Some of our devices are designed to use external batteries to provide higher output and customization, which can also result in increased power and e-liquid usage depending on settings and coil choice. That said, we absolutely recognize that this setup isn’t for everyone.
Regarding the charging cable, the device supports standard Mini-USB specifications and does not require proprietary accessories. We regret if this wasn’t clear or if compatibility issues caused inconvenience.
We’d really appreciate the chance to look into your specific device and setup to see if there’s anything we can help optimize or resolve. If you’re open to it, please reach out to our support team via our official website so we can assist you directly.
Thank you again for your feedback — it helps us improve, even when it’s tough to hear.
— Geekvape Team
Geekvape is TRASH
I purchased a vape through this company. Waited for 2 days to receive confirmation before I decided to email asking about my order. It took a week for someone to respond and they just sent 3 automated responses. I confronted them about my treatment and they just refunded my order without consultation. Will not be patronizing this shop again. They are absolute garbage.
Here they go trying to lie and save face. I have received no contact stating anything similar from this company directly. They refunded and canceled my order. Never even shipped it, USPS never received it. They never gave me a tracking number, nothing. I've been in contact all night, yet they ignored my emails and replied to my review. Its honestly laughable. Geekvape is a joke. Try again.
8 januari 2026
Review zonder uitnodiging
Antwoord van GeekVape
Hi,
We’re sorry to hear about your experience and understand how frustrating the delay and lack of clear communication must have been. This is not the level of service we aim to provide.
To allow us to review your order details and provide proper clarification regarding the response and refund, please reach out to us directly at store@geekvape.com
. Our team will be able to assist you further and address your concerns in detail.
Thank you for taking the time to share your feedback.
Nothing but fraud
This started back last June when received a defective vape pen for GEEKVAPE. reported within a month and said replacement would be sent. Checked numerous times between August and October due to no replacement. was told that unit no longer available was it ok to send a substitute which I approved, checked on it constantly from October til mid December and after numerous complaints was told it shipped around Dec. 16th. followed tracking number provided until it reached post facility in Georgia (sent from California) where it was held up starting Dec. 26th, filed complaint with USPS and then learned today that shipment was being held and not delivered because of counterfeit postage. DO NOT DO BUSINESS WITH THIS ORGANIZATION... I sincerely hope the USPS goes after them...
7 januari 2026
Review zonder uitnodiging
Antwoord van GeekVape
Dear Billy,
We sincerely apologize for the experience you’ve had with your replacement device. We completely understand your frustration given the delays and complications. Please be assured that the replacement unit we sent is a genuine Geekvape product, and the issue with USPS regarding postage is under investigation with our warehouse and shipping partners.
We take concerns like this very seriously and are working to resolve the matter as quickly as possible. Your feedback is invaluable, and we truly regret the inconvenience caused. If you’re open to it, we would like to assist you directly to ensure your replacement is received promptly. Please reach out to us at support@geekvape.com so we can make this right.
Thank you for your patience and understanding.
Poor quality products
I prefer to buy local. For that reason I end up buying geek fake products. I’m encouraging the local store to find a different product line because the geek vape reliability is as bad as you could possibly achieve if you tried your best to achieve putting a product line on the market that is unreliable. Constant cold solders inside the mods and tanks that leak are the mission at geek vape. Customer service behaves like some jerk, sitting around and laughing about how they refuse to stand behind their product lines. I’ve been vaping for nine years. I currently have 4 Z type tanks. All of them leak fluid badly. I’ve been through at least 10 geek vape mods. I have to take them apart and re-solder the blue wire cold solders constantly.
4 januari 2026
Review zonder uitnodiging
Antwoord van GeekVape
We’re truly sorry to read this and appreciate you taking the time to share such detailed feedback. It’s clear how frustrated and disappointed you are, especially after many years of vaping and repeated experiences with our products that did not meet expectations. That’s not the experience we ever want to deliver.
Hearing about leaking Z tanks and repeated solder issues with multiple devices is concerning, and we understand how this would completely erode trust in our brand. Your comments about reliability and build quality are taken seriously, and we assure you this feedback will be shared with our product and quality teams for review.
We’re also very sorry that your interactions with customer service left you feeling dismissed. That is unacceptable and not reflective of the standards we expect from our support team. We sincerely apologize for that experience.
