Veezu Reviews 

I use Veezu Newport, they turn up in reasonable time BUT some drivers charge different (higher) prices for the same journey. Same distance, same time of day - costs can change by £2 - 3 depending on the driver. They don't all take card and not all of them have a visible meter to check costs.

Very disappointed with Veezu. The company keeps introducing new policies, rules, and fare changes without properly consulting either drivers or customers. Drivers are the backbone of the business, yet their views seem to be completely ignored.

Recently, the commission/rent was increased from 13% to 20% without meaningful consultation. At a time when drivers are already facing rising fuel, insurance, and vehicle costs, this places even more financial pressure on them.

Communication from management is poor, and many of the people making these decisions appear to have little understanding of the realities of the taxi trade. Changes are implemented with little notice, creating confusion for both drivers and passengers.

Many drivers feel they are treated as numbers rather than valued partners. Without drivers, there is no taxi company, and management should start listening to the people who keep the business running every day.

I hope Veezu reviews its approach, consults drivers before making major decisions, and shows more respect for the workforce that supports its success.

Very unreliable, always late, overpriced, poor drivers

Warning: Pre-booking in advance using the App does not guarantee pickup!!
Pre-Booked a taxi to the train station 24 hours in advance. At pickup time no driver arrived and app just kept searching for available drivers. What is the use of an app that does not correctly implement pre-bookings?!? Customer support was non-existent and I was told that “Veezu can hold no responsibility for this. Our terms and conditions of service are linked in all booking confirmations and available on the app.”

Use this company regularly in Sheffield and unfortunately am almost always disappointed. The original company, City Taxis, were fine, but since they've been taken over they've turned into money grabbing inefficient idiots. I have pets which I have to take regularly to appointments with a vet in Killamarsh, and the fare is usually about £14, which is fair enough, but today I was told the fare had been preset at nearly £20, which I had no choice but to pay as I had a sick animal who needed veterinary care. No explanation for this. I will also say that most of the drivers who take me or pick me up from the vets treat me as if I'm some sort of freak because I have an animal with me; I'd just like to say I resent this very deeply. If they don't want to deal with animal lovers, they can go without my business and my regular fares. If you live in Sheffield and there's absolutely ANY way you can get to where you need to go without using this awful company, please try!

Specifically in Sheffield. Some,and I stress some, drivers are abusive and aggressive to other road users. Only this morning, I got beeped and shouted at by one driver in Sheffield because I didn't move up one millisecond after the car in front moved
They then continued to follow me very closely to intimate me. This isn't my first instance with an aggressive driver, avoid them on Sheffield roads at all costs.

Have always used Veezu in Doncaster and Sheffield,nearly always pay cash and have never had a problem in fact I would have given them 5stars ,week before last and due to my own fault had to spend £70 in one day and driver was brilliant,phoned to book again for hospital appointment for my mother asked to pay cash and was told they couldn’t be sure that driver would be on time as I was not paying on their link ,told them I will never use them again and promptly booked another firm

We were totally dissatisfied with the airport transfer service provided for our journey to and from Cardiff Airport.
When booking both journeys, I clearly stated that there would be four passengers travelling with four large suitcases and four small cases. Despite this information being provided in advance, the vehicles sent on both occasions were unsuitable for our requirements.
On 17 May, the taxi that arrived was far too small for four passengers and their luggage. Although the driver managed to fit us all in, the journey was extremely uncomfortable. Luggage had to be placed under passengers' feet, and my 9-year-old grandson was forced to sit on a suitcase for the journey.
Unfortunately, the return journey on 1 June was even worse. Despite repeatedly informing your operator that there would be four passengers with four large and four small cases, the taxi provided simply could not accommodate both the passengers and the luggage. As a result, we were forced to arrange and pay for a second taxi due to Veezu’s error
This situation was particularly distressing because we were travelling with an 86-year-old disabled gentleman and a 9-year-old child. After landing at approximately 3:00 a.m., the last thing we expected was to be faced with such an unacceptable situation and the additional expense of a second taxi.
I consider the service provided to have been wholly inadequate, unprofessional, and extremely stressful.
I would not recommend this company at all

Excellent service for us today

Booked a veezu taxi for the 29th May for 14.20,taxi was booked well in advance and it didn't turn up meaning we were going to be late for our train at 15.09,no explanation for the no show resulting in having to rush to Hull train station in our car.Discussing service

Booked two taxis in Bristol and both were no shows. It was to and from a wedding so massively inconvenient and no return taxi meant I had to walk an hour back to my hotel in the dark at night. Money has not been refunded despite saying it would take a maximum of 5 days. Completely unreliable service.

After using Veezu tonight:.., (travelling with my partnerof 30 yrs). If I had been travelling on my own(female) I would have rather walked alone and felt safer with more respect than how I felt in the 'taxi' . 40 years of using "taxis" I have NEVER felt the need to write a review of such disappointment, uncertainty and discomfort, never met such a misogynistic 'person' in my life
HE SPOILT MY LOVELY EVENING. Glad that I don't have a daughter who has to feel so much disrespect as I did as a female in England in 2026 . Be aware young ladies !

This isn't a review of Veezu itself (though I haven't had the problems others record here), but of an exceptional driver in Hull. On Wednesday he collected three of us at the Wilberforce Museum and proceeded to give my Scottish and Canadian guests an exceptional tour of downtown Hull. Informative and witty, he could present a TV programme filled with quirky bits of history. Made our day. Thank you, Magnus!!!
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Some of these drivers shouldn’t even be on the road, they don’t know what there doing, on more then one occasion in Wolverhampton I’ve looked on the map and seen my drivers literally driving past my location and taking extremely long routes to get to my location and then cancelling my ride last minute, if you need to be somewhere quick I wouldn’t recommend using there drivers at all, they’ll make what could have been a quick journey into something where your running late due to them to then running extremely late due to them cancelling your drive, leaving you having to then order a completely new one, just stick to Uber guys, save yourself the hassle of sitting around waiting as you see them progressively go further and further away from your pick up point. 0/10

I have experienced 2 previous excessive waits. Today I had booked several days in advance and had to be at my destination on time. Had I waited the taxi would have been 25 minutes late. Had to get a lift and cancel. Will be removing the app and never using again.

I booked a Veezu car for May 28 and waited outside my home, but the car arrived late and I was over charged. I won’t be using their service again.

We pre-booked a taxi but it kept saying on their app 1 minute away but it never came.
This is the second time they have let us down. Awful service from an awfull taxi service. We will never use their taxis again.

Booked a taxi for one amount and they took another amount from my account. They refused to even acknowledge the issue even though I have an invoice from them with the correct amount. Avoid like the plague or pay cash.

Worst taxi firm ive ever used prebooked a car for 11am had to be in cottingham for 11.45 at 11.15 I rang them to be told the driver was just dropping off then 10 minutes later I rang again to be told they had problems with drivers and didn't have a car luckily I had a friend take us or we'd of missed the wedding horrendous service

The fair has gone up over 30% since Since last week it's a joke . An absolute shambles of a company