Just collected a 9 mts old evoque so early days but delighted the process so far was very easy and even though it was not a new car (nearly) got a new car hand over experience better than when we got... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie6 Cornwall Business Park West, Scorrier, Redruth, TR16 5BN Truro, Cornwall, GB
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Lees wat reviewers zeggen
Excellent experience buying our new defender. Becki was amazing and really looked after us. Thank you
Bedrijf heeft geantwoord
I found Rebecca Pastor in Sales very friendly and helpful when I enquired about purchasing a new car from Vertu.She was very knowledgeable and did everything she could to meet all my requirements.She... Toon meer
Bedrijf heeft geantwoord
I was so happy to be dealing with Nathan at Truro. He was just wonderful and sold the discovery sport to me. He was very knowledgeable, helpful and never put any pressure on me to buy the vehicle. Wh... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Automaterialenwinkel
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Vertu Motors - Land Rover Truro
Geschreven door het bedrijf
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contactgegevens
6 Cornwall Business Park West, Scorrier, Redruth, TR16 5BN, Truro, Cornwall, Verenigd Koninkrijk
- 0330 012 2078
4,6
Uitstekend
63 reviews
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5 star experience
George was very professional, sent good communications and a good handover with the car. Every question answered and he wasn't at all pushy would recommend him to everyone
17 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good morning Dave,
Thank you for taking the time to share your experience. It’s great to hear that George was professional throughout, kept communication clear, and made the handover smooth and straightforward. I’m pleased all of your questions were answered and that you felt comfortable with no pressure during the process. We really appreciate your recommendation.
Kind regards,
Dean
Great surprise to have the car…
Great surprise to have the car unveiled!!
Becki was, as usual, cheerful and informative, altogether, a fantastic day!
17 april 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Dear Adam,
Thank you for taking the time to share your feedback. We’re delighted to hear what a great surprise the vehicle unveiling was and that it made the day so special for you.
Your kind comments about Becki are much appreciated — it’s lovely to hear that she was, as always, cheerful and informative. Creating memorable and enjoyable experiences for our customers is very important to us, and we’re pleased this was a fantastic day for you.
Thank you again for choosing Land Rover Truro, and we hope you continue to enjoy your new car.
Kind regards,
Liza
Landrover Truro
The car was bought at Landrover Truro. I dealt with Connor Longworth. His knowledge of the vehicle was excellent. His communication was very good and I was kept informed of progress daily. Thank you Connor for all your hard work
2 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good afternoon Mr Rucklidge,
Thank you for taking the time to share your feedback. I’m really pleased to hear your experience at Land Rover Truro was such a positive one.
It’s great to know Connor looked after you so well. Your comments about his excellent vehicle knowledge and strong communication really stand out — being kept informed daily shows the level of care and professionalism he puts into his work. I’m delighted his hard work made the whole process smooth and reassuring for you.
Thank you again for your review — it’s very much appreciated.
Kind regards,
Dean
Honest conversation and honest car even…
Honest conversation and honest car even though brought from 300 miles away
13 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Thank you for your feedback. It’s great to hear that the experience felt honest and straightforward, even from 300 miles away. We’re delighted the car lived up to expectations and appreciate you placing your trust in us from a distance.
Many thanks,
Chloe
Very friendly service all round.
A very friendly service all round.
Connor was our Sales person and was absolutely brilliant. Thanks to you all fro a very pleasant experience. (We also love the new car!)
12 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good afternoon Clive,
Thank you for your review. I’m really pleased to hear you experienced friendly service throughout your visit — it’s great to know the team at Land Rover Truro made a positive impression.
If there’s ever anything more we can help with, we’re always here.
Kind regards,
Dean
I was so happy to be dealing with…
I was so happy to be dealing with Nathan at Truro. He was just wonderful and sold the discovery sport to me. He was very knowledgeable, helpful and never put any pressure on me to buy the vehicle.
When I made the decision to purchase, I had updates on the vehicle preparation and was always given the opportunity to ask any questions. The hand over was perfect. Thank you Nathan.
10 maart 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good morning Debbie,
Thank you so much for sharing this lovely review. It’s great to hear how well Nathan looked after you throughout the process and that you felt supported without any pressure. I’m really pleased the updates, communication and handover all made your buying experience a positive one.
Enjoy your Discovery Sport, and thank you again for taking the time to share your feedback.
Kind regards,
Dean
Salesman Connor was great from start to…
Salesman Connor was great from start to finish.
19 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Hi Darren,
Thank you for your great 5‑star review! We’re really pleased to hear that Connor was fantastic from start to finish during your experience at Land Rover Truro. Your feedback is much appreciated.
Kind regards,
Liza
Fantastic service and excellent experience
Fantastic service and great experience. From the very start of communications with Vertu nothing was too much trouble. Connor was brilliant. Everything was sorted out in a very short timeframe. I purchased my new car and am extremely pleased with it. I would wholeheartedly recommend Vertu Land Rover Truro.
21 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Thank you for your fantastic feedback! We’re delighted to hear you had such a great experience from the very start and that nothing was too much trouble. It’s wonderful to know Connor was brilliant throughout and able to get everything arranged so quickly. We’re so pleased you’re enjoying your new car, and we truly appreciate your wholehearted recommendation of Vertu Land Rover Truro.
Kind regards,
Keith
Great team down at Truro
Great team down at Truro, both the service and sales teams took the time to help me sort some issues out with my old car and get me into a new one through P/X. I was looked after through the whole process with great communication and understanding of my situation. Would thoroughly recommend the team if you have issues with an existing car and for Chang your next one.