While we respect your preference to shop locally, we would still like the opportunity to properly review your concerns and see if there’s any way we can assist, whether through troubleshooting, inspection, or warranty support where applicable. If you’re open to it, please reach out to us directly through our official support channels so we can look into this more closely.
Thank you again for your honesty. Feedback like yours, even when difficult to hear, is essential for us to improve.
— Geekvape Support Team
I bought an Aegis Legend 5 that quit…
I bought an Aegis Legend 5 that quit working in under 90 days. I contacted Geekvape who had me send them my defective device in exchange for a replacement under warranty. I later get a notification from USPS that the replacement Geekvape sent was found to bear counterfeit postage and the package had been seized as a result. Google “counterfeit postage Geekvape” and you’ll see this is not an isolated incident. I got the notification 5 days ago and haven’t gotten a solution from Geekvape Support thus far. They keep putting me off until their “warehouse manager” can get back to me.
20 december 2025
Review zonder uitnodiging
Antwoord van GeekVape
Hi there,
We’re truly sorry for the frustration and inconvenience this situation has caused, especially after you followed the warranty process correctly and were already without your device. We understand how concerning it is to receive a notice like this from USPS, and we completely see why the delay feels unacceptable.
Please know that this matter is being taken seriously and has been escalated internally. Our team is actively coordinating with the warehouse and shipping partners to verify what happened and determine the appropriate resolution for you. While this review process can take time, it’s only to ensure the issue is handled accurately and fairly.
We appreciate your patience and want to assure you that we are not ignoring your case. Your experience does not reflect the level of service we aim to provide, and we’re committed to following through with a proper solution.
Thank you for bringing this to our attention.
Totaler Schrott
Totaler Schrott. Ich habe den Digi Pro.An den pods reisst ständig die Plastik Schlaufe zum öffnen des Liquid Einlasses. Des weiteren sind die Pods selber absolut erbärmlich verarbeitet. Immer wieder sind pods dabei wo Liquid in den Airflow kommt.Der Rest des Gerätes ist nicht besser. Der USB C Anschluss bricht jetzt zum zweiten Mal nach weniger als drei Monaten. Der Anschluss ist offensichtlich ohne jede Entlastung direkt auf die Platine gelötet und wird nur im Gerät gehalten von ein paar winzigen Lötpunkten. Wie kann man so einen Schrott produzieren?
29 december 2025
Review zonder uitnodiging
Antwoord van GeekVape
Hi there,
We’re truly sorry to hear about your experience, and we understand how frustrating this must be—especially after multiple issues in such a short time. Your feedback regarding the pod durability, leaking concerns, and the USB-C port is taken very seriously. This is certainly not the experience we want our users to have.
We appreciate you taking the time to share such detailed feedback, as it helps our product and quality teams identify areas that need improvement. We would really like the opportunity to review your case and assist you further. Please reach out to our support team directly with your purchase details so we can explore possible solutions for you.
Thank you for bringing this to our attention, and we hope we can restore your confidence in Geekvape.
Just look at the reviews
Just look at the reviews. Look at the similarities not the differences in the reviews. Months to get orders, deceptive website about shipping times, email them and they reply that it was pre order and not in stock. Reputation for online sales is everything, screw your customers and we go elsewhere. Finally got refunded on an order made over 30 days ago after I contested the charge through BofA for deceptive business practices. Most people who I work with used Geekvape products (past tense) due to Geekvape screwing them over. RIP Geekvape and have a great Christmas there in china…. Again reputation is everything.
20 november 2025
Review zonder uitnodiging
Antwoord van GeekVape
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback, even though we understand how frustrating it has been.
We sincerely apologize for the long wait, the lack of clarity around stock status, and the disappointment this caused. That is not the experience we aim to provide, and we acknowledge that delays and miscommunication — especially regarding preorder or availability — can seriously impact trust.
While some orders may be affected by regional fulfillment, distributor timelines, or preorder listings, we recognize that this was not communicated clearly in your case, and for that we take responsibility. We’re also glad to hear that your refund has been completed, though we regret that it reached the point of needing a dispute to resolve it.
