I went to BMW initially to look for a car and to decide the facts and figures for a part exchange of my old car. Lauren S was absolutely amazing with explaining everything in detail, understanding e... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieConcorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB Stockton-on-Tees, County Durham, GB
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Lees wat reviewers zeggen
The entire experience went as smooth as it could. The team are fast and can provide help whenever it’s needed. Lauren handled the hand over with the keys and helped me get on my way as soon as possibl... Toon meer
Bedrijf heeft geantwoord
My referral was dealt with by Nicholas Jimson, he was very professional, easy to deal with and straight talking which suited me very much. Everything was explained at the outset and all timescales wer... Toon meer
Bedrijf heeft geantwoord
The whole experience of purchasing my car of choice was very enjoyable and hassle free. Sean took care of us and made us very welcome, he was extremely friendly and helpful. His knowledge about the ca... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - BMW Teesside
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
Concorde Way, BMW, Preston Farm Industrial Estate, TS18 3RB, Stockton-on-Tees, County Durham, Verenigd Koninkrijk
- 0330 012 3571
4,8
Uitstekend
240 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great customer service
A few hiccups on the way but dealt with speedily and efficiently to a satisfactory conclusion
Sam was great and I would recommend this dealership
10 november 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good morning Gillian. Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
I've used vertu bmw teesside before and…
I've used vertu bmw teesside before and always had a good experience Jess read who dealt with was very friendly helpful and informative. Unfortunately on the hand over day she was unwell, so it was nice guy called Sam who did the handover. All in all a great experience
27 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Jess and sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Maddie and Eddie were brilliant and…
Maddie and Eddie were brilliant and very helpful
24 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Maddie and Eddie were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Staff were helpful and patient
Staff were helpful and patient. Explained everything fully
21 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Antwoord van Vertu Motors - BMW Teesside
Good morning. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
The sales process was fragmented
The sales process was fragmented. It felt like we had to do all the chasing. When we called, we never seemed to reach the person requested, who sometimes did not call us back.
10 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP2V2110 Kind regards, Liza.
Excellent customer service
James was great in listening to what we needed from a car - and then finding us one that would meet our needs perfectly.
He kept in touch throughout the process and made it stress free.
Would highly recommended.
17 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
A wonderful experience with Virtu…
A wonderful experience with Virtu Teesside.
Thoroughly professional and customer focused throughout.
Sam as my direct sales executive was as good as it gets, he left no stone unturned and was always a step ahead of me with my questions. He really knows his profession so well and a delight to do business with.
Also a really nice touch and experience with the senior manager Peter Cross who shared his thanks for the business one two separate occasions. That’s a first for me. Well don’t Vidtu Teesside.
The staff throughout are still friendly and top drawer thank you all.
Andrew
13 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good morning Andrew. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy the level of service that you received from Peter and the team. We hope to see you again soon. Happy motoring, Dean
Vertu Stockton were great
Eddy and Maddy at Vertu Stockton were extremely professional and helpful. They answered all my questions and walked me through the process.
I am very pleased with my new car.
29 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good morning, Brbara. Thank you so much for your kind words! We are so happy to hear that Eddy and Maddy were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Was treated with respect did not rush…
Was treated with respect did not rush me explained everything exceptional young man who sold me the car.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good morning, Anne. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
A good experience
The whole experience was one to remember in a good way the team looked after me from the start and Sam went above and beyond
6 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Sam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
Very satisfied with the whole process…
Very satisfied with the whole process from start to finish. Nothing was too much trouble and everything was explained in detail. Very happy with my new vehicle.
6 oktober 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good morning, Karin. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Excellent experience! Highly recommended!
Excellent experience! Jess was very friendly, informative and went above and beyond to accommodate our needs. Would highly recommend purchasing a car from Vertu BMW Teesside!
30 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that Jess was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Keith
Absolutely amazing customer service…
Absolutely amazing customer service from Micheal Deo, he explained everything about the car and extras if I wanted them, he was very thorough when demonstrating how the new car functioned and he talked me through how to operate the car in depth making sure I understood everything and was comfortable and happy along the way.
30 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good afternoon Wendy. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Michael and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks. Dean
All the staff and sales people were…
All the staff and sales people were very friendly and informative, nothing was too much trouble.
Very pleased with my used car- test drive and transaction was first class.
26 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
My experience felt really personalised
My experience felt really personalised and Sean was great. Something I really liked was that he was proactive, which for me personally was reassuring and important when making such a big investment.
24 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Sean and the team. We hope to see you again soon. Happy motoring, Kerry
Welcoming staff
Welcoming staff, very helpful and give enough time to ask questions.
Easy documentation including part exchange. Paid almost same price minus the hassle.
24 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Hi all. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Excellent service from all of the…
Excellent service from all of the friendly staff at the Vertu Honda site Stockton
16 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Great service from James in the sales…
Great service from James in the sales team, from first meeting to the handover of my car everything was dealt with extremely well. Loving the new car so all is good
19 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
great service
Brilliant service from staff, they were up front and didn't try and force the sale.
18 september 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - BMW Teesside
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
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