23 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Hi Jaime,
Thank you for your fantastic 5‑star review! We’re really pleased to hear that both the service and sales teams at Land Rover Truro were able to support you with issues on your old car and help you smoothly transition into a new one through part‑exchange. It’s great to know you felt well looked after throughout the whole process, with clear communication and a real understanding of your situation.
We truly appreciate your recommendation and are delighted we could make the experience a positive one.
Kind regards,
Liza
Fabulous showroom and Darren was wonderful
Fabulous showroom and staff. The whole experience was wonderful and enjoyable. Would definitely recommend Darren who was a dream to buy our 3rd land rover from. We will be back!
10 februari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Hi Denise,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you found our showroom and team fabulous, and that your experience was both enjoyable and memorable. It’s fantastic to know that Darren made buying your third Land Rover such a pleasure — he’ll be thrilled to hear your kind words.
We truly appreciate your recommendation and your loyalty. We look forward to welcoming you back again!
Kind regards,
Liza
Excellent service from beginning to…
Excellent service from beginning to end. Connor our sales exec was very good.
30 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good afternoon.
Thank you so much for your kind words! We are so happy to hear that Connor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Yes the service with Becky was very…
Yes the service with Becky was very good, the only thing that was disappointing was when we had the hand over of the vehicle we had paid for the vehicle to have a diamond wax applied and to be cleaned. Then when we open the tailgate door it was obviously had been cleaned properly as it was quite dirty all around the door trims etc but this had nothing to do with Becky more on the maintenance team
22 januari 2026
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good afternoon David. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP4DF2301 Kind regards Dean
The whole experience was smart
The whole experience was smart, professional and welcoming.
30 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Thank you for your great review! Customer feedback is extremely important to us and your comments will be forwarded on to Management at the Dealership to enable them to share your experience with the Team. Kind regards, Dawn
How customer care should be done…
Thoroughly professional and personal experience. Excellent attention to detail and was kept fully and promptly updated with the process. Customer support from Nathan was top class with the feeling I was being actively supported in getting the best price deal rather than just being a sale. Thank you
31 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Thank you so much for your kind words! We are so happy to hear that Nathan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
All sales managers were brilliant
All sales managers were brilliant. Paul in particular was superb who competed the sale with me. Thanks again to all that helped.
30 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Thank you so much for your kind words! We are so happy to hear that Paul & the team were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
Purchase of a new vehicle.
We had excellent service from your sales team, especially Connor who dealt with us. He kept us informed on the progress of our new vehicle, and made it such a special occasion when we collected it. Thank you
19 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good afternoon, Ian .
Thank you so much for your kind words! We are so happy to hear that Connor was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
No nonsense
No nonsense, straight forward purchase of a new defender through Darren(sales)
19 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good afternoon Mark. Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Experience…
Despite issues with old car everyone worked to resolve issues which led us to purchasing a new car.
18 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
A Range Rover for me!
I took my Land Rover discovery in for a service and decided to go chat with the sales guy, Darren, to see if I might like a range Rover instead. Everyone dealt with me in a polite and professional way. As it happened, a vehicle jumped out at me and I bought it, driving it away three days later. Great company to deal with!
12 december 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Good afternoon, Trevor. Thank you so much for your kind words! We are so happy to hear that Darren was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
Very poor experience buying a new car
I enquired about a brand new in stock Range Rover in June 2025 and bought inside 5 days - I travelled over 6 hours by train to collect the car to find when I arrived that it had a fault and was unable to be driven. To give them credit, they were apologetic and put me into a courtesy car, however, it was from then on that things went down hill dramatically.
I was told that the issue would take 2 or 3 weeks to resolve - it took over 7 weeks to resolve. I understand that is not always the dealers fault and that JLR are known for issues with parts availability etc but the communication and customer service was (and remains) atrocious. On the day I was supposed to collect the car, the GM told me they would try and get some sort of goodwill gesture from JLR due to what had happened. The one thing the car did not have which I wanted was the Shadow Pack so asked for that to be supplied and fitted and they agreed.
During the following 7 weeks of next to no communication, I reached out numerous times to the sales person and eventually the general manager with mixed success. Things got so bad that I threatened to cancel as I was paying for a car I was not actually able to use - the first time I did, I was told they would cover all my costs until the car was delivered (i.e. finance payment and insurance) whilst the second time I was told they would offer me 3 years complimentary servicing.
Eventually I was told the original issue part had come in and the car was fixed but I then got various contradictory stories about the shadow pack parts not arriving, taking time to fit and them not being able to paint it for a few weeks so I told them to just send the car to me as I was fed up waiting.
I eventually called to complain as I had heard nothing back and was told that the car had left them that morning and was on its way back to me - no communication or notification of any kind despite promises that JLR repatriation team would handle all this and make the experience seamless! No one could tell me when it would arrive but at least it was on its way. Then next day the AA turned up to take the courtesy car back but I had not had my car delivered yet so I refused. Again, I chased where the car was and no one seemed to know but, lo and behold, a few hours later the car turned up on the drive! Even now, it was a comedy of errors - I had paid to get the car detailed / protected etc yet it turned up on an open transporter literally filthy inside and out. Added to that the car was missing a parcel shelf and set of headphones for the rear seat entertainment.
I took some pictures and sent them to the GM who called me back and agreed it was poor and again promised they would send on the missing parts from the delivery, the shadow pack parts and sort out the servicing for me. That was over 2 months ago and I have heard nothing since despite chasing a number of times.
It is a real shame as the car is good and the price was very competitive but the whole buying process and after sales has been a shambles from more or less the first day. In hindsight, I should have bought a train ticket home on collection day and gone elsewhere but I foolishly trusted them to sort things out. I would not recommend this dealer to anyone based on my experience.
27 juni 2025
Review zonder uitnodiging
Antwoord van Vertu Motors - Land Rover Truro
Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TP1J2110 Kind regards, Dean
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