Spoke to Kathlene by WhatsApp and my return and subsequent exchange process were faultless. However, once in store I felt I spent a lot of time waiting for Kathleen to come up. Then, once I was trying... Toon meer
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Lees wat reviewers zeggen
Amazing in store service!!! Welcoming, knowledgeable staff and super friendly and charming. In store tailor absolutely wonderful too. So happy. My only critique would be that I had to chase (phonin... Toon meer
I’m so disappointed order a pair of sunglasses last week the communication was perfect via WhatsApp and delivery next day. They arrived damaged. So I did a return. But decided to buy another pair so I... Toon meer
Bedrijf heeft geantwoord
Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and trac... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Contactgegevens
London, Verenigd Koninkrijk
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,7
Gemiddeld
590 reviews
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Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Very happy to receive this very Nice…
Very happy to receive this very Nice dress!
Looking forward to wear it for my son’s wedding
Excellent service
8 mei 2026
Antwoord van Victoria Beckham
Dear Pascale,
Thank you for your kind feedback. We’re delighted to hear that you are so pleased with your dress and that it will be part of such a special occasion for your son’s wedding.
It’s wonderful to know you were happy with the service as well. We truly appreciate your support and wish you a wonderful time at the celebration.
Kind regards,
Laura - Client Services
Love this store
Love this store! So nice consulting and internal design is eye candy!
Would like to have a sample box also offline, I always miss them when I come on foot to the boutique
30 april 2026
Antwoord van Victoria Beckham
Dear Liz,
Thank you so much for your lovely feedback! We’re delighted to hear you love the store and enjoyed the consultation as well as the interior design - that truly means a lot to us. We’re so glad you had a great experience, and we look forward to welcoming you back again soon!
Best,
Ishtar
Antwoord van Victoria Beckham
Dear Monica,
Thank you so much for your lovely review.
We are delighted to hear that your item arrived exactly as described and that the fit is perfect for you.
Delivering exceptional design with an impeccable fit is at the heart of what we do at VB.
We look forward to welcoming you back for another seamless experience in the near future.
Kind Regards,
Rio - The Client Service Team
I have to say that with every product I…
I have to say that with every product I have bought the reassuring emails that tell you what’s happening with your order are brilliant .. you feel very safe ordering online with VB .. highflying recommended x
5 mei 2026
Antwoord van Victoria Beckham
Thank you so much for your wonderful review and for your continued loyalty to VB.
We are absolutely thrilled to hear that our order updates bring you such reassurance.
Providing a seamless, secure, and transparent shopping experience is of the utmost importance to us.
Knowing that you feel entirely safe and cared for when ordering online is the highest compliment our
team could receive.
Thank you for your highly valued recommendation. We look forward to delivering another exceptional
experience to you soon.
Kind Regards,
Rio - The Client Services Team
offers truly exceptional and…
offers truly exceptional and beautifully designed clothing with outstanding quality and style. Despite international customs procedures, the ordering and delivery process was smooth, uncomplicated, and highly reliable. Overall, an excellent shopping experience.
7 mei 2026
Antwoord van Victoria Beckham
Dear Peter,
Thank you so much for your generous review.
We are so happy to hear that our commitment to exceptional design and outstanding quality resonated with you.
Delivering a seamless experience is of the utmost importance to us. We understand that international shipping requires
extra care, so we are delighted that the delivery process was smooth, dependable, and highly reliable for you.
We look forward to welcoming you back for another excellent shopping experience in the near future.
Kind Regards,
Rio - Client Services Team
Antwoord van Victoria Beckham
Dear Cathleen,
Thank you so much for your wonderful feedback.
We are delighted to hear how much you love your Victoria Beckham pieces and that you appreciate both the style and quality of the collection. Your kind words and support truly mean a great deal to us.
We hope you continue to enjoy your VB items and look forward to welcoming you back again soon.
Kind regards,
Melody - Client Services
The best and calm store
Very calm and unique interior and my favorite brand and service thank you 🙏🏻
30 april 2026
Antwoord van Victoria Beckham
Hi Aybike,
Thank you so much for taking the time to leave your feedback.
We’re really pleased to hear you had a positive experience with us and truly appreciate your kind words. We hope to see you again soon.
Warm regards,
Ishtar
Antwoord van Victoria Beckham
Dear Alicia,
Thank you for taking the time to leave your feedback.
Looking into your query, we understand that both Sofia and our team had been assisting you with your query regarding your exchange request and nearest DHL drop-off location. However, we would genuinely appreciate the opportunity to better understand what may have gone wrong or where your expectations were not met.
We have reached out to you directly and would be grateful if you could respond with any further details regarding your experience, so that we can look into this further and assist you accordingly.
Kind regards,
Melody - Client Services
Fantastic store and service
Fantastic store and ambiance. Helpful staff, and they made great recommendations on sizing. Easy and fast checkout.
7 mei 2026
Antwoord van Victoria Beckham
Hi,
Thank you so much for your lovely feedback
We are delighted to hear that you had such a positive experience with us, and we truly appreciate your kind comments.
We look forward to welcoming you back again soon.
Yours sincerely,
Ishtar
Not what I was expecting
No one answers the phone or call you back and the tailoring dates were wrong.
