Kaleigh, the agent who I dealt with, is the most patient, helpful person I could have hoped to meet. Nothing was too much trouble even when I kept changing my mind. This car is far more automate... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Dan from Vertu in Bridgwater is as slick as they come. Professional , welcoming and no hard sales tricks. Let’s face it. You either want a car or you don’t. I can honestly say, I am delighted... Toon meer
Bedrijf heeft geantwoord
I went into Vertu Mini yesterday in Bridgwater. I didn’t have an appointment but was experiencing an issue with my app and my profile on the car. Without any hesitation the manager came straight out t... Toon meer
Bedrijf heeft geantwoord
From the initial call enquiries I was dealt with by Simon in a very professional and knowledgeable way. He was very open and honest about my own car and the car I was purchasing. He helped make the wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - BMW Bridgwater
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
The Showground, BMW, TA6 6DD, Bridgwater, Somerset, Verenigd Koninkrijk
- 0330 012 3630
4,7
Uitstekend
93 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
2 years ago I purchased a BMW 4 series…
2 years ago I purchased a BMW 4 series convertable from Matt Mcloud at Bridgwater dealership. I have loved this car and Matt was very professional, efficient and helpful throughout. This year I chose to change the vehicle. I was very interested in a Volvo but after going into BMW and speaking with Matt, I decided to choose a BMW X1. I purchased this from BMW Farnborough who were also very good as Bridgwater didn't have a model I wanted. I am looking forward to visiting the Bridgwater outlet for all my servicing needs
2 juni 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Good afternoon Jan. Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dan
A really excellent experience with Matt…
A really excellent experience with Matt at Vertu when buying a used IX3. No high pressure sales - he really listened and knew his stuff with their vehicles. I’ll definitely be back next time I’m looking for a new vehicle - thanks again!
12 juni 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Don’t buy approved used BMW from Vertu Bridgwater
Travelled approx 10 hour round trip and spent over £200 on rail fares to collect my approved used BMW and it wasn’t ready or in a fit condition as an approved used vehicle. I have had apologies from the sales team and the general manager of Bridgwater BMW has arranged for my deposit to be returned and I have a voicemail off him confirming you would also repay my train fare but I have no payment of the fare and the general manager Stephen Moore will not reply to my emails. Your values are listed as Passion - Respect - Professionalism- Integrity - Recognition - Opportunity – Commitment. Really struggling on your demonstration of Respect, Professionalism and Integrity as an organisation. If you want a quality product buy from another dealer
4 juni 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Good afternoon, George. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1C1106 Kind regards, Danielle
Purchased BMW X3
David was excellent at BMW.
Has looked after me will return.
5*****
2 april 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Hi Andy, thank you for leaving us feedback on the vehicle that you purchased from us. I am sorry that you have found a dent on the vehicle that you collected from us over 4 weeks ago. It is my understanding that you contacted us yesterday for the first time and the used car sales manager has tried to contact you this morning. I assure you that we take your feedback seriously and that we would not ignore it, our sales manager will attempt to contact you again today to get this resolved for you. Kind regards, David Duarte
Great experience all round
Great experience all round. Will was great getting the car ready within 24 hours ready for collection. Met Matt at the dealership to pick up my new 4 series, he was very knowledgeable and helpful, really nice guy. Took the car out for a drive and couldnt ask for a better service. Would definitely recommend and would use them again in the future.
29 maart 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Thank you so much for your kind words! We are so happy to hear that Matt was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Amazing service!
A special thank you to Dan, who gave exceptional service to my Husband and I! Went above and beyond to help us, we are very thankful.
4 februari 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Thank you so much for your kind words! We are so happy to hear that Dan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Excellent Customet Service
Having had indifferent experiences with BMW Bridgwater in the past, I feel the need to write a review based on a recent service that I had received. My service advisor on this occasion was Amy Spelman. She was polite, courteous and phoned me 36hrs before my service to inform me of the service duration and when my car would be ready for collection. On the day she also called to inform me that the car was ready for collection. I appreciate this kind of communication that is sometimes lacking in today's customer service. The work was completed as per my requirement and at the price quoted at the time of booking.
Overall my experience with Vertu BMW Bridgwater, from the polite receptionist to my dealings with Clare Bopko (who assisted me with an additional inquiry I had whilst at the showroom) was excellent. Kudos to the management team who have clearly improved the dealership no end from my previous visits.
7 november 2024
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Good morning Ben. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Amy, Clare and the team. We hope to see you again soon. Happy motoring, Dean
My vehicle had a recall for an airbag
My vehicle had a recall for an airbag. Excellent service from booking in my vehicle to receiving feedback from my free health check. They found pothole damage on my inner tyre which needed replacing asap. Great service, highly recommend.
11 juli 2024
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
I was sold a vehicle which isn’t…
I was sold a vehicle which isn’t registered in the UK, since raising this I have been completely ignored. Very disappointed with the poor service.
1 mei 2024
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Good morning Mr Colwill, Thank you for your feedback, We are currently Investigating your complaint and we will be in contact shortly, Kind regards, David Duarte, Head of Business
Exceptional customer service
I want to thank Jeffrey Mark in Vertu motors Bridgwater for helping me find my new mini. I was after a particular colour and model which I was unable to find at my local mini dealership.
After an online enquiry about the vehicle Jeffrey contacted me and worked effortlessly to locate the vehicle of my choice .
I picked up my new mini yesterday and love it .
Thank you so much for the communication , advice and support throughout the whole process .
Many thanks
Sharon Irving
10 april 2024
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Good morning Sharon, Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jeffrey and the team. We hope to see you again soon. Happy motoring, Chloe
Great service from Clare Bopko
17 november 2023
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Thank you so much for your kind words! We are so happy to hear that Clare was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
Bad start.
Bad start.
I requested a personalised video & never had a response.
They give you a first pre-programmed email to start with that is so long.
I then received the below response from the Head of Buisness & he still didn't sort anything.
Why do they leave these responses if they won't assist?
9 augustus 2023
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Bridgwater
Hello Mr Townsend, thank you for taking the time to leave us some feedback. We are sorry that on this occasion you were not happy with the service we have provided. I have tried to look into your enquiry but could not seem locate it in our systems, would you kindly email me directly and I will do my best to assist with your enquiry if you are still interested. David.duarte@vertumotors.com. Kindest regards, David Duarte, Head of Business.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.