Vhi Healthcare Reviews 

Stay away from this Health Insurance Provider!!!
From 2016 to 2018 I was with Laya, from 2018 to earlier this year, 2022, I was with Irish Life and had no issues at all. I managed all my family members (Wife and daughters) from my account, if I needed to contact support regarding my spouse she wouldn't need to be present and most important, those basic services like massage, vaccinations, prescriptions were always included.
Well, with VHI is completely the opposite, I mean, when they introduce you the product it seems perfect, or at least as good as the others, but it isn't.
As mentioned, one of the benefits I use the most is massage as I'm sitting all day and my back kills me, and they said "We also cover massage", BUT, they forgot to mention an important thing, while with the other providers the practitioner just needs to have an IMTA cert, with VHI you can only get massages from accredited Physiotherapists (what?!). Then, when they say they cover vaccinations and you check your claims section and that vaccination is there for you to choose (in my case chicken pox for my daughters) that doesn't mean they will cover it, at least in my case. They said my plan (Company Plan Extra Level 2 (Excess)) does not cover it, and when I checked what it covers, OMG, I was like, worst decision ever. 450€ per month for me, my wife and my 2 daughters and it doesn't have half of the stuff we were used to with the other providers. Guess what, I reached to my HR and asked them to cancel it straight away and signed back with ILH. If you're happy with them, good for you, but if you'd like real cover choose any other over this.

I was recently traveling abroad and needed to make an emergency visit to A&E. VHI were ready to assist, and acted immediately by opening a case and providing hospital with guarantees. They also provided me with an emergency SMS contact who responded immediately to all queries. This was very efficient, well organized service.

I've been with VHI for 3 years. I've generally just had great service and all bills paid. Recommended.

Doctor “Clare” was excellent

My only complaint is that everybody in the waiting room could hear the receptionist asking me personal questions for all to hear such as my
Name, Age, Address and mobile number

Very kind, efficient and professional doctors, nurses and receptionists in Swords. A true fortune to have them for a weekend emergency. 100% recommended. Thank you for your help.

Absolutely disgusting service
I’m paying VHI almost 4K a year and I rang today to get an appointment for my sick daughter …. Rang at 11am and the “answer machine “ said “waiting time 49 mins “
What’s the point in all this flash advertising if they can’t look after their own members !!!!!
I had to ring an emergency doctor on call number and got sorted
I only gave 1 star to enable me to write this review

DO NOT USE VHI.

I’m stunned at the experience we’ve had this evening. Ive had a very bad flu including nausea, pain in my abdomen, frequent bathroom visits and a fever all day. I decided to goto vhi this evening, the one in dundrum - They have yet to update their Google business info to inform people that they relocated to Carrickmines - we got there and then had to reroute to Carrickmines, expecting to be seen of course as we pay €400 PER MONTH for family healthcare insurance. The new clinic isn’t even listed on Google Maps as of now and the dundrum clinic is still live with opening times and no mention that it’s been shut down.

I was simply told, at 18:10 that they are not taking any more patients today and it is now booking only….since when ? People pay those prices and use your service due to the fact it’s a walk in urgent care clinic. What am I paying for? You close at 20:00. I was asked to detail my symptoms and the receptionist then said since they are serious I may be seen - she went to talk to the doctors and they told her to pass on their recommendation I go to a&e….refused to even come out and take a look at me. There were less than five people in the waiting area.

I was denied medical attention almost two hours before the clinic was closing and told to go to St. James - We are now on our way to sit in st. James with a 4-8 hours wait time to be seen. This is not what I pay five thousand euros a year for and I will be making a formal complaint tomorrow, We will also be cancelling our 15 year loyalty to VHI tomorrow and taking our business to Laya.

Shame on you and your nonchalant unbothered staff.

