Vertu Motors - BMW Teesside Reviews 

Very helpful and attentive. Received all the information clearly and I’m very happy with the car.

Luke was great and the service all round was excellent. All the staff were super helpful throughout the whole experience. The car is fantastic and exactly what we asked for. Couldn’t have had a smoother, better experience.

Jess the salesperson was just so warm and friendly, she instantly put us at ease. There was no pushy sales talk, just an interest in what I wanted and honesty in what was available. My springer spaniel Alfie was also made to feel very welcome at the garage. I drove away a couple of days later in my new BMW, I’m thrilled.

Spoke with Richard and Nick, both extremely helpful and friendly. Answered all questions we had.

We had the pleasure of dealing with Samantha Charnock recently throughout the purchase of my Mini Cooper. Sam was very friendly, helpful, informative and knowledgeable, guiding me right through the purchase of my new car. Overall a great service & I love my new Mini. Great choice, so thank-you so much.

BMW staff went above and beyond throughout the process. James in particular provided an excellent customer service experience.

Salesman Nick Jimson knows his job, he reads and treats his customer with great care and attention. I never felt under pressure at any time, as a customer you are understood and really valued

I visited to buy a used e-power Qashqai. During the test drive Fin was very knowledgeable about the car and its features and was able to answer any questions I had. I was able to part exchange my 11 year old Qashqai which I used to purchase some extended warranty. The whole process was quick and effortless and they were able to have the car ready to drive away the next afternoon.

I have dealt with quite a few car showrooms over the years - this was probably the best service so far. They were efficient, did what they said they would, at all times helpful and friendly and admitted mistakes.

Came to vertu Bmw teeside to have a look for my first car, was greeted by Dean and from the very first second he was excellent. Made me and girlfriend feel very comfortable and tried to get me the best deal possible for the car I wanted. Overall great service and will definitely be back in the future.

I had a great experience james the sales rep was brilliant explained everything clearly answered any questions I had no all staff were very polite and helpful communication was excellentI was kept up to date on on when my car would arrive and when I could pick it up very easy yo deal with and didnt feel any pressure great people to deal and would recommend them to everyone.

Nick was super helpful, patient when explaining different functions and generally a helpful guy. Peter (manager) also came over to see everything was ok. Love my new hybrid juke!

Hand on heart Vertu BMW Teeside is by far the best dealership I have experienced. Whilst looking for a new Range Rover I popped over to see Vertu because of the awful customer service I had by RR and was blown away! I was greeted instantly by Sean who had a huge smile and simply asked if I needed some help. No pushy slimy sales pitch. No insincere communication just a genuinely nice chap willing to answer some questions. I still wanted a RR but I didn’t want to return to either of the two dealerships and had an open mind talking to Sean about an X3. His professionalism, friendliness, knowledge and honest approach won me over. He took me on test drives, he found potential cars but nothing was quite right. Until it was. Sean didn’t quit, he looked around after I left and sent me a vehicle he thought I might be interested in even though I had not mentioned this colour. It was fantastic! He had built such a rapport with me he identified a possible candidate that I would’ve missed. I travelled to another dealership to test drive it, twice. I refused point blank to deal with anybody other than Sean at Teeside. He is so helpful, takes his time because he cares and answers every question or finds out. He made me feel special and looked after which is exactly what I wanted. On top of this my OH was so impressed he started looking at cars and he too will only deal with Sean. I did meet the rest of his team and they too are absolutely brilliant but for this household, only Sean will do. We have dealt with a few of the big dealerships all over the country. None come close to the service at Vertu BMW Teeside! Exceptional in all areas!

Luke was very knowledgable about the products available to me. I felt that I got a good price for my car and for the new vehicle. All round good service with no pressure to buy.

Very good customer service,

From start to finish they were a pleasure to deal with especially Sam. Great communication and we love the car.

Absolutely in love with my new Countryman! Thank you so much Mini Teesside and especially Zain for your help and support. If you haven’t already, get yourself to Mini Teesside.

The salesman Adrian went above and beyond what was expected. He even came out to see me when I had an issue with the new car, getting me going which was exceptional.

Sam was exceptional.
Friendly, honest and reliable.
But most importantly.....the car....
Outstanding

James Sherris was the sales representative at Teesside Mini I can not thank him enough, He was absolutely brilliant I am 87 years old and not up with new technology He helped me all through the deal and helped me with motor insurance. He was fantastic a credit to Teesside mini. I have bought a lot of cars in 58 year's driving but he is the best sales representative I have ever had as I say can not thank him enough George Rowe