Used the platform for a few years now, in the last year it got significantly worse, and I even dare saying unusable. 95% of the classes I cannot see the teacher or she can't see me, after a few re... Toon meer
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Lees wat reviewers zeggen
For 5-6 months already, the camera only works one-sided. Or the teacher doesn't see the pupil, or the pupil doesn't see the teacher. They have been mailed several times, they keep saying they're fixin... Toon meer
My 11 year old son only started his 1 hour/week Spanish lessons 7 weeks ago. He says he learned more Spanish in 7 weeks than Frech in 7 months of secondary school schooling. I speak a bit of Spanish a... Toon meer
I inadvertently, through mu own mistake, bought many more lessons than intended. When I explained it to the folks at Verbling, and asked for a refund (which I thought would go against their normal pol... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Verbling’s mission is to empower people all over the world to become fluent in a foreign language. We use online live video technology to help people develop their skills together with teachers and students on a global scale. The teachers and students who make our mission possible are spread across six continents.
Contactgegevens
2180 Folsom Street, Suite 3, 94110, San Francisco, Verenigde Staten
- support@verbling.com
- verbling.com
2,3
Slecht
788 reviews
Geen recente geschiedenis van het vragen naar reviews
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You can read to Hindi can can help you
You can read to Hindi can I can help you
15 september 2024
Review zonder uitnodiging
Muy satisfecha.
Mi experiencia con Verbling ha sido estupenda. Ha estado casi dos años dando clases de inglés y no puedo estar más contenta.
La plataforma funciona muy bien, se pueden cambiar las clases con mucha facilidad y la profesora que tuve era maravillosa.
Además, al final necesité gestionar una situación un poco especial, ya que mi profe dejaba de dar clases, y escribí a atención al cliente y me lo solucionaron rápidamente.
Magnífica la atención de Julia en este tema: amable, profesional y muy resolutiva.
La verdad es que todo muy bien.
1 september 2024
Review zonder uitnodiging
Antwoord van Verbling
Hola, Diana.
¡Muchas gracias por tu valoración y amables palabras!
Desde Verbling siempre intentamos ofrecemos el mejor apoyo y ayuda a nuestros estudiantes. Me alegra que nuestra compañera Julia haya podido asistirte con tu consulta 😀️.
¡Te deseamos un feliz aprendizaje de inglés en nuestra plataforma!
Un saludo,
Equipo de Verbling.
Ms. Julia, the Verbling and Busuu customer support's help
I'm just grateful for what Ms. Julia did by helping me add my new PayPal email to Verbling Cash Out.
Not only was she quick, helpful, and straightforward, but she was also very caring.
So a big THANK YOU to you, dear Julia.
God bless you.
8 augustus 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Siamak,
Thank you very much for your review! 😀️
At Verbling, we always try to offer the best service and help to our users. We are glad to read that Julia helped you!
Happy future learning!
Best regards,
Busuu Team.
Julia did a wonderful job of…
Julia did a wonderful job of reinstating my credit that had expired.
Thanks Julia!
3 augustus 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Neil,
Many thanks for your review.
We're delighted to hear that you received great and fast assistance from our support team.
Your feedback means a lot to us!
All the best,
Verbling Support
Thousands of credits lost without a notification
UPDATE:
The Verbling support contacted and informed me that my credits were reactivated for another 6 months. That's why I've updated my rating. I'd really appreciate if they actually improved the user informing and the notification system to avoid such surprises for future clients.
Horrible service experience for new customers.
When you sign up for their service and buy a bunch of credits (in my case 2.6k USD), they don't inform you explicitly that these credits expire, and do so pretty soon (in 6 months). To make things worse, they don't send you a kind email in advance or even after the fact when they robbed you of all your credits. Understandably, some credits expiry policy is required, but only with adequate communication to users like other language learning platforms do.
1 juli 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Vitaliy!
Thank you so much for your feedback!
I kindly confirm that our team has already contacted you by email.
Best wishes,
Julia dealt with the problem quickly
Julia dealt with the problem quickly, courteously and efficiently.
21 juni 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Mark,
Many thanks for your review.
We're delighted to hear that you received great and fast assistance from our support team.
Your feedback means a lot to us! 😊
All the best,
Verbling Support
Verbling is an excellent site
Verbling is an excellent site - I had a small problem, self inflicted, and they were so incredibly helpful. Resolved with no problems. I love the site. I am gaining fluency far faster than I thought I would and I love my teacher Elisa. Viva Italia!
20 juni 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Toni,
Thanks for studying on Verbling!
We're glad your enjoying studying with us and with Elisa. We're also happy our Customer Satisfaction team was able to help you.