I can't even give one star for this horrible insurance company. Every claim has been rejected on the bases of pre-existing condition. They claim covid19 was a preexisting condition!!!an infectious disease ffs!!!They wanted to rob your money only they will find a reason to reject a claim
. Online doctor consultation is a joke useless!!!Dont flush your money in the toilet with these robbers.STAY AWAY

I am not in the best of health at the moment. Between one thing and anothet, l got my dates for the renewal policy mixed up and l was very distressed.
I was speaking to a lovely girl, she sorted everything out for me. She was so patient with me. 5 star service
Thank you

This insurance company is so good you wont believe is an insurance company

PLEASE BE AWARE VHI TRAVEL INSURANCE WITH COVID COVER DOES NOT COVER YOU IF YOU CANCEL YOUR HOLIDAY DUE TO BEEN A CLOSE CONTACT OF SOMEONE IN YOUR TRAVELLING PARTY WHO TEST POSITIVE (EXAMPLE: FAMILY MEMBER).
WILL ONLY COVER YOU IF YOU TEST POSITIVE.
SO AVOID THE POLICY UNLESS YOU PLAN TO TRAVEL WHEN IN CLOSE CONTACT TO SOMEONE POSITIVE.
POLICY IN PLACE SINCE DECEMBER 2021 AND WAS IN FORCE DURING THE PEAK OF PANDEMIC (XMAS AND NEW YEAR PERIOD). GOVERNMENT GUIDELINES TO SELF ISOLATE WHEN IN CLOSE CONTACT WITH SOMEONE WITH COVER.
GETS WORSE AS WILL COVER YOU WHEN TRAVELLING AND HAVE TO CURTAIL THE TRIP IF SOMEONE IN TRAVELLING PARTY TEST POSITIVE FOR COVID 19.
NOT SURE WHY THE COVID COVER FOR CLOSE CONTACT IS DIFFERENT BETWEEN CANCEL A POLICY AND CUT SHORT A TRIP.
JUST MAKING PEOPLE AWARE AS YOUR CLAIM WILL BE REFUSED.
DOES NOT GIVE PEACE OF MIND WHICH IS WHY INSURANCE IS MEANT TO EXIST.

From my personal experience, that of my partner and friends, VHI will go out of their way to avoid cover. Use any other provider in the Irish market.

Horrible experience with an online consultant. Arrogant, condescending and rude. He wrote in the notes that my English was poor. Well, I wasn’t aware that my proficiency in English language is being examined. What was actually poor was his attitude, his ability to ask the right questions and to listen. Totally not personable and made me very uncomfortable.

Was told I would be issued with a prescription for a topical antibiotic with the online doctor (still awaiting this prescription 6 hours later and they’re now closed!!). Was a waste of time as I now have to attend the swift care clinic tonight anyway as I know I need oral antibiotics.

Being a new member to VHI through a company provided benefit, we were guided to what VHI can cover and which falls under state healthcare.
Advise on how best to obtain treatment for each was precise and helpful.

Excellent service. In particular, VHI Swiftcare Swords has provided me with efficient and high quality medical care whenever I have needed them. Highly recommended, and thank you!

Incredibly slow to answer their phones. They blame coronavirus and working at home (1.5 years into the pandemic). Then you end up getting cut off. I have never encountered a company that puts so little into their customer care division as VHI International

As a client, they fob you off on an ongoing basis when you suggest an improvement to their service. They leave all communication to junior staff who have no idea of the implications despite addressing issues to seniors. In a nutshell, they simply do not give a dam, you are a number in the system and that's that. Place you business with an organisation which has the capability to listena nd learn!

VHI dental. Absolutely infuriating service. Claim submitted in April, nearly August now and still waiting. Being passed from person to person and all ask for the same information again!! After a string of emails and phone calls from me, I am still waiting. I asked politely and tried demanding for someone to call me back and no-one has. I feel like a pestering beggar and this service is costing me money!!!! I DO NOT RECOMMEND VHI DENTAL!!!!!!!

Today I received a service from online doctor. He was 11 min late. Didn't even acknowledge or apologize that he was late. I was referred to the Emergency. I had to call the online doctor for referral sent via email as my app didn't download. I waited more than 18min and they weren't able solve my issues. I am a Google employee and our service should be platinum. Not even close! I will raise this to People ops internally too.

Horrible useless service for online consultant.
They have many useless services that waste everyone’s life. I prefer Irish health over VHI any day of the year