Viabenefits Reviews 

The chat agent was very knowledgable and helpful! She was patient and kind! The response time was very quick. I have always have amazing chat agents when I chat with Viabenefits! I wish all of the other agents from the different companies I have chatted with were as wonderful as ViaBenefit agents are!

The agent was very helpful in resolving my issues.

The agent I spoke with, Abbie, fully answered every question I posed. She was extremely knowledgeable, courteous and professional. The service I received was top notch and I can expect any questions I have in the future to be addressed in the same manor

Excellent service, quick and easy navigating sites, live agent was knowledgeable and thorough. My issue was resolved without problem.

Thanks

i had a specific question about reinbursements and Rene spent a lot of time assisting me. Very friendly and knowledgable

Very responsive and took the time to answer my questions.

Evelyn was great! She walked me through what I hadn't been able to figure out - terrific!

Got through to a live person on the chat almost immediately who provided a resolution

There was an issue on the website with selecting auto reimbursement. I did a live chat, and the person resolved the issues quickly and professionally.

Evelyn was prompt, personable, and helpful via website chat. When the information I wanted wasn't available, she promptly took ownership and created a case for me. My interactions with Via Benefits have been positive on multiple occasions as I navigate my way through the health insurance adventure.

Got right to the issue and provided information I was needing

The person that helped me was knowable, experienced and very helpful. She was patient and told me what to do to resolve my issue.

I had several questions regarding my account. Thanks to Evelyn for her patience and understanding while talking me through steps needed to correct the issues.

This is my first experience with Viabenefits and I wish it would be my last. Talk about dotting your i's and crossing your t's. They only cover dental and vision until a person on the meets the $1,700 IRS limit, and then you have to validate by uploading an E.O.B. from your carrier for each person covered. I don't know how that is going to work out yet, because I just uploaded the E.O.B's. I have procrastinated because their whole process is not user friendly.

Let's talk about charges. It doesn't matter that the charge is from the dentist or the eye doctor you will need to submit every, and I do mean every single receipt. I never had to do this with other FSA accounts.

I have yet to experience the medical, but I'm not looking forward to it. I believe I will have to pay out of pocket then try to collect what I paid out from Viabenefits. Did I mention they are great at taking your money, but it's like pulling teeth to pay it out. Plus, if you don't act fast enough they lock your card.

Their website and app are not intuitive, I have to call all the time. I will admit there staff seems friendly and helpful within the bounds Viabenefits procedural policies. I personally have not waited on hold very long, but I always call first thing in the morning and push enough 0's to be connected to an agent.

The response time to my inquiry was exceptional, and the answer was clear.

I completely dislike the whole reimbursement process. It takes to long to receive what's supposed to be mine.

My question / concern wasn't standard so I was directed to a live chat person right away. That was nice so I didn't have to wait.
Abbie --the live chat person-- was very attentive to my question. She gave me the answer I needed and then asked if I needed anything else. Since I didn't our conversation was over.
Abbie was very professional, knowledgeable, courteous and caring. She made sure I didn't have any other issues before we ended our conversation.

Richard helped me complete the task (switching to paperless communications) but the website wasn't very clear. Perhaps I should have known it was tucked away in my profile. Now I know. I am very grateful for this extraordinary employee benefit of working for HMH for 32+ years.

Customer Service was very helpful