Veezu Reviews 

Ordered a pick up for 18:00. No show. By 18:10 said on my app ETA 1 minute. Still no show. By 18:25 I called office. Said sorry you will have to wait longer! Don’t bother had to let family members down over getting to location over this. Also there was no contact from the driver to explain delay despite my number being present.

Disgusting service! Unprofessional... and 3 different bookings later still no taxi... and being told to f off

I would have given 5 stars but the driver couldnt find my place of pickup,he had to call me for directions.
Once in the car though the journey home was great,we talked non stop,
The driver was very friendly,car was very clean inside and out

I will never be a Veezu customer again after today! I booked a taxi from Veezu for a quoted £26, as this was cheaper than all other options at the time. When the driver arrived I got in the car and noticed that the drivers phone had £30.60 displayed on the screen but I assumed that was the previous fare. When I arrived at my destination I covered I had in fact been charged £30.60 and at no point had I been informed of an increase, even though it happened before the journey even started, and I want given the opportunity to turn down the job at the new price, which I would have done as that immediately made Veezu the most expensive option. I contacted Veezu via the feedback form and they blamed it on surge pricing, said it was an industry standard, and refused to do anything else. However this is more lies, surge pricing is not an industry standard, it's the unethical and morally bankrupt method introduced by the likes of Uber and analyst companies do no such pricing. Also, the companies that do use surge pricing don't apply it AFTER a fare is agreed and I have just confirmed this one the phone with Uber. Even surge pricing is applied it's at the point of agreement of service, any other price increases are for traffic or waiting times only. I'm reporting this to the licensing office of the local council and trading it to trading standards too. You've lost a customer who has used the service even before Veezu took it over the business from City Cars, for decades, and you've destroyed it in a few years and left me simply feeling stolen from!

In the past are ok show up late but I am retired and no need to rush customer service is shit. They don't care because they are in India. Local mean local.

Awful service 50 minutes late for pick up after repeated phone calls saying only minutes away. Car was smelly and dirty . No apologies for being late and felt really awkward during journey. Worst experience ever with taxi service.Shrewsbury office

Veezu’s incompetence caused my partner to miss a medical appointment he’d waited three months for. I booked the taxi by phone, confirmed every detail, and still the service fell apart.

The taxi didn’t show up. When chased 10 minutes after the agreed time, we were told the driver was “outside the house.” He wasn’t.
Next call: the driver claimed he was “at the bottom of the road.” We were already halfway down the road — still no sign of him.
Another call later, we were told he was actually at the destination, meaning the booking had been completely messed up.

This wasn’t a minor inconvenience -it was a serious failure that forced a medical appointment to be rearranged. Absolutely disgraceful service.

Driver shouted at me due to a late payment with the company fault of sending the payment link late.
Drivers do not know how to respect passengers
It was a shame to be shouted in front of my neighbour houses. I feel shame.
Very bad service and poor service quality

Booked yesterday and didn’t turn up. Do not use.

Shocking company!
Have taken 3 x payments from my mother in law who is a pensioner, leaving her unable to purchase essential shopping! When in car driver told her payments hadn’t gone through and to try another machine (his machine) all 3 payments taken!! Absolute scammer!
Fill in customer service form and hear nothing back, impossible to find somebody to speak to!!

Absolutely awful, totally unreliable. The drivers are pleasant and the vehicles clean but the booking service appalling. I will never use them again. They made me miss my doctors appointment. They never turned up, when I rang them, (they had not rung me to explain anything) they said it was because it was a shared ride. I had booked 2 days earlier, they accepted my booking and they never mentioned anything about that. Hideous experience.

Used this company in Cambridge at the weekend. Pre booked my collection after a night out. Taxi ended up being an hour late. When I called them to ask where the taxi was they said they were busy. No excuse as my taxi was pre booked. Won’t use them again

Had an appalling experience with a driver: hottest day of the year but cited it was ‘too expensive to turn on the ac’, he continually burped throughout the journey- which you can imagine was exacerbated by the heat, and then continued to complain about driving to the drop off point. Upon complaining about what was obviously poor service, I was told that my complaint was ‘unverifiable’. AVOID, AVOID, AVOID. Uber is a much better alternative and a company which wouldn’t accept offering a sub-par service; this is definitely not the case for veezu.

Booked a taxi in Ipswich for a worker to get in, booked it one hour in advance, when the car failed to turn up, I called (it was booked through their App) and was told that they don't have any cars at this time, they also told me I booked it for 09:17 and so it was in their time slot. I booked it for 09:05 and said no one books for 17 minutes past the hour. This is a clear case of over promising and under delivering, it took well over an hour and the taxi never arrived, I ended up cancelling and booking an Uber which turned up in 8 minutes. Such a shame, used to be excellent when it was Avenue, sadly now terrible service.

Couldn't get my usual taxi and needed to get my cat to the vets. Ended up booking with Veezu. I explained where I wanted to go and why and was quoted £8.40. At drop off I was told it was £13.40 (was told by a very abrasive, grumpy driver that this has because they don't add the pet until pick up??).

Got my usual taxi coming home, they charged me £7.50!!

Avoid this company. Drivers have no people skills and prices go up on route.

Truly awful. They confirmed booking but had no driver and didn’t let me know

The worst taxi service in the entire universe.
Pathetic 😡. I have to wait 40 minutes then I have to cancel it as they didn't turn up.
No punctually. No response to customers and the poorest customer service.

Pre booked 2 taxis 4 days in advance for an event we were going to, one to take us and one to pick us up. The one to take us was 20 minutes late and kept dropping drivers they found. When they turned up the driver said they weren’t really coming to our area due to road closures. Again we pre booked 4 days ago!! The one to pick us up was still searching for a driver for 40 minutes. 2 phone calls and still no driver. I was told it was a busy time of night due to the event. We at that point were the only ones waiting.

What’s the point in pre booking if no driver is allocated to the booking. In the end I cancelled and got a uber. This is a joke of a company

Completely unreliable—do not trust advance bookings!I booked a taxi two days in advance for a 12:30 AM journey, and it completely failed to show up. Booking forty-eight hours early is meant to guarantee peace of mind, but instead, I was left stranded late at night. Absolute failure of service. If you need reliable transport, look elsewhere.

I pre booked taxis for 20 people 3 months in advance and called to confirm the booking 2 days before. On the day, just one car was sent (for 20 people!) and it was 20 minutes late. When I called to find out where the other cars were, some were then dispatched but I was told they would take another 25 minutes to arrive making us over half an hour late for a reservation.

This is not the first time veezu has let me down. I won’t use them again! Unfortunately they are not reliable.