Veezu Reviews 

I have used these people for some time.. they are more expensive than uber and bolt however they are reliable.. but this evening one of there drivers proved himself a cheat... most expensive journey home ever... i will be checking his license. Very disapointing.. however greedy nasty people are every where. So be aware.. sonetimes fixed fares are best...

I needed a taxi immediately for an appointment at 2pm because my car broke down,so I called Veezu at 13.43,a text said the car was coming. I waited until 2pm,no taxi. I tried to call to cancel and explain, which proved difficult to get past the voicemail process. After 30 minutes I finally got through to the office .
I now have to pay for my missed salon appointment because the taxi never arrived.
Years ago City Taxis and Network taxis were very reliable companies,on time, caring and helpful.
Please Veezu, will you update your taxi service to a prompt and reliable one?

Despite booking the trip the day before, the taxi failed to show. I'd had two emails and also a text on the morning. I phoned and got an outsourced operators tell me 'there were no drivers so nothing I could do.' She then advised I cancelled to get a refund as 'it isn't turning up.' Gave one star as the wasn't an option for 'zero.' Fraudulent booking taken if there was no drivers booked on the job at the time.

We booked four taxis days in advance and received confirmation, but the execution on the day was highly unreliable. Only one vehicle arrived on time. Two arrived 15 minutes late, and the fourth never showed up at all, causing significant disruption to our plans. When I called to ask where the missing vehicles were, I was told they were being "located for availability." This raises the question: what is the purpose of pre-ordering days in advance if a vehicle isn't actually allocated and ready at the agreed time?

Additionally, there seems to be an issue with how the company communicates its payment processes. We used the text payment link provided upon getting into the cars, but the drivers were visibly upset with us for using this method, explaining they don't receive the funds for five days. If a payment method causes friction for your drivers, that needs to be made clear to the customer at the time of booking, rather than making passengers feel uncomfortable during the journey. We will not being using this taxi service again.

Booking was easy. The driver arrived on time, was very pleasant to chat with and got me to my destination efficiently. All good.

Absolutely rubbish been let down on numerous occasions they allocate you a car then the drivers keep cancelling the allocation you wait ages for then to allocate you another driver and the same happens over and over again quicker and cheaper to get the bus

Oh dear - having just read the latest reviews from other customers of Veezu it's obvious I should have checked Trustpilot before booking! I pre-booked a taxi 7 days in advance using the App to take me to Manchester Airport at 3:15am (flight due to depart at 5:30am). They took a deposit from me which confirmed the booking. On the day concerned he App showed the driver was on his way and it counted down to zero minutes, but no driver showed. I waited a few minutes and we tried to contact other taxi firms but at that time of the morning were unsuccessful. Panicking somewhat as we had to get to the airport for our pre paid holiday I managed to get in touch with Veezu on the phone. I asked where the driver was only to be told that there was no driver available due to the Eid celebrations and the weather. When I said that I had pre booked, and suggested that if they knew that then they should have contacted me to enable us to make alternative arrangements, all I got was an apology. Disgraceful. I will never use this company again

Amber cars has gone down the toilet since becoming part of Veezu. Over 40 minutes waiting for a car this morning, watching on the app as the job was allocated and the drivers kept on refusing it. I ended up missing and having to pay for an appointment I could not make.

This is not the first time either, in fact this is a regular occurence with this company. The last several journeys I have attempted to book with this company have been the same experience.

After nearly 30 years of using Amber, I will now be looking for alternative transport. Though given this company appears to own all the private hires in Leeds these days, that will be harder that it seems.

Stop using this company and drive it into the ground. They do not care about customer service, so let the company fail and a new, better one come up to replace it.

Appalling booked weekly in advance and yet cant be on time today half hour late last week left my daughter at school for an hour and half how they got school contracts is beyond me needs looking into

Booked a taxi more than a day in advance . For 2-3 mins drive to the Norwich train station . The Veezu app was showing ETA 2-3 mins after the time I booked it . Then it became 7-8 mins , then 15 mins . And after 15 mins it was showing ETA 8 mins .
I ordered UBER, within 2 mins I had a taxi . Being disable I don’t need the extra stress that you have caused me.