Have a lovely day,
Busuu Team
Contratei uma aula experimental de 30…
Contratei uma aula experimental de 30 minutos no dia 02/05/2024 pelo valor de US$6,48 com a professora Brittany e cancelei no mesmo dia. Até hoje não recebi o estorno do valor no meu cartão de crédito. Tentei contato com a professora nos dias 07 e 14 de maio e também não tive nenhum retorno. Muito decepcionado!
1 mei 2024
Review zonder uitnodiging
Antwoord van Verbling
Oi Dálcio,
Lamentamos muito que esteja se sentindo assim. Estamos tentando solicitar seu endereço de e-mail para que nossa equipe possa analisar a situação.
Caso ainda não tenha recebido a solicitação da Trustpilot, sinta-se à vontade para entrar em contato com team@busuu.com e mencionar esta avaliação para que ambas as equipes estejam alinhadas.
Muito obrigado,
Suporte Verbling
Antwoord van Verbling
Hi Andrew,
Thank you for the great review!
We are happy to see you enjoy using our app :)
Have a nice day,
Busuu Team
had a problem accessing the teacher…
had a problem accessing the teacher profile videos and sent an email to tech support. received a reply within a few hours with some suggested fixes and was able to solve the problem. very pleased with the both the response time and solution!
30 april 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Barbara,
Many thanks for your review.
We're delighted to hear that you received great and fast assistance from our support team.
Your feedback means a lot to us! ⭐️
All the best,
Verbling Support
i am very pleased with the help I get…
i am very pleased with the help I get both from support and my teacher. Ghere is a understanding that people have a life which influences on the ability to learn, very important 👌
23 april 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Mirja,
Thank you for taking the time to leave us a review and for sharing your feedback and experience with Verbling.
Good luck with your further studies! 💙
All the best,
Verbling Support
Excellent support
I have caused a trouble to change the email of my profile, so that I was unable to log in. The assistance service was very fast and efficient. It has fixed the trouble in a couple of hours from my email.
29 april 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Luca,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Busuu Team
The responce was fast and my concern…
The responce was fast and my concern was resolved immediately.
25 april 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Benjamin,
Thank you very much for your review. We are glad to hear that you were satisfied with our support.
We remain at your disposal for any other inquiries you might have.
Verbling Support
Exceptional Customer Service
The Customer Service Agent Mrs. Julia responded asap to my request. Specifically, in 4 minutes time from the moment I sent the email, she refunded an older payment to Verbling and she informed me via email.
17 april 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Yannis,
Thank you very much for your review and your kind words! 😀️
From Busuu, we always try to offer the best help and support to our users.
We're glad we could help you!
All the best,
Busuu Team.
I am a teacher through their platform…
I am a teacher through their platform and their customer service has always been top notch.
14 april 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Dylan,
Thank you so much for taking the time to provide us with your feedback. We appreciate your contributions as a valuable teacher on our platform and we are pleased to hear that you were satisfied with the support we provided.
Please feel free to reach out to us for any further assistance or if you have any other inquiries. We are always here to help!
Verbling Support
quickly and problem solved
21 maart 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Renata!
Thanks for reaching out to Busuu,
I'm glad that you're studying with us and that the issue you experienced was quickly resolved.
Have a lovely day,
Busuu Team.
Good Business Policy: Flexibility & Understanding
I was out of the country for 3 months with a 13 hour time difference between Asia and Mexico. Arranging sessions was too difficult; as much as I love my teacher and sessions, 10PM didn't work for me. I had pre-paid sessions expiring and requested an extension of time. Verbling graciously and willingly reinstated the expired sessions when I returned to the USA.
16 maart 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Andra,
Many thanks for taking the time to leave us a review regarding your recent experience with Verbling and with our customer support team.
We're so glad to hear that our team was able to resolve your problem.
We wish you all the best!
Verbling Support
A great experience in learning English
A great experience in learning English! You can choose from many teachers to match your preferences. It's a convenient platform.
9 maart 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Polina,
We are happy to hear you enjoy studying Verbling and interacting with our teachers.
We wish you the best of luck with your studies.
Verbling Team
Thank you for your customer support
My credits are reactivated now. As always,thank you for your support.
26 januari 2024
Review zonder uitnodiging
Antwoord van Verbling
Hi Hiley,
Thank you for taking the time to update your review.
We are sorry to hear that you had issues with the reactivation of your Verbling credits.
We are however glad to hear that you are happy with the service on our end. If we can be of assistance in the future we would love to welcome you back!
All the best,
Verbling Support
Quick response
16 januari 2024
Review zonder uitnodiging
Antwoord van Verbling
Hello Deepa,
Many thanks for your feedback.
We're happy to hear that you received great and fast assistance from our support team.
Your feedback means a lot to us!
All the best,
Busuu Team
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