Vela Survey Reviews 

Adam was super responsive and took the time to speak to me and the agent to assess what type of survey was most appropriate. It wasn't a "one size fits all" approach, unlike every other surveyor we reached out to for a quote, where the criteria seemed to be, the property is X years old therefore you need a RICs 3, without any other factors being taken into consideration.

The survey was booked in within a week and completed ahead of the deadline (we received the full report on the Sunday evening of the week the survey was conducted).

SMART also went above and beyond to answer all our queries, without seeking to charge for "add-ons".

It was a really refreshing experience.

I chose Smart Home Surveys upon suggestion from a friend and have been so happy with the results. They respond quickly, are always polite and available, the survey was clear and easy to understand even for someone like me who understands very little about this and the price was fair! Will definitely be recommending them and using their services again.

A great, efficient and very professional service, with local knowledge of the market. Thank you to Adam and the team who have helped a couple of times.

Very good. Quick and easy to arrange the survey. The survey was thorough and useful. The staff are friendly and helpful. Would recommend.

We were extremely impressed by the service provided by the Smart Home Surveys team. They were responsive, professional, and reliable throughout.

The entire process - from requesting a quote to receiving our survey report - took only 11 days. The report was comprehensive and clear, providing us with the reassurance we needed to proceed with our purchase. Thank you!

Smart Home Survey were competitively priced, I had a seamless experience, and they were happy to answer queries post survey completion.

Thoroughly professional service. Extremely friendly interactions. Had a pleasant experience with Adam and Tony.

They highlighted all key areas of concern, but pointed out the ones which are relevant for the purchase (during the consultation). Appreciate the structured process.

Excellent service and communication. Very thorough. It’s nice to work with a company that still has a human touch.

I recently worked with Adam planning a survey for an auction property. I have been impressed by his expertise, professionalism, and helpfulness. He has provided clear explanations and answered all my questions thoroughly, and he has also been extremely accommodating with scheduling. Adam’s friendly and personable approach along with his patience made this stressful process much smoother. I highly recommend Smart Home Surveys, and I will definitely be a returning customer. Thanks again, Adam!

I received a recommendation from a friend to use Smart Home Surveys and was very happy with the experience. They visited the property very quickly and gave a thorough report with photographs of everything they found. I had a very constructive and friendly conversation with Joe afterwards clarifying a couple of points. I would thoroughly recommend this service!

We used Smart Home Surveys based off a recommendation from a friend. We were super impressed with their level of detail and knowledge, and as first time buyers appreciated the opportunity to verify a couple of points raised in the report as part of the overall service.

Alex did our survey and was really helpful. The report was very througher and he was spent time with me on the phone goinh through everything with me

Avoid, very unprofessional and incompetent.

My mortgage broker recommended Smart Home Surveys to me and the experience was great from start to finish. Adam was very helpful and responsive throughout the process. The surveyor was efficient and professional and provided a thorough survey. I would recommend this company to anyone looking for a survey.

Adam and his team have been exceptional in their service and speed of response. I would highly recommend them for any home buyer surveys and will look to use them in the future again.

Joe was very helpful, professional, friendly, and trustworthy. Excellent communication and service all round!

Very professional, responsive and thorough. I am extremely satisfied with the survey they provided. I will definitely use their service again in the future.

We just had a level 3 survey done by Joe Allen-Aldus, and our contact person was Adam Pritchard. Adam was always reachable and quick to respond. Joe did an incredibly through job with the survey- super quick turnaround, incredibly detailed pictures, etc..We had a quick call with Joe after, and he was very patient and knowledgable (even referencing the floorplan on rightmove, and pointing to specific pictures on our survey to explain concepts). The attention to detail was mind-blowing. I couldn't recommend this company more for your survey.
They don't really give cost estimates (for getting certian things fixed) in writing but will give ranges over the phone, and then you're supposed to contact contractors to get more accurate figures. They have a lot of integrity and aren't going to BS just for the sake of it.

Joe Allen completed our level 3 survey. Joe was incredibly knowledgeable, provided us with all the answers we could have hoped for and more. The traffic light system on the report provided really helps to focus in on key concerns. Joe went out of his way to have an extended chat with me to ensure all questions and concerns were answered. Massive thanks to Joe for his help.

I have done a number of Hombuyer surveys with SmartHome Surveys and they are great. Adam is so very helpful. The reports are clear and use a helpful traffic light system. Surveyor advice from Alex and Max has been very useful and they go out of their way to assist.
I would recommend.