Veezu Reviews 

Not good sadly
Pre booked a taxi to the station
Left 45 minutes for a 20 minute trip at 6-45 am
Taxi was 16 minutes late with poor / misleading info ( was told 4/5 mins late) finally spoke to the driver who said he’d only just got the booking and was 6 minutes away
I almost missed my train
I’m older and was very very rushed and upset
When I complained politely Veezu said they can’t guarantee to arrive on time!!!! And just cited their Terms and Conditions
Needless to say I won’t use them again

I pre-booked and pre-paid a Veezu taxi for 4:05am on 20 June 2026 to get to York station for a train to London and an onward Eurostar connection. At 3:45am I received a text saying a driver was on the way, followed by another text at 3:56am with a different vehicle registration. No taxi ever arrived.

When I called Veezu at 4:08am, I was told there was actually no driver available in my area and it could take up to an hour to get one. If no driver was available, why was I sent vehicle details suggesting one had been allocated?

I had to run to the station in the early hours of the morning, only just catching my train.

Unfortunately, this is not an isolated incident. Last autumn, a pre-booked and pre-paid airport pickup from Leeds Bradford Airport also failed to show up, despite me being given the registration number of the assigned vehicle. I ended up waiting more than an hour for an alternative driver.

These experiences have convinced me that Veezu's advance booking system cannot be relied upon when you have important connections to catch. I've now deleted the app and switched to another provider.

Very disappointing.

Syed afzal was ace. arrived quickly and we had good fun on the ride home.

Booked a taxi to meet my 82 year old mother from a local train station. Left a note on the booking to say my mum is elderly and was arriving on a train. The taxi driver cancelled the booking after waiting 6 minutes and drove away. Other cars were apparently waiting for the train when my mother arrived, so it seems the driver did not check to see if the train had arrived or think that the other cars were a sign it hadn't. My mother walked a mile with a suitcase, and I was not aware of this or the cancellation. I understand the ride was not a big earner, but I do think this is a poor service and also risked my mother's safety.

On train from Gatwick to Huntingdon. 2 hours notice. Arrived at Huntingdon and unable to find driver.

Awful wretched service. Cancelled my taxi 20 minutes before my scheduled pickup time, leaving me out in the countryside with no way out. Appalling. Staff on the phone were extremely unhelpful and didn’t care. Useless, avoid and use a local taxi instead, also, I paid up front for this wretched service.

The taxi driver only wanted cash so we stopped at a cash point. The payment was also taken from my account. I rang the following day and told this was normal to hold the fare and I would be refunded in 2 days. 5 days later I have still not been refunded. I will not be using Veezoo again as 2 days earlier I ordered a taxi and taken to a cash point as the driver only wanted cash. I will use Uber next time for sure

Pre booked to go to train station and no taxi turned up, phone operator advised I wait another fifteen minutes. Not sure my train would have waited, I missed my event and paid out for trains which is very frustrating.

UNRELIABLE. DO NOT USE!! Pre booked my taxi and never showed up, even after 10 mins. Called office and said id be assigned the next taxi but couldn’t guarantee me a time. Lady apologised and said they were busy and that prebookings did not guarantee times - so what is the point?!! Ended up missing my train as a result, late for work, missed meetings. Will now cost me. Absolutely disgraceful and I won’t be using them again.

First time for me to use app, taxi arrived in 3 mins, excellent. Cab and driver also excellent.

Arranged for a taxi from my sisters house to home. I asked if I was able to bring my small dog into the taxi whilst we were on the phone and was told “yes, no problem!” Taxi came but on arrival I was told the price had gone up due to me having the dog. So paid 14.70 which is robbery as I have never been charged more than 5.70 for a taxi in the last five years for the same journey. Have complained and told customer services will get back to me.

Do not trust these to turn up when pre booked. Car was 2 mins away then cancelled and took another 45 mins to get a taxi. After many promises of it is 10 mins away.
They do not take any responsibility or ownership and all drivers are self employed and can cancel on you on a whim. Veezu don’t care about the customer just the money regardless of where it comes from pre booked or not.
They should have their licence revoked.

I’ve used Veezu a couple of times now and have found them to be reliable and keep to time. My train was delayed so I updated my new arrival time on the app and that worked well. Reasonable prices so so far so good

Driver of vehicle LO16PYH, East Suffolk District Council PHVL no. 8525 left vehicle illegally parked on and obstructing the pavement in Queen Street
Ipswich on 12/05/26 12:2043hrs to 12:46. Reported to East Suffolk District Council Licensing.

Rubbish avoid! Look at the reviews; they will leave you stranded in an area you don't know! Booked a taxi with 20 minutes' notice in Barry, waited another 20 minutes, then another 20 minutes, got called to be told it could be another 20 minutes. No wonder more people are using Uber. Absolute rubbish, avoid

Mustafa was friendly and chatty good comfortable and realiable seevice and reasonable price highly recomend

Booked a taxi at 3pm for 8:45am the next day, as wasn’t able to drive to a training course myself due to having taken medication for a dental procedure.
No-one had turned up, so by 8:55 I called and was told the taxi was on its way and would be 5 minutes. Nothing by 9:05, so I called again was told the taxi was at my house! Spoke to a variety of people on the phone as it kept cutting out, the lines were awful. I kept asking for them to slow down because if this but no luck. After several calls I managed to speak to someone I could actually hear, who told me it was the “driver partners” fault. Taxi finally arrived at 9:26, the drive was only given the job at 9:05!
Pants service- don’t waste your time!

Rang them Tue 2nd June to book a early taxi for long awaited hospital appointment on Wed 2nd for 9.20 am- Gave the address to the guy on the phone, Westward One trading Estate M50 - He said yes all booked. Taxi turned up at 8.35 but after many times telling him this was not the way to Salford/Eccles - He took me to a trading estate at Whalley range - my husband tracked my phone, he could see I was going round in circles. At one point he turned into a Shell petrol station. Driver then says it's only his 2nd day working for VEEZU - eventually I got there 9.18 - 2 mins to spare as I would have lost my appointment. I was so upset & shaking. Booked in and then went back out to pay via credit card. Upon getting home, checked my credit card. The £14.10 agreed fee they had taken £25.42 from my credit card. Never asked - I will be contacting my credit card people - Taxi home was with VEEZU before I knew about how much they had charged me. I told the taxi driver about this and he said he should have doubled checked the address with you before setting off. Taxi home same company was £11.70 but £25.42 to get there!!!

I booked a taxi yesterday at Luton Airport. The app told me the driver would arrive in 8 minutes, so i immediately started walking with my bags to the pick-up/drop-off parking area.

Since i was rushing through the airport with luggage, i didn't hear my phone ring. However, when i reached the parking area, just 3 minutes later, was greeted with a notification from Veezu informing me that my booking had been cancelled due to a "no show."

Apparently, managing to arrive at the designated pick-up point within 3 minutes somehow qualifies as not showing up. Even more impressively, i was still charged the full fare and, of course, received no refund.

Despite booking 24 hours in advance my taxi was 55 minutes late.after many calls asking where it was and getting “We are waiting for an empty one in your area”
Never how long would it be. I eventually found a very expensive way to catch my coach and will never be using Veezu again. The same thing on the same day at a very similar time happened to two other people. We both have text evidence should anyone wish to dispute our claims
This company’s reputation in Norwich is dreadful and fully earned. You have been warned.