Vaultek Safe Reviews 

Bought a Vaultek DS2i a couple years ago for my nightstand. Love it. Had a small issue, reached out to them, handled. Shipped it to them. It was repaired, shipped back to me, total time, including shipping was just over a week. I would definitely buy a Vaultek product in the future and strongly recommend them.

Excellent warranty work. Fixed my glitching safe with a very quick turn around time. Shipped out on April 29th and got it back May 9th. VAULTEK got it on the 4th and shipped it out on the 6th.
Thank You VAULTEK!!!

Had an issue with my DS5i safe, so I emailed customer support. Vaultek offered to ship a replacement. Morgan and their entire customer service department made it effortless to resolve the issue. I can GUARANTEE that I will own many more!

Ive been eyeing their products for a while and finally decided to get one. Haven't even gotten to use it and Im already regretting it. Following the instructions and nothing works. Apps are complete trash and since I bought it on a Sat and didn't try to set it up until this morning, I'll have to wait until I get off work tomorrow to try calling. At this point, I don't know if I want to bother with service or just return it.

Excellent service and an immediate solution to my problem.

I have four LifePods model number XLP10-BK well on one unit the latch broke in half, I contacted the support team and requested help with my issue. They were quick to respond and shipped me the latch. That fixed the LifePod. Based on the customer service I received I purchased a BLP20-TG as well as a Smart Station - DS2e. Vaultek cares about the customer and stands behind their superior product. I recommend vaultek as a supplier of well built and fast biometric response to open the safe!

It is the best product of its kind. Superior technology, reliable. The customer team was fast to respond and 100% accurate. I’m really happy with this product. I owe 5 Vaultek products and I love it

The custoemr support was absolutely awesome, you can tell they know their products well as they were quickly able to help my troubleshoot.

I lost a battery case for my safe during a move and Vaultek had a replacement in the mail to me in a few days.

I recently purchased the LifePod XRC100i PLUS for my weapon. This case is fantastic especially with all the accessory packs. I had a little mix up in my order and the immediately addressed it and correct the problem. I own about 15 of the Vaultek products and love them all. I have recommended Vaultek to my friends, family members and co-workers. Really good stuff.

I bought this Vaultek safe specifically for the biometric access, and it has been exactly what I was hoping for. The fingerprint reader is quick and reliable, and being able to open it with a single touch gives me real peace of mind knowing I can access it when needed while still keeping things secure.

What really stood out, though, was the customer support. I recently opened a support ticket, and they were responsive right away. They asked a few straightforward questions, didn’t drag anything out, and stood behind their product completely. No runaround, no hassle. They sent me a replacement safe at no cost.

That kind of support is hard to come by these days. Based on both the product and how they handle their customers, I wouldn’t hesitate to recommend Vaultek to anyone looking for a solid firearm safe.

These safes are the best on the market, hands down. Know what's even better: Their service and support. Grace took care of everything I needed and then some. Tremendous products, even better people. I highly recommend and endorse.

I have not had time to put the (3) Sliders I purchased for my sons through their paces however I would like to commend Seth and his team on excellent customer service. I ordered (3) sliders and only (2) arrived even though the paper work appeared to show all (3) had shipped. I provided as much documentation and photos as I could and without question another Slider was shipped that day.
I'll let you know about the mechanical and electrical once my sons have them up and running.

Love my vaultek safes. Customer service is great. Dealt with Brandon charging pad stopped working. No issues having it replaced out with a new safe. Thank you again for the easy customer service.

What a great company! Even with a special request from Switzerland, I was treated like a friend.
Excellent products — I already have four of them.
Fantastic! Thank you.

I’ve had my Vaultek safe for well over 5 years now and I’ve had no complaints whatsoever. Recently the charging port has become damaged. It is in no way related to a manufacture defect or anything like that. From the minute you open the box you will know these products are the highest quality. My problem is due to normal wear and tear over the years, I know I was out of the warranty period but Morgan, Brandon and the rest of the Vaultek support team have made the whole process of getting my safe repaired super easy. Plus they didn’t break the bank so thanks for all your help guys!!

When I ran into issues with my initial safe purchase, I was really impressed by how flexible Vaultek was. They didn’t hesitate to help me exchange it for another model, and they stayed patient as I navigated my concerns. Every step, from their quick responses to the hassle-free replacement process, showed how committed they are to customer satisfaction. I’m so grateful for their support! In the end I think I got the safe best suited for my needs.

When I was researching which safe to buy Vaultek kept coming up as a quality product which lead me to purchase a Vaultek DS5i Smart Station safe for my nightstand. After about 1 1/2- 2 years of great performance, it developed an issue withe the 24 V power supply. I contacted the Vaultek service team and in less than 24 hrs they had a new upgraded model on its way. This far exceeded my expectations and just reaffirmed my decision to go with Vaultek was a good one. When a company stands behind their product like this it speaks volumes to their commitment to providing a quality product and their focus on customer satisfaction.
Thank you Vaultek Team!
Good job!

I just purchased 2 Vaultek safes. Although there was much trepidation on shipping, I was assisted by Vaultek associate Grace (811). She understood the issue, went out of her way and remedied the matter with immediate efficacy. Hence, I must applaud her attention to excellent customer service.
I am extremely satisfied with the safes I recently purchased respectively. Both are suited to my needs with another pending.
Vaultek is a safe company worthy of outstanding customer satisfaction. Enjoy n Be Safe.
G. Guzman

The callback system worked great. I got a call back in about 2 hours from BRANDON and he was an outstanding Customer Service Rep. He was knowledgable, personable, thorough, patient and best of all, able to resolve my problem in very short order. And the Vaultek products are all 100% top notch.