Vertu Motors - Land Rover Truro Reviews 

I enquired about a brand new in stock Range Rover in June 2025 and bought inside 5 days - I travelled over 6 hours by train to collect the car to find when I arrived that it had a fault and was unable to be driven. To give them credit, they were apologetic and put me into a courtesy car, however, it was from then on that things went down hill dramatically.

I was told that the issue would take 2 or 3 weeks to resolve - it took over 7 weeks to resolve. I understand that is not always the dealers fault and that JLR are known for issues with parts availability etc but the communication and customer service was (and remains) atrocious. On the day I was supposed to collect the car, the GM told me they would try and get some sort of goodwill gesture from JLR due to what had happened. The one thing the car did not have which I wanted was the Shadow Pack so asked for that to be supplied and fitted and they agreed.

During the following 7 weeks of next to no communication, I reached out numerous times to the sales person and eventually the general manager with mixed success. Things got so bad that I threatened to cancel as I was paying for a car I was not actually able to use - the first time I did, I was told they would cover all my costs until the car was delivered (i.e. finance payment and insurance) whilst the second time I was told they would offer me 3 years complimentary servicing.

Eventually I was told the original issue part had come in and the car was fixed but I then got various contradictory stories about the shadow pack parts not arriving, taking time to fit and them not being able to paint it for a few weeks so I told them to just send the car to me as I was fed up waiting.

I eventually called to complain as I had heard nothing back and was told that the car had left them that morning and was on its way back to me - no communication or notification of any kind despite promises that JLR repatriation team would handle all this and make the experience seamless! No one could tell me when it would arrive but at least it was on its way. Then next day the AA turned up to take the courtesy car back but I had not had my car delivered yet so I refused. Again, I chased where the car was and no one seemed to know but, lo and behold, a few hours later the car turned up on the drive! Even now, it was a comedy of errors - I had paid to get the car detailed / protected etc yet it turned up on an open transporter literally filthy inside and out. Added to that the car was missing a parcel shelf and set of headphones for the rear seat entertainment.

I took some pictures and sent them to the GM who called me back and agreed it was poor and again promised they would send on the missing parts from the delivery, the shadow pack parts and sort out the servicing for me. That was over 2 months ago and I have heard nothing since despite chasing a number of times.

It is a real shame as the car is good and the price was very competitive but the whole buying process and after sales has been a shambles from more or less the first day. In hindsight, I should have bought a train ticket home on collection day and gone elsewhere but I foolishly trusted them to sort things out. I would not recommend this dealer to anyone based on my experience.

Nathan on sales made everything easy
The sales process was slick
A great buying experience

Nathan, the Assistant Sales Manager, was absolutely fantastic—warm, professional, and genuinely welcoming from the moment I walked in. His approach made the entire experience feel effortless.

Vertu Motors delivered exceptional service throughout. Every step of the process was smooth, transparent, and far exceeded my expectations.

Buying a car from them gave me complete peace of mind. I felt confident and well taken care of, and the level of service I received was even better than I had hoped for.

The experience was made smoothly and professional buy our your sales person Connor Longworth. All issues were dealt with very promptly and the hand over of the vehicle made very special and will remain with us and we look forward to a long and professional relationship for many years to come.

Darren Beattie was excellent. He really took the time to find the right range rover for us. Even to the exact specification and colour that suited me and my husband. All within the monthly budget we had.
He made everything really easy and easy to understand. We had outstanding service. Thankyou very much. We love our car. And will highly recommend you all to all our friends and family.

From beginning to end it was an all round brilliant experience - Steve Nolan was excellent and extremely helpful in finding the right car at the right price

Nathan was very helpful

I found Rebecca Pastor in Sales very friendly and helpful when I enquired about purchasing a new car from Vertu.She was very knowledgeable and did everything she could to meet all my requirements.She followed up and confirmed all my questions and concerns by phone and then email.I have no hesitation in recommending Becky if you are looking to purchase a new car.

