Veezu Reviews 

The fair has gone up over 30% since Since last week it's a joke . An absolute shambles of a company

Pre booked a taxi the day before my hospital appointment leaving in plenty of time to ensure I arrived early.
The pick up time arrived with no sign of the car and no notification of despatch as promised by the handler.
After fifteen minutes waiting I phoned the company and was told that due to heavy traffic my car had been delayed but was on his way.
I then received a text to say the car was on route with the registration number.
A further twenty minutes passed and still no show.
I was now going to miss my appointment and had to phone the hospital to rearrange.
I then phoned Veezu again and was told once again that the car was on its way.
I then received another text and a different registration number.
Eventually 45 minutes from my booking the car arrived.
The driver profusely apologised and to be fair he was great.
He explained the delay was due to the fact that because of EID their driver numbers were down by 70% and they simply hadn’t the manpower to fulfil bookings on the day He also said that the company was well aware of the situation but continued to accept bookings despite of this.
Needless to say I will never use this company again.

Pre booked a taxi to collect me from work for in the early hours of the morning, due to lack of drivers I was left standing alone in the dark. I had prebooked my taxi in advance. When I mentioned the app is showing taxis available every 4 mins they quickly changed to 60 mins for taxis. Have used these taxis for years as there is not alot of choice In shrewsbury. Thank fully was able to get an uber within mins of booking. They dont care about women Standing in the dark in the early hours all they care about is booking as many jobs as possible even when they know they dont have enough taxis due to eid celebrations

Cambridge Veezu report. Twice in a row early 2026, no car came despite telephone robot confirming booking by text. Had to try and speak to operator and was half an hour late to trainstation both times. Very stressful
And then today a new failing. White Passat KN65 LRE despatched successfully to fetch me and wife from station, THEN DROVE OFF RIGHT IN FRONT OF ME WHILE I WAVED And GESTICULATED . The next driver said, Oh, he must have got a better job on one of his other taxi apps.....

Thanks to your company I today missed the funeral of someone I have known for 60 years. I booked a taxi last Saturday to collect myself and my mum and take us to the crematorium. This was booked for 11.15am.
At 11.25 it had not arrived and time was now getting short to make it on time so I called the Bristol office only to be told my booking did not have an allocated driver. I stressed to the operative that a needed a taxi to arrive in the next 5 minutes otherwise it would be too late. A few minutes later I then received a text to say my taxi would arrive in 14 minutes, almost half an hour after my original booking. So I called to cancel. The operative said I must be disappointed but no words are strong enough to make my feelings known.

Booked on app. ETA 4 minutes. Never arrived. Missed appointment and will have to pay a penalty. Phoned to check where taxi was and was told there were no drivers! I have used a few times before, never again.

Awful. Booked the day before to get me to the train station. No availability at the time I should have been picked up so I missed my train. Hopeless!

Cab arrived on time, excellent communication and driver was very pleasant. No complaints from us and will happily use again.

Sadly we did not have a good experience with Veezu. I booked a taxi from St Helens to Warrington on Saturday afternoon. It was very difficult to communicate but thought I had booked one taxi as requested. Two taxis arrived for our outward bound journey instead of one. The return journey was also frought with miscommunication but to be fair we were surprised the driver waited to collect us. We booked again via the app for Sunday afternoon. The driver was over 10 minutes late picking us up with no apology. The car had inadequate air conditioning on such warm day and even though we arrived at our destination we missed part of the act we were due to see because of the delay in collecting us.
The return journey was booked through the app and pre paid. We had no reason to doubt the taxi would arrive as expected. Extremely disappointed to find the return taxi had been cancelled with no explanation. When we called the response was to inform us they did not pick up from Warrington. A absolute down right lie when they picked us up the previous evening. If Warrington was not a place to pick up from, why was it accepted via the app and allowed to be paid for at 11 ish on Sunday morning and only cancelled at 21:30 that evening. We were left stranded, absolutely no customer service or apology and they tried to gain a further payment. Absolutely zero customer care, safeguarding or responsibility for their actions. In my opinion they should be struck off ever being allowed to supply taxis going forward. An absolute disgrace to the professionalism of decent hard working taxi drivers. We managed to get a fantastic uber driver who picked us up at the time they said they would in a very well maintained car. WE WILL NOT USE VEEZU AGAIN!

Taxi booked and confirmed the day before. The app showed a car getting closer but it never arrived. When I rang they claimed there was no car allocated to me. Had to wait 20 minutes for a replacement. Nowhere near good enough. Surely a basic for any taxi service is for a car to turn up!

Very pleasant driver today. Keep up the good work.

The drivers were late and doing cancellations on the phone doesn't work. The 2 drivers we did have were very polite and very apologetic, however the dispatchers are overloading the drivers. I had prebooked the taxis and they late for pick up both times. Cost was acceptable just the timings were terrible. The 3rd driver that I had cancelled was rude because the cancellation didn't go onto the system. Not my problem he didn't need to be rude to me.

Taxi never came, despite being told a white prius was on its way. Would not trust again.

Driver picked us up made it clear that he did not approve of gay people will definitely never use you again, I use thos service a lot with the people I support but no more I will find an alternative taxi firm. Crap service appalling attitude

Expensive and unreliable. I use taxis every day and lately I tried veezu. I cannot count the number of taxis that have apparently been in there way to me and cancelled while I'm standing waiting for them. Some get within 100 yards and then cancel, with no explanation or apology.

The taxi drivers are generally talkative and polite but as veezu customer service always likes to tell you "the taxi drivers are self employed, they don't work for us"

Isn't that a convenient way of not dealing with serious complaints?

It's just an app. A rubbish app with rubbish maps.

I'll be sticking with my local taxi firm from now on!

If I could give a zero star rating I would because no one showed up. When booking, payment is taken and thus one assumes therefore a car will arrive at the alloted and predetermined time. When the time approached I thought I would be able to check the location of the car that I assumed would be en-route to pick us up. To my horror I see a car is not yet even allocated. Never again. The booking system is flawed. Customers should be advised immediately if a car in not available when the advanced booking is made.

Absolutely awful company. DO NOT USE. Taxi booked a week in advance for a trip to catch train. Taxi didn't show up and a phone call 20 mins after the booked time to say they couldn't do booking. Train missed and this all bookings made in London missed. Lost over £300

Absolute rip off, went the longest way possible way home, tried to charge way over the odds for journey. Avoid this company at all costs, badge number was Bridgend County Council 130, tried to complain over phone, were not interested. Driver would not accept card payment, told us to get cash out then meter was way above what he said as he took longest route possible to my address. RIP off do not use.?

Awful services, taxi was an hour late. Leaving three women on the side of the road, after pre paying. Stick to Uber!

1 star for turning up. What a terrible.service this is driver couldn't speak English then rang the office and that wasn't any better. Will never use them again telling me farewell are now fixed prices never again hope they go bust