6 mei 2026
Antwoord van Victoria Beckham
Hi Sabina,
This is Melisa from Victoria Beckham.
I understand your disappointment from this issue and once again I do apologise for the delay you experienced with the tailoring service.
This is not in any way a reflection of our services at the store.
You do have my contact if you need any assistance in the future please let me know and I'll be happy to assist you.
Once again I apologise for the disappointment and inconvenience.
Kindest regards,
Melisa
I love VB clothing and Beauty equally
I love VB clothing and Beauty equally. The products are stylish, unique and always beautiful quality. I’m lucky enough to have the most wonderful contact at the Dover Street Store which makes a wonderful difference - if you’re thinking of becoming a client - visit the store and seek out Melissa - she is absolutely amazing, so thoughtful and kind and absolutely adorable x
29 april 2026
Antwoord van Victoria Beckham
Dear Michelle,
Thank you for taking the time to share such kind feedback.
We are delighted to hear how much you enjoy both our collections, and that your experiences at our Dover Street store have been so positive. It is especially lovely to hear your appreciation for Melissa, and your comments will be shared with her and the team.
We truly value your support and look forward to welcoming you again soon.
Warm Regards,
Ishtar
Staff in Dover Street
Nana who looked after me in Dover Street is so attentive and helpful.
29 april 2026
Antwoord van Victoria Beckham
Hi,
Thank you for sharing your feedback with us.
We are so pleased to hear about your positive experience at our Dover Street store, and your kind comments about Nana are greatly appreciated. We will be sure to share your words with her and the team.
We look forward to welcoming you again soon.
Warm Regards,
Ishtar
Great company with helpful staff
Great company with helpful staff. The dresses are beautiful. Nana was very helpful, staying in touch with me while my dress was altered.
28 april 2026
Antwoord van Victoria Beckham
Dear Helen,
Thank you for your kind feedback.
We are delighted to hear that Nana was able to make your visit so special. Your thoughtful comments about Nana and our team are truly appreciated and will be shared with them.
We hope to welcome you again in the future.
Kind Regards,
Ishtar
Every product I have used is exactly…
Every product I have used is exactly what it claims - the best of the best!
There is lots of helpful information on the website.
Shipping is fast.
28 april 2026
Never delivered!!!
5 mei 2026
Antwoord van Victoria Beckham
Dear Sean,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear that you have not yet received your order, and we completely understand how disappointing this delay must be.
Having looked into this further, we can confirm that your shipment is currently undergoing customs clearance. We have already contacted DHL directly to investigate the delay further and to help expedite the process wherever possible.
In the meantime, we have also reached out to you via email with additional updates and information regarding the next steps.
Once again, we sincerely apologise for the inconvenience and disappointment caused, and we truly appreciate your patience and understanding.
Kind regards,
Melody - Client Services.
Antwoord van Victoria Beckham
Dear Elena,
Thank you for sharing your feedback.
We are sorry that your order was stuck in US customs for longer than expected, missing your event.
While this impacted the resolution, I hope this experience has not deterred you from shopping with
us in the future.
A confirmation was sent to your email separately, and should you have any questions, please do not
hesitate to contact us at Client Services.
Kind Regards,
Rio - Client Services Team
Antwoord van Victoria Beckham
Dear Rosanne,
Thank you for sharing your feedback.
We are happy to hear that you find our fashion range fantastic and we hope your enjoy wearing your Victoria Beckham pieces.
We look forward to welcoming you back to the Victoria Beckham website.
Kind Regards,
Rio - Client Services team
Fantastic customer service
Fantastic customer service! I only purchase from the VBB side but absolutely ADORE the products and the customer service is always fantastic. Thank you VBB!
15 mei 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Hannah,
Thank you for sharing your experience with us - It is wonderful to receive such positive feedback.
We are so pleased to hear how much you enjoy our beauty products and that the service you have received has continued to meet your expectations. Your support and kind words are sincerely appreciated by the entire team.
Kind Regards,
Ishtar
Best experience
Hello! I have visited your showroom in London as we do not have any in Bucharest - Romania, and I liked how kind and helpful was the young lady from make-up / fragrances. Thank you for such a lovely experience, I cannot wait to test more make up products next time. Best regards,
Laura
3 mei 2026
Antwoord van Victoria Beckham
Hi Laura,
Thank you so much for your lovely review. We really appreciate you taking the time to share this.
We are so glad Sarah was able to make your time in store so enjoyable and we look forward to welcoming you back in store soon.
Warm Regards,
Ishtar
Experience that was out of this world
Firstly, the shop was like visiting an art gallery. Everything from the way the clothes are hung and displayed is done with consideration. The member of staff who was assisting me, made the experience memorable. I left the store walking on air.
2 mei 2026
Antwoord van Victoria Beckham
Hi,
Thank you for your thoughtful and kind review. We really appreciate you taking the time to share your feedback with us.
We are delighted to hear that your visit felt so special and memorable. Creating a unique and enjoyable experience for every client is incredibly important to us, so it is wonderful to know this came across during your time in store.
Thank you again for your lovely words, and we very much look forward to welcoming you back soon.
Warm regards,
Ishtar
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