I went to BMW initially to look for a car and to decide the facts and figures for a part exchange of my old car. Lauren S was absolutely amazing with explaining everything in detail, understanding e... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The entire experience went as smooth as it could. The team are fast and can provide help whenever it’s needed. Lauren handled the hand over with the keys and helped me get on my way as soon as possibl... Toon meer
Bedrijf heeft geantwoord
My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... Toon meer
Bedrijf heeft geantwoord
The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - BMW Teesside
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, Verenigd Koninkrijk
- 0330 012 3571
4,8
Uitstekend
240 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Matthew was great and very helpful
6 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Hi Aishah,
Thank you so much for your brilliant 5‑star review! We’re delighted to hear that Matthew was great and very helpful during your visit. Your feedback means a lot, and we’ll be sure to pass along your kind words to him.
Thanks again for taking the time to share your experience.
Kind regards,
Liza
Great friendly and knowledgeable staff 👏
Great friendly and knowledgeable staff 👏
7 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for your kind feedback. We’re so pleased to hear that you found our team friendly and knowledgeable. Your support means a lot to us, and we hope to welcome you again soon.
Kind regards,
Chloe
The smooth transition from looking at…
The smooth transition from looking at the car I was wanting, to purchasing it. No hassle and a really friendly sales team. Andy Rea talked through each part of the process and was brilliant.
31 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for sharing such a positive experience. It’s great to hear how seamless the whole process felt for you, from viewing the car to driving it away. A hassle‑free purchase is exactly what it should be, and it sounds like Andy made that happen with clear communication and a genuinely friendly approach.
Your feedback will mean a lot to the team — and especially to Andy. Enjoy the new car and the confidence that came with such a smooth experience.
Kind regards,
Matthew
Excellent customer service
Excellent customer service & smooth sales journey. Felt supported & much better experience than most of the other local dealerships we visited when choosing our new vehicle.
31 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for the excellent feedback. It’s great to hear you felt supported throughout the process and enjoyed such a smooth sales experience. We really appreciate your comments and are delighted we stood out from other local dealerships.
Kind regards,
Keith
Jess and the team are great!
Jess and the team are great! I only had 7 days to trade in my car with a limited budget, And Jess found me the perfect car for me! Great smooth experience. I’ve been to many different car dealers while looking for a car but BMW were like no other. Would recommend for anyone looking to drive something Better.
26 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Jess and the team. We hope to see you again soon. Happy motoring, Chloe
From the initial visit to Honda to the…
From the initial visit to Honda to the purchase of my vehicle I couldn’t fault any of the employees Jake Stansfield Luke and Andrew Rea. Phil Burford came to thank us for our new purchase when we collected the vehicle. Time taken with new Honda system not good. Too much paperwork not good for customers.
29 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Quick and Easy.
27 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
New car
From walking in the garage to collecting my new car it’s been the best experience. Luke was amazing and very accommodating. All the managers made an effort to take time out their day to come thank us for their business which I thought was very welcoming.
17 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
Was greeted at the reception offered a…
Was greeted at the reception offered a coffee while the lady went to find a salesman nothing was to much trouble and a very very clean showroom
21 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Andrew was great from start to finish…
Andrew was great from start to finish really friendly
21 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Andrew was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
James was excellent.He was informative…
James was excellent.He was informative and honest in his dealings with us.James went through all our options and was responsive to our needs for this purchase.He kept us well informed via phone calls and was very friendly.He is to be commended.
20 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Excellent service from start to finish
Excellent service from start to finish. Zain was so friendly and patient and made the process of buying my new car seamless. Thank you so much
23 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Zain was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
It was a good experience purchasing my…
It was a good experience purchasing my car, I was happy with the deal and the speed of completing the transaction.
16 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you, Mr Griffiths, for your excellent 5‑star review. We’re delighted to hear that you had a good experience purchasing your car and that you were happy with both the deal and the speed of the transaction. The team at Vertu BMW Teesside will be thrilled with your feedback. We hope you enjoy your new vehicle and look forward to welcoming you again in the future. Kind regards, Kerry
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
Well done Honda
Sales assistant very helpful and friendly. Supported me though the whole process. Assistant me in the financial side of things. On delivery of the car he showed me around the car and all it's functional parts . Well done Honda.
19 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good afternoon Jackie. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Very professional service
Very professional service with excellent customer service.
We worked together & came away with a deal that suited me with one years warranty AA coverage!!
14 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
BMW X1
Very pleased with the service we received. Special mention to Emma who went above & beyond to help us. Very professional throughout.
12 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Helpful but not pushy.
Nick was helpful but not pushy, good to deal with and knowledgeable.
5 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Nick was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
We where looked after by Jess Read from…
We where looked after by Jess Read from the Teesside branch, she was very polite, knowledgeable, and kept us updated at all times, we would certainly recommend BMW Teesside for your car and Jess to look after you.
8 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good morning, Thank you, Mr Murphy, for your fantastic 5‑star review. We’re delighted to hear that Jess looked after you so well and that her politeness, knowledge, and regular updates made the experience so positive.
Your recommendation means a great deal to the whole team at BMW Teesside, and we truly appreciate you taking the time to share your feedback. Kind regards, Kerry
Exceptional salesperson
I came along to support my partner in buying a replacement car and ended up changing mine as well a week later. Great site at Teesside, clean, good selection of new and used vehicles, along with friendly and courteous staff. A particular mention for Sean, our salesman. What a gent. Always smiling, even when things got tough, and I asked alot of tricky questions. Nothing was too much trouble for him. His communication was exceptional. His knowledge was very good. The most important was that he wasn't pushy like some can be. If he didn't know an answer he would find out. Proper old fashioned customer service from a young man. My faith restored in car sales. A true asset to this dealership. Thank you Sean for making us feel welcome and giving us a fabulous experience. It wouldn't have been the same without you.
22 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.