varlascooter.com Reviews 

Brand new brake rotor came in, was alrrady bent straight out of box. I had to repair it myself instead

I had placed a order for the wrong tire and the support team responded pretty fast and helped me order the correct one and even gave a discount to me then when the tire finally came I didn’t really know how to replace it so they responded pretty quick again and sent a video helping me understand what to do. Overall 10/10 customer service and very helpful the scooter is also very nice you can go fast while it still being steady. Varla does great business

The scooter came on excellent condition. Also performs well. Everything is good. Over all a great purchase.

I liked the fact that I was able to get parts and repair the scooter back to functionality but I was pretty unhappy about the fact that I had to diagnose it myself and go back and forth. I believe the whole process from diagnostic to actual fix was almost 3 weeks which is a VERY long time. There needs to be an option to have a repair shop look at it, a professional, diagnose it and varla send a part rather than someone who might not have the tools.

Sylvia has gone above and beyond to help me on multiple occasions. Scooters, just like cars, are subject to maintenance and repairs. It’s refreshing to receive such great customer service.

I ordered a motor with a tire. You sent me a tire only and charged me $150. I’ll be calling customer service. And if that doesn’t work i will dispute it with my bank because it was the wrong item and not as listed

I purchased a Varla Commuter series and after the first few weeks started experiencing a throttle that sticks. I reached out to their support email and they did not respond.

Build quality

Great quality product

Received defective scooter. None of the lights are working. Even worse, the scooter has power even when it is turned off.

Awesome scooter, great customer service while awaiting delivery.

Yeah great scooter

Excelente Scooter muy resitentes , ya es el segundo que compro y le tengo mucha confianza a los scooters de Varla, es una compra garantizada y tiene partes, accesorios y muy buen servicio al cliente.

I ordered two Eagle One scooters and one did not have a charger and the other did not have a lock clamp for the steering column. Made several attempts to get Varla to send me but they wouldn't. So, I had to pay $69 for the charger and $59 for the clamp. Very disappointed in the company. Not sure if the missing parts were on purpose due to the high costs of acquiring the parts.

I keep asking for a seat for my Eagle one Pro and I get no response. Is a seat being developed for the Pro?

Great costumer service!!! Always available and helpful
Thank you

Very nice customer service and after sales service, answers all questions we may have. Thank you Varla customer service team. Thanks Sylvie!

My Varla Scooter is less than a year old and I have had the main controller go bad as well as the rear motor. The scooter is a piece of trash! The warranty is also no good. They expect me as the customer to make all of the diagnostics and repairs. This company is not interested in customer service. Save yourself a lot of hassle and avoid this brand.

The bottom line is this an above average quality scooter so it’s worth the above average price. It has great range and speed. Very solidly built. Great braking system. I had to use customer service for a small issue and they were receptive. I would purchase again,