Customer trust and reputation matter greatly to us, and feedback like yours is taken seriously and shared internally to help improve transparency, order handling, and communication moving forward.
We appreciate your honesty and regret that we were unable to meet your expectations. We wish you all the best, and we hope future experiences with other brands are smoother and more positive.
— Geekvape Team
GeekVape is not Safe / Waste of Juice
Every geekvape mod I’ve had has deteriorated rapidly and all have been affected by their poor pod design causing major leakage of juice straight into the device and random firing causing a safety issue. One device I had was so full of juice, it was filling the digital screen and wasted numerous bottles of juice as well the screen began to no longer function due to the copious amounts of juice filling the device and wires. The pleather around the device also rapidly disintegrated and changed in color due to the juice constantly being on the device despite rarely letting it tip over. This is just poor pod design and bad quality plus incredibly unsafe. I then changed to a newer geekvape mod, all was well for awhile with the top fill pod design until suddenly the pods were never available and then a new pod design was released with the fill now on the side of the pod. The first pod instantly gave me issues resulting in it being thrown away after only a few days. It rapidly leaked to the point I could watch the juice seep out of the tank and suddenly the device began firing despite no button being pushed. Somehow the pod was activating the pull and causing it to burn. The next pod leaked less but still caused the random firing of the device. I’d just be holding the device and move it slightly in my hand and suddenly it would start firing like crazy and wouldn’t stop unless I pulled the pod from the device. Third pod leaked more than the second, again rapidly leaking and filling the device with juice and the random firing was worse with this one. I could not place the device in my pocket or even hold it as it would randomly begin pulling and burning incredibly hot. I just threw this device away after having around 3 or 4 devices with geekvape over the past 3ish years and will be switching to vaporesso moving forward.
19 december 2025
Review zonder uitnodiging
Antwoord van GeekVape
Hi, thank you for taking the time to share such a detailed review. We’re truly sorry to hear about your experience, especially the leakage and unexpected firing issues you described. We understand how frustrating and concerning this must have been, and we take safety-related feedback very seriously.
What you’ve outlined is certainly not the experience we aim to provide, and we regret that multiple devices and pods did not meet your expectations over time. Pod leakage and liquid ingress can affect device performance, and we appreciate you explaining how this impacted both usability and safety in your case. Your feedback regarding pod design availability and changes is also valuable and will be shared with our relevant teams for further review and improvement.
While we respect your decision to move to another brand, we genuinely thank you for your honesty and for using Geekvape products over the years. Feedback like yours helps us identify areas where we need to do better. We wish you all the best moving forward and appreciate you bringing these concerns to our attention.
Do NOT even DEAL with GEEKVAPE
ORDER 12-2-25, WAS TOLD 2 DAYS LATER ORDER WAS PRE-ORDER ITEMS. TRIED EMAILING GEEKVAPE, NO RSPONSE OTHER THAN ARGUMENTIVE WITH SAME EMAIL OVER AND OVER. (EX: Dear Valued Customer). After 8 days Geekvape CANCELED my order. On 11th day my CANCELED ORDER was READY at the Warehouse (SURPRISE). But since my Order was Canceled by Geekvape I was told I could Order, my Canceled Order AGAIN...seriously! These people DO NOT know how to run a Business OR treat there, "Valued Customers", you get the SAME email over and over and over again OR here is the icing on the cake; they tell you to email store(at)geekvape.com AND than you get, when you send an email Nhelle from Warranty OR Barbara from Sales OR Tim from God only knows. AWFUL Customer Service Lies and MORE Lies from the Technical Support if you CALL THEM. WARNING...not worth the headache!
2 december 2025
Review zonder uitnodiging
Antwoord van GeekVape
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration caused by the handling of your order. This is certainly not the experience we want any of our customers to have.
We apologize for the repeated email responses, the lack of clear updates, and the confusion regarding your order status. Your feedback shows that we fell short in communication and consistency, and we understand how upsetting it must have been to receive mixed information from different teams.
Please rest assured that we are reviewing this case internally to understand what went wrong and to prevent similar situations from happening again. If you are still interested in receiving your original order or need assistance with placing a new one, we would be more than willing to help you personally and ensure a smoother process this time.
Again, we sincerely apologize for the inconvenience and frustration this has caused. Thank you for bringing this to our attention — your feedback is important for improving our service.