Had a very good experience with vertu motors in Truro there was a cancellation on our recall as the parts were delayed.
Toby Yates the service manager got it sorted and managed to get the parts for us which we were grateful to him as I had the day booked off when I got there made me very welcome the staff there were friendly and polite and they managed to sort the car out in a day rather the two days as expected Tony went over and beyond to make sure I was looked after very happy with the great service

I took my car to Vertu Truro for an MOT, and it failed due to a supposed transmission pinion seal leak on the transfer gearbox. According to the MOT inspection manual (8.4.1 (a) (ii)), a failure requires a leak forming a 75mm puddle within five minutes. My car? A mere two drips per hour. The very next day, it passed an MOT elsewhere with only an advisory: “Oil leak, not excessive – monitor and repair if necessary.”

There wasn’t a single drop of oil on my driveway, and when I asked, the MOT station confirmed the transfer box was full. Yet, Vertu Truro not only failed the car but also labeled it unsafe to drive—a move that conveniently discourages you from seeking a second opinion. Their solution? A £1,720 bill for a new seal.

This is not just poor service; it’s outright misleading. They bank on customers not questioning their verdict. I have requested a refund of the MOT fee (£54.85), but the bigger issue is trust.

If a dealership can't even conduct an MOT fairly—a process with clear guidelines—how can you trust them with servicing or repairs? And if you wouldn’t trust them with your car, would you really buy one from them?

Avoid this dealer. Integrity matters.

I recently had a power steering fault on my Jaguar F pace, I had it recovered and taken to Vertu JLR Truro.
was contacted to say it was in for assessment once and never got no feedback the cars now been there for a week. I've contacted them and all you get is the person I dealt with is sick, so we will look into it and contact you with an update they never return the call. Customer service was exemplary when i bought the vehicle the after sales service is far from that, poor is beyond belief I think the staff are briefed to say the same excuse scenarios, All I can say is Vertu JLR Truro get a grip people pay good money for your cars and you work on commission sales I get it, but honesty is the best Policy

The worst customer service I have ever received. I have used Vertu JLR Scorrier twice in the last year and have been treated the same both times. Zero communication, you phone and phone and get no where. You email and email and get no where. Simple jobs seem to take weeks because nobody tells you what is happening. It is the basics of customer service completely lacking and you are made to feel like you are bothering and hassling them by trying to find out about your very expensive vehicle and what's happening with it. Reading all of the other reviews I am not alone in feeling like this. Who can I email an official complaint through to who will actually listen and acknowledge me? It's a shame because I love my car but it has put me off Land Rovers for life. Absolute shambles.

Purchased a 2019 BMW X3 from them for £30,000 and engine failed due to an inherent problem with the vehicle that would have been present on purchase, they haven't offered to help in any way, basically saying it's BMWs problem and not theirs. I'm now having to take legal action. I have never dealt with such an unhelpful dealership and couldn't recommend them less

We visited Truro for our regular service, this being the third vehicle we have purchased from Landrover Truro and as always we received great service from all the staff, everyone was polite and nothing was too much trouble, really great experience

Great service from everyone involved. Our car needed some work doing prior to our holiday, Vertu pulled out the stops and got the car ready, they even cleaned it for us! Everyone we came across in the retailer were friendly and polite, we even spoke to the technician who worked on the car which was a nice touch. Thank you.

