Vehicle Replacement Group Reviews 

I am leaving this review on behalf of a colleague who had to use your company recently.
He said Donna-Marie was brilliant with him and wanted to say thank you.
From Steve Jones

Daughter using this company …. Do they really try and source you a new replacement vehicle ? Don’t hold your breath , spoke to a dealer after they had been contacted by a member of VRG .Quote,
They appeared to be a bit clueless! Details of other vehicle passed on ..
Wot no vehicle still !

The courtesy of the lady and I was able to sort a pick up point and time that was suitable

The lady was incredibly helpful and reassuring as I hadn't got a clue what to do.
She was very kind and talked me through the process

How are there any positive reviews here ? And how is mine the only review on Google?
Disgusting service.
Clueless. Tried giving me entirely the wrong type of vehicle. More than once, over a few days. Which meant the final, agreed delivery date of the vehicle was pushed back by as many days. Then, while I'm sat waiting for said delivery, they Changed the eventual delivery date. By four days. Via text message. An hour after I was supposed to have received the vehicle! Leaving me stuck without transport. While needing to work and do multiple school runs etc. Absolutely pathetic. The lack of interest from the multiple staff I have had to keep calling, because they don't call back as arranged, again and again, is insulting. Makes you wonder how these jokers are keeping in business

I had a non fault accident in June 2023 which resulted in me acquiring a hire vehicle which was a Volvo XC90 which was perfect for my needs. ( this replaced my damaged Range Rover)The overall service from start to finish was excellent. Michael who collected the vehicle kept me informed of the collection process and was friendly and polite. Well done VRG

Lauren was superb. Sorted our car in no time and organised delivery same day. Thank you so much. Highly recommend their services.

Wow. Lucy. What a credit you are to this business, which must get so many irate customers calling due to Ageas messing around victims of the bad drivers they decide to insure.

I am irate when I’m happy… so I was boiling when I was on hold. Your calming approach - once you’d fully listened to my entire plight - meant that, even after being put back on hold; I was smiling by the end of the conversation.

You are keeper for VRG. I just hope they award you with the appropriate remuneration so as not to see you look elsewhere to see what you’re worth.

If ever you’re treated with anything less than total respect: I’d say you were worth at least £18 per hour to a business like mine.

Ali from Birmingham was great. Brilliant customer service. Car delivered when he said it would be and very polite throughout.

Very good service, very efficient and got everything sorted soon. Both agents
(Donna -Marie and Paige) were very helpful.

My vehicle delivery guy, Ali, was professional and friendly, and he told me the exact time he would be dropping off the vehicle. The vehicle arrived in an immaculate condition, this is a very professional and through car hire company. You take pictures of the car when you get it to log any scratches etc.

Spoke to Kerry one of the claims operators .. she was very helpful and explained everything I needed to know and put my mind at rest with thinks I wasn’t quite sure of … thanks again Kerry for all your help and support .. Steve Willis

Our courtesy car was delivered by Ali. His communication was great, giving an hour time slot for the following day. He turned up exactly on time and was thorough with the car handover. He explained everything and was polite and respectful.

Prompt and efficient service- much appreciated as we needed a replacement car sorted quickly and without fuss. Delivery driver Ali was friendly and helpful too.

Hollie dealt with my claim, we had contact every step of the way, if I had any questions or queries, she answered quickly which was great at such a worrying time. Everything was dealt with in the timescale they set which managed my expectations of how quickly things would be moving. The whole process I felt was handled very professionally, even when I was asking things that probably had nothing to do with Hollie's team!! Thank you

Great customer service from Sobi. Thank you for going out of your way to sort our problem out. Excellent manners very polite,
Thank you!!!

I required this hire car due to an accident that occurred early afternoon. Once the hire car was booked, VRG were quick to inform me that a car was available and able to accommodate my needs for a vehicle last minute.

When the driver, Ali arrived, he was very helpful explaining how the ignition and and the how to work the automatic gearbox as this was unfamiliar to me. I would like to highlight this as going above and beyond as this delivery occurred end of day and likely ran into his own time.

I had good experiences with Ali he was professional and checked the car took pictures and also given me a copy of collection of the hire car