Spoke to Kathlene by WhatsApp and my return and subsequent exchange process were faultless. However, once in store I felt I spent a lot of time waiting for Kathleen to come up. Then, once I was trying... Toon meer
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Lees wat reviewers zeggen
Amazing in store service!!! Welcoming, knowledgeable staff and super friendly and charming. In store tailor absolutely wonderful too. So happy. My only critique would be that I had to chase (phonin... Toon meer
I’m so disappointed order a pair of sunglasses last week the communication was perfect via WhatsApp and delivery next day. They arrived damaged. So I did a return. But decided to buy another pair so I... Toon meer
Bedrijf heeft geantwoord
Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and trac... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 2008 with a collection of dresses celebrated for their cut and fit, Victoria Beckham’s eponymous label forms the basis of the modern woman’s wardrobe; versatile and wearable yet rooted in modernity with a sophisticated ease. Developed at the Victoria Beckham atelier in London, today the brand offering includes ready-to-wear, footwear, expertly crafted eyewear, and timeless leather goods.
Contactgegevens
London, Verenigd Koninkrijk
- clientservices@victoriabeckham.com
- victoriabeckham.com
3,7
Gemiddeld
590 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Super experience- I dropped into the store 5 mins before…
I dropped into the store 5 mins before closing and it was my only opportunity to get there. Not only did the clerk welcome me, she stayed after closing and didn’t in anyway rush me.
I left with my gorgeous new bag and can’t wait to visit again soon for a new dress and trousers.
1 mei 2026
Antwoord van Victoria Beckham
Dear Kate,
Thank you so much for your lovely feedback. We’re delighted to hear you had such a positive experience in store and that the team made you feel so welcome, even close to closing time.
We hope you’re enjoying your new bag, and we look forward to welcoming you back again soon for your next visit.
Best regards,
Ishtar
Antwoord van Victoria Beckham
Hi,
Thank you so much for your kind feedback. We are delighted to hear you had a positive experience with our team in store.
We truly appreciate your lovely words and hope to welcome you back again soon.
Warm regards,
Ishtar
Sadly ordered as a gift you receive the…
Sadly ordered as a gift you receive the package with a huge evri label on it and you can't open the box to look inside without spoiling the surprise. Really disappointed
14 mei 2026
Review zonder uitnodiging
Thanks for high quality products…
Thanks for high quality products they’re amazing! Especially make up products are significant. Parfums are a litte bit high price.
The team at Bond street are very friendly and visioner. And thanks to Victoria for high quality white thsirts💮Need more white pure cotton tshirts please and chic of course without stones…
1 mei 2026
Antwoord van Victoria Beckham
Dear Ahu,
Thank you so much for your kind words and for taking the time to share your feedback with us. We’re so pleased to hear that you’re enjoying the products, especially the makeup and ready-to-wear pieces.
We’ll be sure to pass your lovely comments on to the team, who will be delighted to hear them. We also really appreciate your feedback and suggestions.
Thank you again for your continued support - it truly means a lot to us.
Kind Regards,
Ishtar
Antwoord van Victoria Beckham
Dear Albane,
We appreciate your kind feedback and are happy to hear you are loving your Victoria Beckham products.
Kind Regards,
Delightful dress shopping experience
Superb customer service and delightful personalised service. And even after care messages to make sure you are happy with your choices. All in a wonderfully comfortable environment.
23 april 2026
Antwoord van Victoria Beckham
Hi Isabel,
Thank you so much for your lovely words. We’re delighted to hear you enjoyed both the dress shopping experience and the personalised service.
Creating a comfortable, welcoming environment for our customers means a great deal to us, and we’re so pleased you felt well looked after from start to finish. We truly appreciate your support and hope to see you again soon!
Best,
Ishtar
Broken belt
My leather belt that I purchased broke the prong became unattached from the buckle and I was unable to wear it. It was out of warranty but I still thought I’d ask if anything could be done to fix it. I’ve been dealing with Melody who has been amazing she organised for it to be fixed and the whole process has been very smooth and quick
12 mei 2026
Review zonder uitnodiging
Antwoord van Victoria Beckham
Dear Danielle,
We are so glad you are happy with our service and have passed on your feedback to our team.
If you need any assistance in the future, please do not hesitate to contact us.
Kind Regards,
Excellent service on keeping you…
Excellent service on keeping you informed on delivery, lovely packaging and item but sadly returned due to fit but overall experience was excellent.
23 april 2026
Antwoord van Victoria Beckham
Dear Faye,
Thank you for sharing your experience with us.
While we are sorry to hear the fit wasn't perfect this time, we are delighted that you enjoyed our signature packaging and delivery service.
An exceptional experience is our priority at every stage, including returns.
We hope to welcome you back soon to help you find the perfect piece.
Kind Regards,
Antwoord van Victoria Beckham
Dear Dorothy,
Thank you for your wonderful review.
We are thrilled to hear that both our product and service reflected the luxury experience we strive to deliver.
Your appreciation means a great deal to us, and we look forward to welcoming you back to Victoria Beckham in the future.