Extremely Disappointing Customerservice
Extremely Disappointing Customer Service
I submitted a warranty request for a leaking Geekvape device, and the claim was approved with the ticket number Geekva-6838.
Since then, it has been nothing but frustration.
I have been trying to contact the service center for months, and every single time I receive the exact same automated response:
“We are waiting for a shipment from the warehouse.”
No updates, no solution, no timeline — just endless waiting.
For a company that sells premium products, this is extremely disappointing.
I honestly expected Geekvape to take their warranty promises seriously.
Instead, I have only been delayed, ignored, and given repetitive answers with no progress.
Conclusion:
❌ extremely slow customer service
❌ no reliability in handling warranty cases
❌ months of waiting without any resolution
❌ copy-paste responses instead of real support
Based on my experience, I cannot recommend Geekvape at all.
7 mei 2025
Review zonder uitnodiging
Antwoord van GeekVape
Thank you for sharing your feedback, and we’re truly sorry for the frustrating experience you’ve had with your warranty case. This is not the level of service we aim to provide, and we understand how disappointing it must be to wait for months without clear updates.
We sincerely apologize for the repeated responses and lack of progress — your concern should have been handled with more transparency and urgency. We appreciate you bringing this to our attention, and we will be escalating your case internally to ensure it is reviewed properly.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused. We hope to make this right for you.
Great Customer Support
Personally, I have bought 3 vapes from geekvape as they were not working fully and they offered me 3 warranty claims despite it being out of the warranty time period.
There was this lovely young woman named Cath who dealt with my issue so well and she's the reason why I had such a great day. I'm autistic and she treated me like she would've treated anyone and she was so subtle and nice and I highly reccommend buying vapes from here.
10 december 2025
Review zonder uitnodiging
Antwoord van GeekVape
Thank you so much for taking the time to share your experience with us. We’re truly happy to hear that our team was able to support you, and it means even more to know that Cath made such a positive impact on your day. She will be thrilled to hear your kind words.
We appreciate your trust in Geekvape and are grateful for your continued support. If you ever need help again, we’re always here for you. Thank you for recommending us!
I now have three GeekVape devices
I now have three GeekVape devices. They ALL develop the same problem. The tanks start leaking. Juice seeps into the electronic internals and affects their performance. Like being able to connect them to a charger. It only took a couple of weeks for the last one to start doing this.
1 december 2025
Review zonder uitnodiging
Antwoord van GeekVape
Hi
Thank you for taking the time to share your experience, and I’m truly sorry to hear about the repeated issues you’ve encountered with your devices. We understand how frustrating it must be to have multiple units develop the same problem — that’s absolutely not the quality and reliability we want for our customers.
Leaking and performance interruptions are definitely not expected behavior, and we’d really like to take a closer look to make things right. When you’re ready, please reach out to us through our official support channel with your device details and proof of purchase so we can assist you directly with troubleshooting or warranty options:
📩 support@geekvape.com
Your feedback is extremely valuable, and it helps us improve our products and user experience. Thank you again for bringing this to our attention — we’re here to help and we’d really appreciate the chance to resolve this for you.
Leaking pods
Been using a geekvape sonder q for 3 months, I suppose I should be happy it’s helped me stay smoke free but the constant leaking pods drive me mad.
Reached out to ask why this is happening & if they could recommend a vape that won’t leak but was basically told that’s just the way it is, they all leak!!
19 november 2025
Review zonder uitnodiging
Antwoord van GeekVape
Hi there, thanks for sharing your experience and congratulations on staying smoke-free — that’s something to be proud of.
We’re sorry to hear that your Sonder Q pods have been leaking. While a small amount of condensation can happen with pod devices, constant leaking isn’t expected, and we definitely want to help you get this resolved.
To assist you properly, our support team will need a few details such as the pod batch number and usage conditions. Please reach out to us at support@geekvape.com
or through the official Help Center so we can look into this and provide the best solution for you.
If you’re considering another device with stronger leak-resistance, you may also ask our support team for tailored recommendations based on your vaping style — they’ll be happy to guide you.
Thank you again for your feedback, and we hope to get this sorted for you as soon as possible. 💙
Dit is Trustpilot
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Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
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Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.