Vertu Motors - Audi Hereford Reviews 

Leon made everything so easy. No pressure and everything explained well.
All the staff were very friendly.
Leon & the manager had my car wrapped with a bow & floweres when I went to collect it which was a lovely surprise.
This is my third Audi, would never drive anything else. Great car ! Thank you

Charlotte at Hereford Audi is always on the ball and very efficient. It the 4th car she has sold me and I am always delighted with my treatment from first enquiry to driving the vehicle away. Not only is Charlotte very good at her job but she has a friendly disposition and always is welcoming. Having said all the staff at Hereford Audi are professional with a friendly attitude to customers. I would not purchase a car from anywhere else.

Very helpful staff and very efficient paperless process.

Very knowledgeable staff who were very patient answering my many questions. I have been kept informed throughout the purchasing period.

Just bought a new ID Buzz. Vertu provided a slick, professional and friendly service. Highly recommended.

Impressive showroom, friendly, and not pushy sales team

I have bought my last 3 cars through Hereford Audi for the past 8 years and have always received great service. Julian and Stuart have continually been amazing. I found my car had run out of MOT and they managed to accommodate getting my car in the same day for MOT, provided me with a courtesy car so I could get to hospital to see my mother who had been taken in and also washed and hoovered my car. Their kindness and service for me the other day was invaluable to relieve the pressure that I was under and I was extremely grateful.

Friendly efficient and professional service!! Boom!!

Excellent product
Excellent service

Great service

Fantastic service, went above and beyond, from the first phone call to handover , Josh was attentive and listened and to our questions and came back with speedy response. A great experience. The salesroom experience with Josh was stellar and he even considered our disabled son and made him feel part of the handover. I would highly recommend

From the moment that I made my initial enquiry and contacted Vertu Motors the level of Customer Service and communication was of the highest quality - far exceeding my expectations of what I may reasonably expect.
Nothing was too much trouble for Thomas who assisted me throughout the buying process with attention to detail regarding documentation and options available to me - he was an absolute pleasure to deal with and a credit to the company.
I can honestly say that my experience with Vertu Motors Hereford was an absolute pleasure and without hesitation can recommend them to anyone wishing to purchase a new or second hand vehicle.

Rhys and James both very good
Looking forward to enjoying our new car
Thank you

I have used Vertu Motors Hereford (Audi Hereford) over many, many years. The sales and service staff are always courteous, knowledgeable and helpful. I always feel I have had value for money and never disappointed with how I am treated as a customer.

Great service very friendly staff helpful and knowledgeable,

Great service from choosing a car to picking it up today,
Thankyou so much to Josh, Finlay and Stuart for guiding us along to getting a great deal
We absolutely love our new Q6

Pete was fantastic. He was very helpful throughout the whole process. He helped us to get the car we wanted in less than a week. He was a great salesman. Nothing was too much trouble. Thanks Pete for all of your help throughout!

Very smooth and easy purchase. Rhys did a great job for us. Very happy

Josh is simply the definition of a trusted professional. The entire process of purchasing my first finance vehicle was enjoyable and relaxed throughout. The level and quality of information and timings was great. On collecting the car Josh ensured he spent the right amount of time with us going through the functionalities and charging bits and bobs. Ultimately the customer experience was pleasant and sincere, whilst being tailored to me and my needs. Final thanks to the wider Audi team in Josh's absence Finley and Byron were also super helpful and professional.

The purchase of solar panels four years ago meant my wife and I wanted to ensure that at least some of annual miles could be green miles. Three years ago we bought an electric mini as a second car and this has been great for local runs but a range of just 140 miles has been an issue since other members of the family all live at least 150 miles away. Our main car was a VW Passat and we wanted to replace it with a hybrid electric with a reasonable electric range and a decent sized petrol tank to remove any possible range anxiety from our journeys. Research suggested the VW Golf Hybrid as a possible option.
We visited Vertu Hereford in mid August where we met Ellis Higgleton who clearly explained the options available in terms of the VW range and possible finance involving the trade in of the Passat.
Whilst it was not possible to test drive a Hybrid Golf my wife and I test drove a petrol model with Ellis. Within a week of this initial meeting, we decided that the Golf Hybrid would meet our aims both for the immediate future and the time when we might come down to just one car.
Much of the actual purchase of the car was done online - a little daunting at first but with Ellis available at the other end of a phone to answer any queries - the process went reasonably smoothly.
The collection of the car was slightly later than we expected since its delivery from Germany had been delayed. Ellis took us through everything we needed to know and gave us some useful tips on ways managing the choice of when to use "electric only", "hybrid" or "petrol only" whilst driving the car. We did take the car out with him. Our one slight criticism about the handover was that the car had only been charged to give about 15 miles of electric range whilst an 80% charge of the battery would give roughly 60 miles.
Ellis has been most supportive over the first ten days or so having the car when we have needed assistance in getting the Volkswagen app to work properly on our phones: it is good when salesmen appreciate that their job continues after the car has leaves the dealership.