Veezu Reviews 

I pre booked taxis for 20 people 3 months in advance and called to confirm the booking 2 days before. On the day, just one car was sent (for 20 people!) and it was 20 minutes late. When I called to find out where the other cars were, some were then dispatched but I was told they would take another 25 minutes to arrive making us over half an hour late for a reservation.

This is not the first time veezu has let me down. I won’t use them again! Unfortunately they are not reliable.

Terrible service.

I booked this taxi back in September for a journey in July because I was travelling with my elderly mother and needed to make sure everything was organised well in advance. I phoned four separate times to confirm the booking and was reassured each time that it was all arranged.

On the night of the booking, the taxi simply didn’t turn up. When I contacted them, I was told it was a busy event weekend. That was exactly why I had booked almost 10 months in advance.

What’s the point of booking ahead and repeatedly confirming if the booking isn’t going to be honoured? Leaving customers stranded at the last minute is completely unacceptable, especially when an elderly passenger is involved.

Extremely disappointing and unreliable service.

Absolutely shocking these prefer pucking up of the street
Cowboy outfit!!!!

Avoid avoid avoid

***AVOID AT ALL COSTS*** If I could give minus stars, I would. I booked a Veezu cab to pick myself and my wife up to catch a pre-booked train to an airport for a flight. I made the booking with the drop-off time as the limiting factor. My booking was accepted and I was sent a confirmation message. The night before the pick-up I was sent another confirmation with an ETA 'til the pick-up the following morning. All very positive so far. On the morning in question I got confirmation of the ETA via the app. The pick-up time came and went. I phoned Veezu and they advised me that the driver was just around the corner and had transposed the last two letters of my post code...OK, right village, wrong road. "He'll be with you in a couple of minutes". Another 10mins passed and the app now showed 'searching for vehicle'. I rang Veezu again, spoke to a different operator who told me that, as it was very busy, they were struggling to find a car to accept my journey!!!! Fortunately, a friend saved the day and got us to the station in time. Veezu are a dishonest shambles. Avoid at all costs.

Recently I have used the app to book my taxi and I have selected "cash" as the payment option, but the company still reserves the funds on my credit card.
Then when I call the company to ask then to release the funds they said they can't I need to wait a week.
Last week I had to order a new credit card to stop the payment and report it as fraud to the bank, now I have to do it again.
I would not recommend entering your payment details into their system.

I booked a taxi 4 days in advance. 20 minutes before the taxi was due they called to say the app ‘has a glitch’ and charged me £10 more than the quoted fare. I paid £27 there and £37.90 back. When I complained, the driver and then controller became aggressive and made up false facts. This is a mafia firm abs should be avoided at all costs. They are ruining taxi companies over a wide geography and committing fraud.

Sometimes they turn up and sometimes they can’t be bothered. I try my hardest not to give taxi drivers my money as they’re stealing a living really.

Also what’s with accepting bookings then waiting 5 minutes to cancel them and let people just sit around.

I pre-booked a taxi two days in advance because I needed to be confident that transport was arranged.

On the morning of my journey, just 10 minutes before the scheduled pickup time, the app showed that no car had been assigned. I called their office and was told that no vehicles were available for my booking and that someone would call me back with an update. That call never came.

When I raised a complaint, the response was that pickup times are only estimates and that self-employed drivers are free to decline bookings and return them to dispatch.

This completely defeats the purpose of offering a pre-booking service. If a booking made two days in advance provides no guarantee that a driver will actually be available, then what value does pre-booking offer customers?

Based on this experience, I see no reason to pre-book with Veezu in the future. Uber would likely have been cheaper and, judging by this experience, no less reliable.

Veezu Portsmouth: This company is a disgrace.
Booked a taxi at 8.05. Phoned again at 8.25 because no show up and they say a taxi will be there in 5 minutes. I phoned again at 8.35, they said they were rebooking a taxi. This is unbelievable. Never experienced such poor service by a taxi company.
Finally the taxi arrived at 8.55 !!!!

I took a taxi and paid £13.90 pounds for a 18.1 journey miles. However, after 1 mile I had to go back home and abandon the journey and Veezu customer seevice said because I prepaid I could not get a refund so I paid 13.90 for a 5 minutes ride that would normally be 20 minutes. The Customers service team said because they arr partnering with private drivers they cant issue a refund. What a joke.

I am absolutely disgusted with this company. I have nothing against people's religion nor their hobbies but why am I being made to wait half an hour for a car because the drivers are at the mosque or that I'm being charged £2 extra to come home from work because of the World Cup. Something needs to be done to regulate this company as they are pretty much the only company that services my area (other than Uber) which most of the Veezu drivers also drive for

Was charged an extra £5 for the exact same journey and same time,was told 20% surcharge for busy time,how does 20% on top of £5.40 add up to £10.40.Cheats and swindlers,do not use them

I really wanted to use a company other than uber and the first trip was fine came in a couple of minutes was pleasant, I thought yes finally found a reliable taxi firm just as quick as uber however 3 further chances I have then waited 20 minutes to 45 minutes for a taxi and all they can say is sorry which doesnt get me to where I need to be. Using taxis for work I am on a time frame even ten minutes can feel a long time but 20 minutes I cant afford to wait around that long. When u can start getting taxis to people within ten minutes let me know ill give you another try but for now I have to stick with Uber. Gutted.

Did not show for a pre booking booked 5 days before. This meant we were late for our train and ongoing journey.

Disgusting service especially with a prebooking!

Veezu have been terrible to me. They have been taking money from my account without my consent. They also been over charging their services for shorter distances. Charging me x3 off my fair. I have now started my process of investigations. Dont share your account details with them. I have had a traumatic experience.

After ringing 2 local taxi firms who were unable to provide a taxi due to it being school run time, Veezu did, arrived on time, great communication, lovely driver. I stupidly dropped my work identity card in the taxi, I rang Veezu, the lovely lady said she would contact the driver... 25 minutes later...the driver came to my work to drop it off for me. I was so grateful & very relieved. Thanks 🙏

Continued awful experiences. Go cars was brilliant; since they switched to this cowboy outfit I will be sticking with Uber. Atrocious.

Booked a Veezu taxi on afternoon 28/6/2026 to collect me on 29/6/2026 at 11.45 for an urgent hospital appointment.
At 11.40 on 29/6/2026 no contact from Veezu, so rang them for update. They confirmed booking, but said no drivers were available and did not know when a car would be arriving, although the booking was made the previous day.
It is now 17.15 on 29/6/2026 and I have had no contact from Veezu in any form whatsoever, which shows how awfully run this company is and the contempt they show for customers.
I have used them in the past and they were ok, but they are now a load of RUBBISH.
If you need a taxi DO NOT EVER CALL VEEZU as it is guaranteed they will let you down big time.

Absolute disgrace. On 31st March booked journey and return for an event on 28th June. Reconfirmed the booking on 22nd June and received an email confirming all the details. Taxi did not arrive and when I called they could not tell me when they could get to me. Completely ruined my event.

First time used Veezu, reserved taxi to get home from train station, they cancelled the ride 15mins before we arrived by train. Will not use them again. Unreliable, false advertising and no regard for people being left stranded on a Sunday.