Kind Regards,
Rio - Client Services Team
Antwoord van Victoria Beckham
Dear Gail,
Thank you for sharing your feedback.
We're happy to hear your order arrived quickly, and we hope you're enjoying your order.
We look forward to welcoming you back to the Victoria Beckham website in the future.
Kind Regards,
Rio - Client Services Team
Antwoord van Victoria Beckham
Dear Olivia,
We appreciate your kind feedback and are happy to hear you are happy with our service.
Kind Regards,
A little disappointed
Regular customer of VB. Ordered jeans in store Wednesday 29th to be delivered to home address as they didn’t have my size in store. Paid in store but then heard nothing about dispatch details and tracking number so sent 3 emails to chase. Finally got response on Tuesday 5th May and jeans were dispatched. I live in jersey in Channel Islands so I queried why I was charged vat but heard nothing back on that subject.
29 april 2026
I absolutely love the dresses I bought…
I absolutely love the dresses I bought from VB Shop — the quality and style are amazing! Nana was excellent throughout the whole experience and made me feel so comfortable and confident. I was also invited to the event two weeks ago, and I absolutely loved it. Such a beautiful atmosphere and such a lovely team. Highly recommend!
29 april 2026
Antwoord van Victoria Beckham
Dear Genoveva,
Thank you so much for taking the time to share your feedback.
We’re so pleased to hear you’re enjoying your dresses and that both the quality and style have lived up to expectations. It’s also great to know Nana made you feel comfortable and confident during your visit.
We’re glad you enjoyed the event as well. Your recommendation is very much appreciated.
Warm regards,
Ishtar
Elegant in Every Way
I love everything about Victoria Beckham — the quality, timeless style, attention to detail, and even the little events and experiences they create for customers. Every piece feels elegant, modern, and special. Shopping at Victoria Beckham always feels special
29 april 2026
Antwoord van Victoria Beckham
Dear Stefano,
We’re so pleased to hear you had such a good experience with us in store.
It’s wonderful to know the space left a strong impression, and we truly appreciate you taking the time to share your feedback.
We hope to welcome you back again very soon.
Warm regards,
Ishtar
Very nice experience
Very fast delivery, quick and helpful answers from clients service , product nicely packed and meeting expectation
22 april 2026
Antwoord van Victoria Beckham
Dear Benita,
We are delighted that you enjoyed a seamless shopping experience with us.
It is a priority for our team to provide both efficient service and expert support, and we are glad the product and presentation met your standards. We look forward to welcoming you back soon.
Best regards,
Rio - Client Services Team
tout d'abord la robe est très bien…
tout d'abord la robe est très bien coupée ! le colis est très bine emballé , ma robe est arrivée impeccable sans être froissée.
Le mot d'accompagnement très touchant
28 april 2026
Antwoord van Victoria Beckham
Dear Marie,
Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience.
C’est avec une grande satisfaction que nous prenons connaissance de votre enthousiasme concernant la coupe de votre robe.
Nous attachons une importance capitale à la précision de nos ateliers ainsi qu’au soin apporté à la confection de nos colis, afin
de garantir une réception irréprochable.
Nous sommes également sensibles au fait que notre attention personnelle vous ait touchée; l’accompagnement de nos clients
est au cœur de l'engagement de notre Maison.
Dans l'attente du plaisir de vous accompagner à nouveau, nous vous prions d'agréer l'expression de nos sentiments les plus dévoués
Rio - Client Services Team
I’m still waiting for a return label…
I’m still waiting for a return label and the site says the dress was returned. It was not returned
27 april 2026
Antwoord van Victoria Beckham
Dear Gem,
Thank you for taking the time to share your feedback with us.
We are very sorry to hear about the difficulties you experienced with your returns label, and we understand how frustrating this situation must have been.
We would always encourage customers to contact our Client Services team should they encounter any issues with their return documentation or collection process, as we are always happy to assist and resolve matters as quickly as possible. Unfortunately, as we were not made aware of the issue at the time, we were unable to provide support sooner.
Please rest assured that our team remains here to help. Should you still require assistance with your return, or if there is anything further we can do, please contact us at customercare@victoriabeckham.com and we will be happy to assist you directly.
Kind regards,
Melody - Client Services
Exceptional service!!
17 april 2026
Antwoord van Victoria Beckham
Hi,
Thank you so much for your wonderful feedback.
We are delighted to hear that you enjoyed your visit. Your kind words are greatly appreciated and we look forward to welcoming you back soon.
Warm regards,
Ishtar
Really great staff
Nana was amazing she was really helpful and went out of her way to get items from the stock hub so I had all the right sizes
27 april 2026
Antwoord van Victoria Beckham
Dear Lucy,
Thank you for taking the time to leave such lovely feedback.
We are so pleased to hear that Nana provided such a positive experience during your visit.
Your kind comments will be shared with Nana and the wider team, who will be delighted to hear your feedback. We truly appreciate your support and look forward to welcoming you back again soon.
Warm regards,
Ishtar
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