All i can say staff at Vector Air are helpful with anything what you need they will try & do there best for you also they offer you a drink tea or coffee & a chat with you. Members of Staff Julie,Kar... Toon meer
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Lees wat reviewers zeggen
Very friendly, helpful and knowledgeable staff who took pains to demonstrate and explain things carefully. The shop is also well stocked with good displays.
Most companies can deliver quickly and accurately. What separates great companies is how they respond to problems. I bought an air gun from Vector air recently, that developed a fault very soon... Toon meer
My go-to store for all things air-gun. I have bought both BB pistols and pellet rifles with no concerns about quality from this amazingly friendly crew who know their products inside out. Accessories... Toon meer
Bedrijfsgegevens
- Sportwinkel
- ook in
- Airsoftmateriaal winkel
- Buitensportwinkel
- Munitieleverancier
- Schietvereniging
- Vuurwapenwinkel
Geschreven door het bedrijf
A UK-based company that is a premium dealer of airguns, airsoft guns, optics, ammunition, and accessories, rewritten in first person: We are a leading supplier of airguns, airsoft guns, optics, ammunition, and accessories in the UK. We offer a wide range of products from top brands, including air rifles, pistols, shotguns, scopes, pellets, and BBs. We also provide expert advice and support to help customers choose the right products for their needs. We are committed to providing our customers with the highest quality products and services. We have a team of experienced staff who are knowledgeable about all aspects of airguns and airsoft guns. We also offer a wide range of services, including gun cleaning, repairs, and upgrades. If you are looking for a reliable supplier of airguns, airsoft guns, optics, ammunition, and accessories, then we are a great option. We have a wide range of products to choose from, and we are committed to providing our customers with the best possible service.
Contactgegevens
1 Leen Court, Boughton Industrial Estate, NG22 9ZD, Newark, Verenigd Koninkrijk
- info@vector-air.co.uk
- vector-air.co.uk
4,8
Uitstekend
1K reviews
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Heeft 28% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
great price and fast delivery the…
great price and fast delivery the pellet bullet trap works great
5 mei 2026
Review zonder uitnodiging
Crap scope not enough elevation for me
13 mei 2026
Review zonder uitnodiging
Used vector air for a few years now
Used vector air for a few years now. I've never had a bad experience so far.
Often the best prices in the East Midlands too.
29 mei 2026
Ordered a hill compressor
Ordered a hill compressor. Lowest price out there..next day delivery..excellent no stress service once again..
27 mei 2026
Delivery was on time professional and polite and delivered with care
They are easy to get in touch with by phone or email .they're always happy to help especially for new shooters and everything you buy online exactly what they say it is. Excellent quality at excellent prices
25 mei 2026
Rotex RM8 package Deal
Placed my order on Thursday for delivery, however after a couple of emails with Julie I decided to go in and collect the next day. Customer service from Julie and those I dealt with in the shop on Friday was second to none. I would definitely recommend and will use again in a heartbeat
28 mei 2026
Great Web Purchase Experience
I purchased a scope for my air rifle. The item was delivered in 2 days. Great product with timely delivery.
26 mei 2026
Great service very knowledgeable and…
Great service very knowledgeable and offers some great advice
26 mei 2026
Defective product
Defective product, the company does not respond to my messages!
Therefore the only option left to me is to persue this matter through the Small Claims Court, which is what I intend to do.
26 mei 2026
Antwoord van Vector Air
Dear John,
We see from your email that you ordered a scope and magazine from us in May. However, we haven't received any communication regarding a fault with your purchase.
Could you please confirm how you have attempted to contact us?
The best way to contact us is via email, which is listed on our website.
For after-sales support, please use the following email address: info@vector-air.co.uk.
Please send us relevant details of the fault you are experiencing via email so we can attempt to resolve your issue.
Edit (for transparency):
John received his order on Thursday 28th May and first attempted to contact us on Monday 1st June regarding an illumination issue.
The contact method used was our voicemail service on a day that we were closed. Our voicemail greeting clearly states both our opening hours and that voicemail is not a monitored support channel due to the volume of messages received, particularly after weekends.
John then called again later the same day, which was still outside our opening hours, and left a voicemail stating that he had heard we do not respond to messages and that he intended to proceed directly to Small Claims Court.
This review was then left on Tuesday, our first working day of the week.
To put this into context, we were given no working days to investigate, diagnose, or resolve the issue before legal action was threatened and a public review was posted.
We had not received an email, support request, or any communication through our advertised after-sales channels. The only contact was via voicemail on a day when we were closed.
After seeing the review, we replied publicly and attempted to make contact. We also attempted to return the call and sent a text message, neither of which received a response.
We are always happy to investigate faults and resolve genuine issues. However, we do ask customers to allow a reasonable opportunity for us to do so before concluding that we are unwilling to help.
For anyone reading reviews, we would simply encourage you to consider the full timeline of events before drawing your own conclusions.
As always
As always, Julie was superb both with assistance & communications.
Can not fault the service. 5*.
26 mei 2026
Always get great service from Vector…
Always get great service from Vector Air, great shop
27 januari 2026
Very good price and delivered what…
Very good price and delivered what they said would use again
25 mei 2026
Unbeatable product, price & service
The goods arrived quickly. Well packed too which is important because the goods are impact sensitive and slight damage although it does not prevent them being used it does affect performance.
VectorAir had these goods on offer at the lowest market price at the time.
8 mei 2026
Review zonder uitnodiging
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