Purchased car from Truro Land Rover, collected it from Exeter Land Rover (am based in Bournemouth), with an MOT having carried out the week of collection by Truro Land Rover. On the drive back with in 10 minutes I noticed loud knocking sound, reported to garage and a Land Rover assist technician came to my house next day. He said the front bushes were faulty, and that it should have failed its MOT. He then explained the Land Rover sales frequently deliver faulty vehicles as once delivered they become a warranty issue rather than a sales issue. I have also had a park brake issue in the mean time, and then been told I was not covered by the warranty.
I have been in contact for last 2 months trying to arrange a collection of the vehicle to be repaired with no suitable solution offered by garage. I also paid £500 for pointless extended warranty. The garage have strung me along for 2 months with no fix yet. They have knowingly sold me a faulty vehicle, and fraudulently MOT’d the vehicle with a fault.
Update - thanks for responding Wayne. I waited in all day yesterday only be told at 3pm they aren’t coming till this morning at 10:30. It is 11:10 now and I have again taken a day off work to stay in and they have not arrived. This is beyond a joke. No one from Vertu has any positive sense of customer service to be proactive and keep me informed as to what’s going on ! Taking the mick ! Shame it takes a negative review to spur any kind of reaction.
Update 17/09 - Vertu finally now have my car. Tried to speak to Wayne McNally at Vertu LR Truro spoke to a member of the service team who said he could see that they were waiting for some parts and could not tell me when it would be ready at 12:40 and then asked to speak to him again - they went and asked and apparently he was too busy to take my call - asked for him to call me back - no call back !!! This is the worst buying experience of my life. Please help me out Wayne, my wife is fuming, this was a present for her and it has been nothing but pain. Motor Ombudsman has now been informed.

We have received absolutely appalling service, if service is what you can call it. Booked our 4 week old RR in for 2 days of work to have the roof blind replaced. We were told the parts had been ordered. When we call (you never receive any communication from them, at all) the next day to check all is ok, we are told “all good, we shall get the parts on order”!?!?!? We say that we shall come and collect the car and wait for the parts to come and then bring it back to them. We drive up from St Ives to Scorrier in the summer traffic, wait over 20 mins just to be seen, only to be told that the cars roof lining is still down and can not be driven!!!!!!! We call time and time again, the phones are never answered. The main switchboard says they will put a call back in for us – we waited a week - no call back. The lack of communication, miscommunication and lies that we have been told is quite simply shocking. We are now in to the fourth week of them having our vehicle, ridiculous! It has got to be the worst dealership ever, its an embarrassment to Land Rover.

As stated in many many reviews below. This company is terrible. Managers should be sacked. Absolutely despicable customer service and company as a whole in Scorrier Cornwall. Been lied to time and time again. Waited well over 6 months for a new gearbox to be fitted. Only the gearbox ECU had been fitted. Over 6 months and countless lies by Wayne. Toby. And now Sam who still has not honoured his next day promise of invoices carried out to be sent to us. PLEASE DO NOT use this garage unless you buy brand new. Even then you.ll feel the heat if warranty work is needed.

Customer service well and truly non-existent not just at this dealership but with everyone at Land Rover it seems.

5 times i have called in to find out what’s going on with my vehicle - each time ‘i don’t know, i’ll find out and call you back’ but this never happens.

I want to know because its the 2nd time the car has broken down in less than a month. Today received a call its ready but no-one can tell me what’s been fixed!!! Was promised a call back, can you guess what happened?! That’s right no call back.

Add this to the fact the courtesy vehicle had a huge crack in the windscreen when collected i reported it straight away as it wasn’t on the handover - was told they are aware and its safe to drive. Fast forward a few weeks a technician comes out to do an update and tells me i shouldn’t really be driving it. So Land Rover assist get me into a local dealership to swap the car when i get there im told i’ve damaged the car and have to pay the excess. 5 hours of me phoning around with the evidence i have of the damage they eventually own up they missed it on their inspection photos. I was treated like a liar. Overall, the treatment of loyal customers is nothing short of disgusting. I am in the process of trying to make a complaint but guess what have not had a call back!!!!!

Update: Have had a call from Wayne and appreciate the honesty and apology which was all was ever required. Thank you.

Forget being able to buy a premium car and trust your main dealership. In addition to the shoddy workmanship we received in exchange for our hefty £4,000, Vertu Jaguar Landrover at Truro gave us a ‘Vehicle health check’. Except it was bogus. Despite ticking the box to say they had visually checked our battery, they somehow overlooked the 2 inches on water the battery was sitting in. Clearly their ‘health check’ is a pack of lies and should come with a health warning. DO NOT trust them with your car. Video available