I talked to veezu manager on the phone , originally he told me that they have 10 mins window to turn up by the time it was booked . Then he changed his mind and said that our t&c say book 1 hour in advance if you go to the train station.
I will never be using veezu ever again . You lost 2 different customers as my partner is using you as well.
BRING ABC back , I was a loyal customer to them .

Absolutely diabolical. I pre-booked a taxi to collect me from a music festival in Leeds. I was meeting friends there but I know I’d be getting a taxi home by myself so, as a woman, I thought the safest thing would be to pre-book a taxi so I wasn’t waiting around by myself in the dark having had a few drinks. Taxi booked for 11.40pm. Didn’t show. Called Veezu dozens of times and each time they said it would be with me shortly but couldn’t give me the registration number or drivers name. I had pre-paid for the taxi so I didn’t want to cancel. Veezu were aware I was a woman by myself. Eventually, after nearly a hour and a half of being fobbed off, and having found my self completely alone on the road at 1am I ordered an uber, which arrived within 3 mins, and cancelled the Veezu taxi. Do not use the pre-booking service with this taxi firm. In fact I’d just not use them full-stop. They consistently lied to me and left me in a very vulnerable and dangerous situation. And now I have to wait 5 days to be refunded as well - that’s if they even do refund me! AVOID THIS TAXI FIRM.

Unreliable. Unprofessional. Uninterested. No matter how far you 'book' in advance, all you are doing is putting in a request Veezu send to freelance drivers 20 minutes before you need the ride. If the drivers aren't interested there is NOTHING Veezu can do. Your plans will be ruined. Cares given by Veezu = less than Zero.

At best you are giving yourself a chance that someone may turn up at sonepoint

Dreadful company. If I could have left 0 stars I would have!
Prebooked and paid for an 8 seater vehicle to the airport and it never arrived! When I called for an explanation, they told me the vehicle was still at the airport with another fare!
Awful communication and customer service - I will never use this company again.
DO NOT USE VEEZU!

Dreadful. Booked a taxi to go to the station, leaving plenty of time before our train. Taxi was late. Phoned Veezu, who assured us he would be there in a few minutes. Their app indicated he was 4 minutes away. 15 minutes later, still no show. Phoned again, given the same lies.
The driver finally arrived over 40 minutes late - meaning we missed our train and our slot at the Frameless exhibition in London. The driver had been sent on another job, 5 minutes after our pick up time.
Veezu were not interested when I complained, taking no responsibility for the appalling lack of service. My advice - avoid like the plague…

prebooked my taxi and paid only to be randomly charged again 2 days later the same amount when asked why over the phone i was told to fill out a form all for me to never get a refund date, dont use the app use cash, they abuse your trust.

Terrible service often late then drivers try to rip you of charging more than the extortionate fare. £14.80 for 4 miles at 11pm so I called them fare was still an unbelievable £12.80 disgraceful monopoly hate them!

Today I booked, the taxi accepted and was 1 minute round the corner. Tell me why 10 minutes later this guy didn't show up....................called a different taxi company and although I had to pay a bit more, they were there in 5 minutes and I was home in 20 minutes

I've had taxis cancelled because I've had my cat in a carrier coming from the vets. I do put a note on there before they accept the fare
The guys that do show up are fine with the cat in carrier

I've had heavy cat litter in the taxi and been helped out, which is great

It's just not consistent enough

The times are saying one thing when you look on the app, come time to book it's suddenly completely different

Won't be using again

Took payment twice of me

I booked a taxi to the train station allowing 30min spare thinking I d get coffee etc. This was 3 days before in advance.The taxi did not turn up. When I rang she said there were no drivers. But then on the app it said driver en route 2 min, I thought I d make it! This was a fabrication the pick up time kept changing. I missed train and had to buy a new £70 ticket to London. If they can't make pick ups to stations they could at least let you know. It was with 3 days notice. Very poor.

Dreadful, driver 10 minutes late then insisted on wasting for more time putting post code in a journey 2.5 miles up the road. Repeatedly putting in wrong postcode. Arrived late for appointment and paid £9.00 for a charge quoted at £5.00 seems to be a common practice, customer service dreadful. Won’t be using again. Avoid